Elite Heat Ltd Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and high quality, often highlighting how well the work is carried out and completed. The staff are frequently mentioned for their friendliness, professionalism, and extensive knowledge, making interactions pleasant and helpful. Many people appreciate the clarity regarding service and pricing, noting that the prices are reasonable and fair. Reviewers also commend the company for being dependable and for their excellent communication, ensuring a smooth process from booking to completion. The overall sentiment indicates strong satisfaction with the company's commitment to customer care and the quality of their work.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendliness, professionalism, and... See more

Price

People report positive experiences with price, often noting that the service is excellent and fairly priced.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for boiler service in advance as Frankie Barea is a busy chap - cos his work is sought after! Very reliable and solution focused! My 82 yr old Mum would adopt him ! Has a lovely way wi... See more

Company replied

Rated 5 out of 5 stars

Overflow in cistern ended up inside house due to perished outflow pipe. Ciaran visited promptly to assess and the following day a plumber put in a new gubbins in the cistern. Work was done efficiently... See more

Rated 5 out of 5 stars

Georgia has the company’s diary down to a fine art and runs a tight ship. As a result Frankie always arrives at the allotted time. The team are friendly and know their stuff. We have been using Elite... See more

Company replied

Rated 5 out of 5 stars

We’ve had Frankie do all sorts over the years from new radiators, boiler servicing and fixing leaks and every time it’s a 10/10 experience. On this occasion, it was a leak on the boiler a week before... See more

Company replied


Company details

  1. Heating Contractor

Written by the company

At Elite Heat, we aim to offer an affordable professional service. We undertake all aspects of plumbing, gas and heating services, from a leaking tap to a full central heating system install. Our competitive prices and extremely high standard make us a popular choice across the North East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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Asks customers to review

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4.9

All reviews

(346)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Job done well

Job done well, at the time and date agreed, and at a fair price.
What more can you ask.

January 15, 2024
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Veronica,

Thank you for the review!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Excellent

Excellent service and swift response, problem rectified the same day. Will definitely use Elite Heat Limited again.

January 8, 2024
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Tina,

Thank you for the great review!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Quality work from a reliable plumber

Been using Elite for a few years now for various central heating work including boiler service and radiator replacement. Fair pricing, great job and always reliable.

December 14, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Darren,

Thank you for the review, we really appreciate you continuing to use our services!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Professional, friendly, expert.

Frankie came and serviced my boiler and nothing really to report... no news is good news! He was professional, friendly and clearly knew what he was doing. Would recommend to anyone.

November 29, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Craig,

Thank you so much for the great review we really appreciate it and was nice to have a catch up!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Reliable, excellent service

Great communication, reliable company, I have used a few different companies in the past but the service from Elite Heat has been fantastic.

November 29, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Jayne,

Thank you for the excellent review we appreciate you taking the time to do this!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Very reliable

It's good to find a plumber and heating engineer who I can trust and seem able to think their way round a problem to come up with a sensible solution. You may wait a little while for an appointment unless it is an emergency but in my view it is worth it.

November 1, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Helen,

Thank you for this great review we are glad yo hear you are happy with our services!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Efficient and tidy

From the initial phone call to the job the experience was good. They were very clean and tidy and it's obvious they want to provide good customer service. They were recommended by a relative and we weren't disappointed.

October 30, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Jan,

We really appreciate your review, thank you!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Frankie and Georgia are amazing

Frankie and Georgia are amazing. They go out of their way to help in a crisis and are such lovely people. First class service snd would always elite heat Ltd.

Thanks for all your help guys

October 23, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you so much for the kind words, we really appreciate you taking the time to leave us such a good review!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

CP12

Professional, prompt confident in the work

October 23, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Dave,

Thank you for the review!!!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Good communication throughout

Good communication throughout, easily solved the cause of a leak and fixed it.The personality of those
involved creates a sense of confidence.

October 12, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Christopher,

Thank you for the kind words and taking the time to leave this review!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Friendly and professional service

Always used them for any of my plumber and gas needs. An easy recommendation.

October 12, 2023
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the great review!!!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Arrived at allocated appointment time

Arrived at allocated appointment time, friendly, professional work and excellent service.

Have used Elite Heating for all my plumbing jobs for years and would highly recommend them.

September 29, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Judith,

Thank you for taking the time to leave us a review it was nice to see you again!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Job was done quickly to a high…

Job was done quickly to a high standard. Very pleasant workers. Would certainly employ them again

September 25, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Doreen,

We are pleased to hear that you were satisfied with our work!

Thank you for the review!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

excellent service

Came at short notice, no hard sell did necessary work and were very pleasant

September 7, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Hi Dawn,

Thank you for the great review we really appreciate it!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Boiler service

High quality and reliable. Boiler install years ago and annual services since. Great to deal with.

September 7, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the brilliant review and for the repeat custom!

Kind regards

Elite Heat Ltd

Rated 5 out of 5 stars

Top notch service.

Super friendly, knowledgeable, passionate about his craft. Top bloke top professional.

August 3, 2023
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you so much for the great review, We really appreciate it!

Kind regards

Elite Heat Ltd

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