elevate your sole Reviews 160

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and helpful staff. Many appreciate the wide selection of footwear, often highlighting specific brands and the availability of various sizes and styles. People frequently mention the ease of ordering, quick delivery, and the overall positive shopping experience, both in-store and online. However, some customers reported issues with product descriptions, specifically regarding waterproof claims, and a few experienced problems with order delivery or incorrect sizes. A small number of people also expressed dissatisfaction with the return process, citing charges for packaging.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent quality of... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, fantastic, and first-class.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and knowledge.... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently praise the good quality of shoes... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... See more

Rated 5 out of 5 stars

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... See more

Rated 5 out of 5 stars

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... See more

Rated 5 out of 5 stars

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi elevate

Hi elevate, I have had several pairs of shoes from you and they have always been good quality. You have a very good selection of shoes and widths to choose from. They have always arrived very quickly and are very well wrapped. Many thanks, Valerie.
99

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I have been buying from this company…

I have been buying from this company for a number of years, I am in Australia and because we have opposite seasons I buy when they have a Sale and its right for our current season. They are the best to deal with, their website is easy and I get my European shoes at a great price. Thank you Elevate Your Sole from a long distance customer but a continued supporter.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent range and prices

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to bend down to fasten his shoes, (because he's now ancient!)so these easy on/off styles are ideal.
Waay cheaper, at Elevate your sole, than anywhere else, no brainer!
Fast delivery, thank you once again ELS

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Missing you in Prestatyn

As the title says, your store is missed in Prestatyn but thankfully your other stores are not to far away.
Elevate Your Sole is the only shoe shop I would go to. Gone are the days of traipsing from shop to shop. The choice is excellent at elevate your sole; my shoe collection is testament to the fact that there is always something I liked. If the footwear wasn’t available in my size is was quickly sourced. For my last birthday I ordered seven pairs online,in their sale, boots and shoes. I bought them all!! Fabulous value and luck as I am a size 3. Obviously I haven’t been into the shop for a while.
Highly recommended.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, quick service and no problems- never had to return anything so can’t comment on the return service.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great Independent shop

Great shop selling lovely shoes, sandals and comfortable boots. Great staff and so helpful. Just sorry the Prestatyn shop closed, but still travel to Llandudno or Chester for footwear.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Small businesses in Llandudno

As an owner of a small pet shop in Llandudno I strive to offer a great service and when I shop I look for businesses that offer me a great service.
Elevate your sole is my go to place for shoes, sandles and boots.The staff are very knowledgeable about their products I have an issue with my one foot and was recently showed a pair of fashionable orthopedic trainers wow how comfy. Also you earn money back on your purchases
If you haven't tried this shop we'll worth a visit

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Love Reiker brand & discovered the new…

Love Reiker brand & discovered the new shop in Chester not too long after Hal opened the shop, bought a fab pair of trainers, staff were so lovely, helpful , nothing was too much trouble as it took awhile & a few pairs to try, definitely a shop to visit.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service…

Found Elevate your Sole by chance online. So pleased I did. They sell the Softinos make I love. Superfast on delivery. Slight problem with one of the pairs but sorted out quickly.
Would definitely shop there again. Or maybe try a visit. Thanks for all your help.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Support family/independent businesses

We love the Rhos on Sea and the Llandudno shops. Staff always friendly and helpful. We’ve have been purchasing our footwear from here for the last 5 years without experiencing any issues.
We aim to support family/ independent businesses.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company
Always find unique shoes here.
Good quality, good value, friendly service

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent purchase and service

The Llandudno store offers a wide selection of footwear by various manufacturers and I was thrilled with my experience as I have been for years when it was run by different owners. My original purchase felt fine in the shop but less comfortable when I tried them again at home so I was able to exchange them promptly for another pair of shoes without any difficulty whatsoever. Considering the choice, supportive and informative salesladies and the friendliness and ease of the exchange I can't praise the shop enough. Thank you!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

They always make every effort to get…

They always make every effort to get the order delivered on time and with the minimum of fuss!
I've never been able to shop 'in person' but I feel I get a great level of TLC whenever I place an order.

I also don't feel I'm then bombarded with emails just because I placed an order! Thank you!

September 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look