elevenpast.co.za Reviews 175

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful in person and perfectly suited for their needs. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving sooner than expected and in perfect condition, even to challenging locations. Reviewers appreciate the impeccable and secure packaging, especially for fragile items, ensuring everything arrives safely. The overall service, from order processing to communication, is described as outstanding, with customers receiving constant updates and experiencing a seamless process. However, some customers experienced issues with delivery times, noting that orders took longer than anticipated or that there was a lack of communication regarding their shipment. A few other people also felt that the product quality did not meet their expectations or that the item's size was smaller than perceived from the online description.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its great quality and suitability for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and efficient... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, friendliness,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

People report positive experiences with order, highlighting the quick and easy online process and the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order is for the village, and in all honesty I battle with delivery, its either courier drivers never want to reach my area because they say it is far, and some when they do the package is damage... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with the service I received. Delivery was fast, and the bedside lamps were securely and beautifully packaged, so everything arrived safely. I’ve been searching for bedside lamps for s... See more

Company replied

Rated 5 out of 5 stars

Very efficient- processed quickly and delivered sooner than I expected. All round great service and I love the lamp shade. Great quality and will suit the room perfectly. Thanks elevenpast.

Company replied

Rated 5 out of 5 stars

I only added one bulb to my order despite the lamp taking 2. Someone contacted me and asked whether they could arrange for an extra bulb to be added to my order. Item is as described, works b... See more

Company replied


Company details

  1. Lighting Store
  2. Appliance Store
  3. Decoration and Interior Design Store
  4. Furniture Store
  5. Rug Store

Written by the company

Illuminate your living spaces and transform your home with our premier e-commerce business, based in the vibrant heart of Cape Town, South Africa. We specialize in offering a diverse and contemporary range of lighting, furniture, decor, appliances, and other home products, catering to the unique tastes and needs of our discerning customers throughout South Africa. Our collection is meticulously curated to include only the highest quality items, ensuring that every piece you purchase from us enhances your home's aesthetic and functionality. Whether you're looking to create a cozy, intimate setting with our ambient lighting options, furnish your living room with our stylish and comfortable furniture, or upgrade your kitchen with our state-of-the-art appliances, we have everything you need to make your home truly yours. Our extensive catalog is designed to cater to a wide variety of styles and preferences. From sleek, modern designs to timeless, classic pieces, we provide an array of choices that allow you to express your individual style. We pride ourselves on our commitment to quality and customer satisfaction, ensuring that every product meets our stringent standards before it reaches your doorstep. Shopping with us is not just about purchasing products; it's about experiencing a seamless and enjoyable process from start to finish. Our user-friendly website, efficient delivery service, and dedicated customer support team are all geared towards providing you with the best possible shopping experience. Join us in creating beautiful, functional spaces that reflect your personal style. With our extensive range of high-quality home products, exceptional service, and unwavering commitment to customer satisfaction, we are your go-to destination for all your home needs in South Africa.


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast and professional service

I bought a cooler from them and I must say it's beautiful. The shipping was a breeze and staff is professional. This is my 3rd time buying from them and I'm satisfied each time. ❤️

March 26, 2025
elevenpast.co.za logo

Reply from elevenpast.co.za

Sophie, thanks for this lovely review. We hope you are still loving your Polarbox.🤩

Rated 5 out of 5 stars

Exceptional service

The prompt delivery was it for me,a day earlier than expected and also very early in the morning
I was very impressed given the parcel was coming from Cape Town to Jhb
Keep up the great service

March 25, 2025
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Reply from elevenpast.co.za

Thanks so much for the stunning review Mpho. We hope you are still loving your purchase. 🤗

Rated 2 out of 5 stars

Delivery time was very long

Delivery time was very long. Not sure why and the online store did not offer the lightbulbs as an option to purchase so I had to go and buy these separately.

March 25, 2025
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Reply from elevenpast.co.za

Hi Tracey. Thanks for taking the time to review. We are working on functionality to show which bulbs to buy and to add it to your cart seamlessly. We appreciate your feedback. So sorry that the delivery took longer than expected. We hope that the light fitting looks GREAT in your space 🤩

Rated 5 out of 5 stars

Delivery came sooner than the expected…

Delivery came sooner than the expected time, which was a bonus for since it was a birthday present, timing was perfect.

February 25, 2025
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Reply from elevenpast.co.za

So glad it work out and in time for the birthday. Thanks for taking the time to review and for being an incredible customer 🤩

Rated 5 out of 5 stars

Happy first time buyer

The customer support agent on that day was very helpful in ensuring that my order was attended to and shipped, I received my order quicker than I had anticipated. It was my first purchase and with the experience I had Elevenpast will be my "goto" place they have earned themselves a client! Thank you!

February 25, 2025
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Reply from elevenpast.co.za

Katlego, thanks for the wonderful feedback. We are SUPER happy that you are happy and look forward to provide you with great products and service. Have a great day 🤩

Rated 5 out of 5 stars

Great service

Great service, great products

February 25, 2025
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Reply from elevenpast.co.za

Thanks so much for your great feedback and support Ronnie 🤩

Rated 5 out of 5 stars

Prompt reply on request for return of…

Prompt reply on request for return of scratched coffee table and very quick delivery of the replacement table. Excellent communication and service!! Thanks.

February 25, 2025
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Reply from elevenpast.co.za

Glad we could sort you out Stephany. Thanks for your support 🤩

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