Elmtree Luxury Pet Hotel Reviews 

The team at Elmtree are wonderful and so loving to our dog. We know she will always be given the care and attention on her visits.

My cat Alfie was cared for really well during his recent stay and I always felt like I could message for updates throughout and get a speedy response which was really appreciated especially as he was on medication at the time. All the staff I met seemed lovely which was also important to me as I wanted him to be cared for- I could tell this was the case. Thank you very much!

What can i say after refusal to look after my 2 Cane Corso’s from another 2 boarding kennels i then found Elmtree and they were absolutely amazing kind and caring they look aftererd Enzo & Bella so caring 4 walks a day amazing place i think my babies wanted to stay there and not come back with me 😂.

Anyway my point is if you want a caring kennels for dogs these guys can be trusted and your dogs are in a safe place if could give a 100 star 🌟 rating i would there that good.

God Bless

Thank you elmtree for looking after rocco and Bonnie so well
And thank you to all the amazing staff ❤️
Highly recommend

Our senior cat had not been away from her home in over 7 years, so we were very apprehensive about taking her to the hotel. We were happy to see pictures during her stay and even happier when we picked her up and saw she was well fed, well groomed and as happy as she can be in her carrier.
The lakeside view area looked very peaceful and I’m sure she loved watching the ducks we spotted nearby.
I wouldn’t hesitate to book her in for another holiday at Elmtree.

Our Cockapoo Milly stayed at Elmtree Canine Country Club for two weeks. She had a fantastic time! All the lovely staff looked after Milly so fabulously. They are so friendly and professional and they genuinely care about dog’s welfare.
We liked the 24 hour webcam access so we could see what our baby Milly was doing. Milly was fed on time every day and let out of her room to play with other doggies. The place is immaculate. They clean each room every morning throughly.
They kindly gave Milly a wash and blow dry on the last day and washed all her bedding. When we collected Milly she was smelling so lovely.
Milly goes to Elmtree daycare as well. All the staff look after her so brilliantly and she always has a fantastic time.
The ladies at the reception are also very helpful. They always give us information we need.
Thank you so much to all the wonderful staff at Elmtree for such an amazing service.

I cannot put into words how fantastic Elmtree Pet Hotel have been to my 2 dogs over the years but more so recently when both have had health issues whilst I was away.

Unfortunately my little girl dog passed away in April and so only my little boy dog returned in august. When my girl left to go to heaven we were distraught and the staff at elmtree were so kind, sending me a lovely poem for our family, kind emails and pictures of her along with their memories of her. They called me to ask how my family was coping and really took the time to care. The ladies on reception are so lovely and they honestly care when they talk to you and take the time to genuinely listen and remember things from previous visits.

When my little boy dog stayed with them this month, it was his first time in a room on his own. The staff sent me pictures, administered all his medications correctly and messaged me during my time away. Unfortunately he got sick due to an age related syndrome which we weren’t aware of and that started whilst we were away and obviously I was upset and worried but Tom at Elmtree took him to my own vet and called me with updates, messaged me and really cared for him. Unfortunately despite getting better, a few days later my little boy got sick again despite being checked over by my own vet and given the all clear originally, Tom took him to the out of hours vet hospital at 10pm himself and waited with him before bringing him to his own house for the night to sleep as it was early hours by the time they left and he was so concerned for him on his last night staying over that he wanted to keep a close eye on him personally. I was kept up to date by message and call the whole time. Tom paid for the vet bill so not to cause me extra stress whilst I was away and I paid elmtree when I collected him. It’s important to note that Tom and the staff caring for him saw a difference in my baby’s behaviour and acted immediately. I’m so grateful.

When I collected my baby, the care didn’t end there. Tom messaged me asking how he was and asked me to keep him updated as he was worrying about him. This level of care goes beyond a business, these people care so much about the animals that stay with them. They have genuine emotional connections with the animals and I cannot put into words how grateful I am to them all but specifically Tom for what he has done for us.

I will not trust anyone else to take care of my boy but also going forward for any future animals I may have in years to come, I won’t hesitate to continue using Elmtree based upon this recent stay.

A very massive BIG “thanks” to the team at Elmtree Canine Country Club for their exceptional care of my furry family Smithy and Wiggy, during their stay with you

It gives me great peace of mind that they are happy and settled together and meeting new doggie friends and getting lots of fresh air and exercise. To be able to see them on the webcam is also a comfort

Could not recommend both the Country Club and Hotel at Elmtree enough. FANTASTIC

This was Millie’s first stay at Elmtree and indeed her first overnight stay away from home. I was apprehensive about leaving her as I had no previous experience of how she would cope. I needn’t have worried, the reception staff were friendly, welcoming and attentive. Millie was taken to the kennels and didn’t look back. I enjoyed my time away without any worries or concerns on Millie welfare.
Upon collecting Millie I was updated on her stay making me feel that the staff had plenty of interaction with her. She obviously had lots of fun playing with other dogs which she enjoys. I would recommend Elmtree and have myself made a further booking.

Elmtree is our one and only go to for our 3 dogs. My husband and I had to leave London unexpectedly due to family reasons for extended periods, and we sent our 3 boys here for weeks at a time. All throughout, we had ZERO worries because we know that the staff truly love them. One of our dogs Toby is a senior Labrador and when his hips acted up in cold and rainy weather, Elmtree reached out to my husband immediately with solutions on how to make Toby more comfortable, even with suggestions from their vet for long term treatment we could pursue, which proved to us how much they really care. We are huge fans and couldn't recommend Elmtree more. Shout out to Angie and Maria who continuously extended themselves, going above and beyond to accommodate our needs when our travel plans kept changing last minute.

