Empire Physiotherapy Reviews 291

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized care they received, noting significant improvements in their conditions thanks to the tailored treatment plans and ongoing support. However, some customers reported dissatisfaction with the service, citing a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few people also felt the company was unprofessional and selective in its treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Consumers find service to be positive, with many praising the professionalism, knowledge, and caring approach... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers felt comfortable and found the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was a pleasure to receive treatment from Ruch

I attended 3 session for my writer with Ruchi Sagar who was amazing. She thoroughly explained the issue to was having and their causes. I was taught the physio exercises step by step which was helpful and also received ultrasounds for my hand each session. It was a pleasure to receive treatment from Ruchi.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great clinic.

Ruchi was really helpful and has excellent knowledge of the body. She made me feel really comfortable throughout my experience. She also sent me multiple options of excersises for home. I really felt that she put a lot of care into my session. Also, she answered lots of questions and gave me great advice.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

The physio who attended to me Ruchi…

The physio who attended to me Ruchi Sagar was really awesome. I have been having this chronic knee pain for a year now. She recommended some exercises to do and I have recovered really well from this knee injury. Ruchi was really nice and patient.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Hi I feel really relax after these session thanks Ruchi sagar

Hi
Today I was really great experience. This session is really helpful for me. My leg is really hunting. I can't able to walk but now my feeling is relax. Thanks you so much Ruchi sagar. For these sessions. Ruchi sagar has good services. How to deal patients. She has great experience.
Thanks
Regarding
Sania

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Haris at Empire…

I was referred to Haris at Empire Physiotherapy by the NHS for a shoulder injury that was affecting my quality of life in so many ways. He has supported me with face to face sessions and an exercise programme that has worked wonders. I have had sessions paid for by the NHS but will probably pay for another few to eradicate the pain completely. He was quite honest and said that the journey would be months not weeks so am happy to pay for the benefit of his treatment. I would highly recommend him.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Somewhat unsettling , uncomfortable experience

First visit made me feel quite uncomfortable. As a lone woman you are taken to a single office right at the back of a Regus building down several empty corridors where there is no one else around. Infact I’m not sure I saw anyone else on the same floor. The lack of conversation from the physio only added to the uncomfortable and somewhat unsettling atmosphere. It is not somewhere I would let my daughter go on her own. Second visit I got the time wrong. Thinking i’d arrived early (when in fact I was late) I sat outside for 25 minutes. Had the physio bothered to ring to see if I was coming I could have gone in and had at least half the session. Instead I turned up at the time I thought my appointment was to find a smirking physio telling me I’d got the appointment time wrong. I own that but the manner in which he handled it only reinforced my understanding of why I had found the last session so uncomfortable. I have a third session but will not be going back.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy

I am very pleased with the level of care & treatment I received from Haris. My appointments were always on time . I would definitely recommend Haris if you need physio.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

I was seeing Barhar for problems with my legs and feet.

I was seeing Barhar for problems with my legs and feet and found her incredibly knowledgeable and friendly. Also extremely helpful with regards to things I might want to get to help with the pain I was in ,would definitely recommend seeing her should you have any problems regarding any pain or discomfort.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

First class Physiotherapy service

First class Physiotherapy service. Haris, my assigned physiotherapist listened carefully to me with good questioning to ensure an accurate diagnosis. My treatment over five sessions was very effective, supported by a carefully planned programme of exercises. The Administration team were also very supportive.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very Pleased

First, the treatment was successful - a great relief for me.
Second, the therapist, Haris, was most personable and professional.

October 24, 2024
Unprompted review
Rated 4 out of 5 stars

Whip lash pain recovery

After my recent car accident I was in a log of pain which is still ongoing. However after 5 weeks of long waiting I was finally given a physio plan with session and was booked in with Ridhi. She was amazing. I felt so comfortable after our initial consultation where are assessed where I was in pain. She tread carefully and looked after me well. She was courteous and friendly making the whole experience so easy for me as I had never been in this position before. I do not think I would have continued if I was with a male member of staff. Her attitude knowledge and experience was phenomenal. Highly recommend being treated by Ridhi.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Care by Sara Shaikh

Reviewed by Sara Shaikh. Absolutely brilliant Physiotherapist - knowledgeable and thorough. Really took her time out to listen and understand concerns, made a therapy plan accordingly and therefore, great progress was noted!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, would highly recommend! Sara Shaikh was my physio and she was absolutely brilliant, very friendly and helpful. She talked me through everything she was doing and made sure I understood what was actually going with my pain. She taught me how to do the exercises.

August 22, 2024
Unprompted review

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