Empire Physiotherapy Reviews 291

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized care they received, noting significant improvements in their conditions thanks to the tailored treatment plans and ongoing support. However, some customers reported dissatisfaction with the service, citing a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few people also felt the company was unprofessional and selective in its treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Consumers find service to be positive, with many praising the professionalism, knowledge, and caring approach... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers felt comfortable and found the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A very professional and friendly service

A very professional and friendly service. I was called into the treatment room, which was spotlessly clean, on time. Haris listened and explained everything to me clearly and sent an email to me with a link to videos for exercises to do after my session.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi Sagar, my physiotherapist

The therapist I saw, Ruchi Sagar,was thorough, very clear in her instructions and showed good insight into the problems with knees which I face as an elderly client. She was also gentle in the personal manipulations. I would thoroughly recommend her.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi is a fantastic physiotherapist

I recently visited Ruchi at Empire Physiotherapy and was thoroughly impressed with the care I received. From the moment I walked in, Ruchi took the time to listen attentively to my problems and explained everything in a way that was easy to understand. The techniques she used were clearly effective in alleviating my pain. What truly stood out was Ruchi's kindness and empathy; she genuinely cares about her patients and even went the extra mile to ensure I felt supported throughout my treatment. I'm so grateful for the relief I've experienced and wholeheartedly recommend Ruchi to anyone seeking physiotherapy. Thank you so much for your support!

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy

The physiotherapist, Mr Haris Mangalasseri conducted the three treatment sessions in a thoroughly professional manner, where he performed soft tissue massage and acupuncture. In addition, he provided advice covering the various exercises recommended to support ongoing recovery.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

I am so grateful for the amazing care my mom received at Empire Physiotherapy with Mrs Ruchi Sagar!. After struggling with persistent shoulder and neck pain, we sought help and couldn’t be more pleased with the results. Mrs Sagar was not only incredibly knowledgeable but also very compassionate, taking the time to understand her concerns and customizing a treatment plan that worked for her. Just after 3 sessions my mom is feeling so much better, her mobility has improved significantly, and the pain has reduced dramatically.

Highly recommend Mrs. Sagar to anyone in need of professional and caring physiotherapy. She truly made a difference in my mom’s life!

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional I saw Neha she was lovely kept asking if I was ok very smiley and I left the room with a big smile on my face and in no pain can’t wait to go back. 5 star

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Warm friendly welcome

Warm friendly welcome, very knowledgeable about your treatment. I highly recommend this company and definitely use again

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Physiotherapy Care with Outstanding Results with Haris

I had an excellent experience at Empire Physiotherapy. From the moment I walked in, I was welcomed by a professional and friendly physio Haris who made me feel at ease. He is highly skilled, knowledgeable, and truly committed to helping me recover and improve their well-being.

The treatment plan was personalised to my needs,- acupuncture, manipulation and pysiotherapy and I saw significant improvements in my mobility and pain levels within just a few sessions. The clinic is well-equipped, and the attention to detail in both treatment and customer care is outstanding.

I highly recommend Empire Physiotherapy to anyone looking for expert physiotherapy services in a professional and welcoming environment.

March 10, 2025
Unprompted review

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