Elmtree Country Club has taken care of our Sammy three times now, and each time has been amazing. His recent stay of 2 weeks was awesome, he came home happy and smiling. And smelling great from a complimentary bath, and his bedding smelt equally fabulous. Leah from Eltree was incredible, she sent me photos and videos regularly, which put my mind at rest as we have not been apart from Sammy since prior to the pandemic. Given we were abroad, I was very concerned, however, we could watch him via the webcam which is super high tech and such a great way to provide reassurance. All my mommy worries were totally unnecessary, as I could see in the videos that he was playing happily with the other dogs, and loved the carers. Sammie was also amazing and took great care of our Sammy too. The immediate responses to messages and sending of pics and videos were amazing. In my opinion, Elmtree Country Club is a very professional establishment and provides an awesome service, THANK YOU ELMTREE!!

Just wanted to say a big thank you to the staff at Elmtree for looking after my dog Belle so well on her first kennel stay.
I was naturally nervous but the professional and caring staff put me at ease and took great care of Belle- they sent regular photos of her playing and socialising with the other dogs.
She returned home happy and sweet smelling after a complimentary wash and groom.
I shall certainly book Belle in again if I have future events or holidays!

My collies just came back from three nights/four days at Elmtree. So relaxed, happy and just their normal selves. I was so worried but the staff are fantastically responsive and kind, to me and the dogs. They understood all my special requests (about collars, toys, food etc) and obviously just love looking after dogs. My dogs were able to go out off lead with the other dogs in a safe environment and the webcam made me feel so much better.
The staff are so well organised, professional and responsive and obviously enjoy their job. Really excellent. Thank you. The dogs will be back next time.

We were so worried about leaving our dog Boston for the first time and had not been happy with other kennels we had looked at. We are so pleased we picked the Elmtree Country club. The staff genuinely care for the animals they look after, the individual rooms ( with raised bed, although they are happy for you to bring your own as well as favourite toys and treats etc, all of which are returned) and outside area were of a high quality, the number and lengths of walks off the lead gave our highly active dog the exercise she needed playing with other dogs, and the web cam was a godsend in the first few days so we could check up to see if Boston was OK. This meant we could enjoy our holiday without worrying about our dog. We will definitely be taking our dog back whenever we go away again. Although she was pleased to see us it was obvious that she had also had a 'great holiday' herself. Although more expensive than the other kennels we looked at Elmtree was worth every penny.

Just picked my 2 year old miniature schnauzer Frank up from Elmtree. He was there for 11 nights. It’s the first time we have ever left him so was very anxious.
I can’t rate Elmtree highly enough and would happily recommend them!
Frank had the best time, he loved playing with the other dogs.
All the staff were lovely and I received reply’s to my countless emails asking how Frank was
He has come back smelling amazing after his wash and blow dry 😂

Thank you so much Elmtree, Frank will definitely be back
Anna

This is the second time I’ve used Elmtree for my dog Bea and I’m so pleased that I have found this place. I didn’t take the webcam offer this time but Bea was obviously happy and not stressed by her stay. It’s so reassuring to hear the staff talking about her with so much affection; they clearly saw her as the big softy that she is. She was also very clean (she’s white) as she’d had her completentary bath! I’ll look to book Elmtree again in future for Bea

NOTE: Stars awarded for the members of staff, seemed really lovely, friendly, understanding, caring and clearly work hard for the customer and the litte doggos! [5 stars for the work they did]

Things that could be improved
1. My dog was there for a week, didnt seem like she was showered/brushed. She's a mucky Jack Russell but even for her, she was horribly unkept when I saw her again.

2. I booked and paid for webcam service. They didnt have any available for the first day, so my dog was given a non webcam room. They rang me the next day and convinced me that she is happy in the nonwebcam room. I would have been selfish to move her, from the description offered. The lady on the phone mentioned I'd get my money back.

3. A month later, no refund. When I chased it up, I was told "We dont really do refunds". It's the first time I've heard of a business not returning money for services that they didnt complete. After prodding a little, I was told that I will only get it the next time 'they do bank stuff' which will be in another 28 days.

4. I was told that I'd recieve as many pictures as I like during her stay because of the webcam drama but I was sent the same picture from Day 1 whenever I asked. :/

Finally, not a massive deal
5. My dog had come into season on the last day of her holiday and the poor thing was just left to her own devices, she was dropped off by a pet taxi without a nappy. A little TLC is not too much to ask for the price.

Update:

I recieved the refund pretty promptly mostly because I knew the Angie would have chased it up for me and also I asked how they get around the Consumer Rights Act implications of not offering refunds...

What a truly exceptional place, amazing staff (especially Angie on reception) fantastic facilities, wouldn’t hesitate booking again. Thank you Elmtreekennels for looking after my babies 👏🏻👏🏻👏🏻

I have nothing but good things to say about Elmtree. It's very fairly priced, the team are responsive and clearly love animals, and gave us regular updates on how our pup was doing. Andy, who does pickups and dropofffs, was kind and approachable.

We've had some negative experiences with leaving our dog with other people and so long as we live in London I don't think we'd ever consider anywhere else at this point.