Starting a business is daunting enough, but managing payroll, leave and super payments makes things a bit more complicated. We have used Employment Innovations for the last 5 years and they have b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our Accountant who processed payroll had to exit our company due to health reasons more or less immediately. We have used Employment Hero and were not too impressed with their support but since we sta... See more
Company replied
i always have a great experience when needing to get in touch with EI.Jackson is always friendly and efficient. Ratika is amazing, and together we work well with our weekly payroll, keeping each other... See more
Company replied
We receive detailed expert advice, delivered in a timely mannor. HR issues often need to be addressed immediately. Employment innovations have always come back to us quickly, they have also been... See more
Company details
About Employment Innovations by Employment Hero
Written by the company
We offer a complete outsourced employment solution for small & medium size businesses. From employment law advice to outsourced HR, Payroll & Workplace Safety services all supported by a leading software solution.
Our services
|
|
|
Our Office Locations
Sydney - Head Office
Adelaide
Brisbane
Melbourne
Perth
Contact info
Level 2, 441 Kent Street, 2000, Sydney, Australia
- 1300144120
- info@employmentinnovations.com
- employmentinnovations.com
4.7
Excellent
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How i wish we had you guys on board 4…
How i wish we had you guys on board 4 years ago!
October 8, 2020
Reply from Employment Innovations by Employment Hero
Hi Peter
Thanks for the review.
While it might have taken you 4 years to find us, we are glad to be on board now and helping your business!
Regards,
EI.
Fast and useful HR advice
Employment Innovations offers a great service which is always provided promptly and with comprehensive on topic advice. I would highly recommend these to any small to medium sized enterprises looking for HR support but not wanting to employ and in house HR specialist.
October 8, 2020
Reply from Employment Innovations by Employment Hero
Hi Karen
Thanks for the Trustpilot review and comments on our HR advisory service. Our team prides itself on prompt advice and your recommendation is very much appreciated.
We look forward to speaking with you again soon.
Regards,
EI.
Fantastic experience in the initial…
Fantastic experience in the initial inquiry stage of the process, where relevant and helpful information was communicated with transparency and fantastic timeliness. The implementation process has been very smooth running with great resources made available to help understand the software. Such a fantastic, friendly and wonderfully-equipped team at Employment Innovations in all aspects from the HR advice team to the software and payroll team. Thank you for a great service.
September 21, 2020
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Ashtyn
Thank you for taking the time to submit a 5-Star Trustpilot review and writing the feedback on our not just our service delivery but the inquiry stage of the process as well.
We look forward to continuing to provide you with Payroll and HR services.
Regards,
EI
Reply from Employment Innovations by Employment Hero
Hi Anastazia
Thank you for taking the time to provide us with a 5-star Trustpilot review and comments.
We look forward to continuing to provide you with a supportive service.
Regards,
EI.
With my experience with Employment…
With my experience with Employment Innovations, they're prompt in responding to my questions. Greatly appreciated!
Thank you
July 27, 2020
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Ballener Ongoing Bookkeeping
The advisory team loves working with our bookkeeper clients and we are happy to provide you with prompt service.
Thank you for the 5-star review!
Regards,
EI
Great service
I've had to call a number of times over the last few months as several clients have needed some extraordinary assistance. Employment Innovations have been patient with listening to each issue and have been able to assist me with clear and succinct advice each time. My clients are happy which is all I need.
July 21, 2020
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Terryl
Thanks for posting the Trustpilot review for us, it's great to hear that our advisory team is providing the level of service needed for you to have happy clients.
Regards,
EI
The team are super responsive
The team are super responsive, professional and have great products/services on offer. They have been very helpful thus far.
July 5, 2020
Unprompted review
We joined & then there was the…
We joined & then there was the Covid-19. Too busy to assess value. So far we have had limited use. Don't enjoy the email process. Phone calls are better but you only have 1 person asseigned to ICB members- a bit lean given the circumstances. But she was lovely to deal with.
May 10, 2020
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Donna.
Thank you for taking the time to submit a review.
We apologise that the phone support for ICB members has been experiencing some delays recently, our advisors have all been extremely busy with HR, COVID and JobKeeper enquiries.
We do have multiple advisors available for ICB support and have also improved both our phone and email process so next time you contact us, you will be immediately passed through to one of our expert consultants.
Thank you for your support.
Regards,
EI
Thus far this is the most painless…
Thus far this is the most painless installation of a new computerised system that I have been involved in.
February 24, 2020
Unprompted review
Not standing on what you say and not…
Not standing on what you say and not keeping time.
February 4, 2020
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Nuritu
Thank you for providing some comments alongside the 1-star review.
I can see from our internal records that someone from EI has tried to call and email you a couple of times recently for feedback on the service.
I have passed on your comment to the relevant person internally who will reach out today to discuss your concerns with the aim to find a workable solution.
Please feel free to contact customer care on 1300 144 120 should you wish to discuss any aspects of your service.
Regards,
EI.
responsive and innovative
January 22, 2020
Unprompted review
Quick easy system to look after staff
January 22, 2020
Unprompted review
Prompt response from Peter
Prompt response from Peter
He's very efficent
January 22, 2020
Unprompted review
Consistent good service
January 21, 2020
Unprompted review
Working over the phone and via email…
Working over the phone and via email with Karina and Jackson has always been a pleasure. Open, precise, clear communication and great support from both is very much appreciated.
December 5, 2019
Unprompted review
to be honest the lady I prepare my…
to be honest the lady I prepare my monthly payroll with, Krina Shah, is absolutely fantastic. She responds to my questions quickly and is easy to discuss payroll issues with. She follows through on my queries when she is unable to answer straight away
November 27, 2019
Unprompted review
I have had a great relationship with EI…
I have had a great relationship with EI for almost 15 years. I find all the staff have exceptional knowledge and work well as a team. I am always satisfied with their service and help.
November 27, 2019
Unprompted review
Our appointed payroll officer has been…
Our appointed payroll officer has been very understanding and communicative
November 27, 2019
Unprompted review
professional advice
professional advice
great people, professional and well informed staff that make the process of operating a business easy!
they love what they do and are good at it
November 27, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.