Starting a business is daunting enough, but managing payroll, leave and super payments makes things a bit more complicated. We have used Employment Innovations for the last 5 years and they have b... See more
Company replied
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Our Accountant who processed payroll had to exit our company due to health reasons more or less immediately. We have used Employment Hero and were not too impressed with their support but since we sta... See more
Company replied
i always have a great experience when needing to get in touch with EI.Jackson is always friendly and efficient. Ratika is amazing, and together we work well with our weekly payroll, keeping each other... See more
Company replied
We receive detailed expert advice, delivered in a timely mannor. HR issues often need to be addressed immediately. Employment innovations have always come back to us quickly, they have also been... See more
Company details
About Employment Innovations by Employment Hero
Written by the company
We offer a complete outsourced employment solution for small & medium size businesses. From employment law advice to outsourced HR, Payroll & Workplace Safety services all supported by a leading software solution.
Our services
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Our Office Locations
Sydney - Head Office
Adelaide
Brisbane
Melbourne
Perth
Contact info
Level 2, 441 Kent Street, 2000, Sydney, Australia
- 1300144120
- info@employmentinnovations.com
- employmentinnovations.com
4.7
Excellent
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Professional
Very Professional, always available. Amanda Gordon has been a pleasure to work with.
November 27, 2019
Unprompted review
Payroll in safe hands
Always friendly, efficient processing and advice.
November 12, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Arno
Thank you for the 5-star review of our payroll service and including the positive comments on our service.
We are glad that you feel your payroll is in safe hands and look forward to continuing to support you into the future.
Regards,
EI
I already answered this question and…
I already answered this question and yet you're still hassling me for a comment
November 12, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Charlotte
Apologies that your details were sent an additional survey request. We have ensured that the system will not send another one to you in the future.
Please feel free to contact us directly if you would like to discuss.
Regards,
EI.
Great service
Great service, I would recommend them to anyone wanting to bolster their HR offering
November 1, 2019
Unprompted review
Australia's HR and Employment Specialists
Highly knowledgeable and experienced HR and Employment specialists, who drive ROI solutions to improve your business
October 29, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Dane
Thank you for the review and comments on Trustpilot.
It's always nice to hear clients talk about both our service and also benefits in terms of business ROI.
We look forward to continuing to work with you in the future.
Regards,
EI
Room for Improvement HERO platform
Happy with EI payroll. In regards to the Response time and fix which could be much faster on a number of issues this relates to HERO software which may also affect Payroll Software as some info syncs. I have changed my rating as the issue is not with EI Payroll. Consideration for more update and better integration between HERO and EI payroll software. Thanks
October 27, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Fritzie
Thank you for taking the time to review us and for passing on the feedback on response times and issue resolves.
We have looked into your account and can see that your feedback stems from your HR Software provider. We have notified their customer care team on your behalf and requested they contact you.
Looking into the Payroll solution that EI provides you, we can see no reported issues and assume you are happy with the level of service you are receiving. Of course, if there is anything you wish to discuss regarding payroll please reach out to us via 1300 144 120 or through your dedicated partner.
We look forward to continuing to provide you assistance with your payroll into the future.
Regards,
EI
A professional team with prompt and…
A professional team with prompt and efficient service
October 25, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Bela
Thank you for the Trustpilot review and comments on our service.
Regards,
EI
Always have a great experience when…Getting my weekly payroll processed
i always have a great experience when needing to get in touch with EI.Jackson is always friendly and efficient. Ratika is amazing, and together we work well with our weekly payroll, keeping each other accountable. Both Tayla and Amanda are a great help with all those silly little pesky questions & problems that pop up from time to time.
October 25, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Karen
Thank you for the review and taking the time to name so many of our staff, your comments absolutely made their day.
Hopefully, there will be not too many pesky problems to deal with in the future, but we look forward to providing assistance with your payroll and of course, answering any questions you may have.
Regards,
EI
Will again
Knew they could help us with all our staffing needs, back of house. Unfortunately our shareholders at the time did not see the benefits ( this has cost them more over time in both monies and staff turnover)
Would engage them again when I m in the similar role.
October 25, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Michael
Considering you are (unfortunately) not a current client we appreciate you taking the time to provide a positive review and comments.
Thank you for your advocacy and we look forward to working with you again in the future.
Regards,
EI
Always find Employment Innovations…
Always find Employment Innovations extremely helpful no issue is ever to hard to deal with. Thank you so much.
October 24, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Keryn.
We appreciate you taking the time to review us on Trustpilot and providing positive comments.
We look forward to working with you to achieve positive outcomes on any future issues.
Regards,
EI
Our experience
Our experience, about an issue that was to us complex and alarming, was handled with great care, understanding and professionalism. The outcome achieved was excellent.
October 10, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Greg
Thank you for taking the time to leave a Trustpilot review for us.
We are glad that we could help you achieve a positive outcome for the issue you were experiencing.
Being a Payroll and HR services company we realise that a high level of professionalism and understanding of our client's businesses is imperative to the success of the solutions we deliver.
We appreciate the comments and look forward to continuing to work with you.
Regards,
EI
I deal with Petrina on a regular basis…
I deal with Petrina on a regular basis & her customer service is exceptionally, always helps us with any type of enquiry & in a very timely manner
October 6, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Katrina
Thank you for taking the time to complete a review along with mentioning Petrina.
Petrina certainly is a team member that embodies our commitment to customer service and I have passed your feedback on which has made her day.
We look forward to continuing to work with you and your business into the future.
Regards,
EI
Good Partnership
Sine partnering with Ei, we have had better staff retention, better communication action between management and staff and overall better production. They are always willing to help and its great to know we have them on our side.
October 4, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Joe
Thanks for providing the 5-star review and positive comments around your improvements in staff retention and production since partnering with us.
We are so glad that our team were able to assist you in achieving this great result.
We look forward to continuing to work with you!
Regards,
EI.
Reliable and trustworthy payroll…
Reliable and trustworthy payroll solution
Highly recommend
October 3, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Lisa
Thank you for the 5-star review and high recommendation in your comments.
Our payroll staff pride themselves on the level of service delivered to clients and we appreciate you taking the time to acknowledge this.
Regards,
EI.
Very quick and responsive
Very quick and responsive to our payroll. The overall structure of reports provides information to hand and assists with reporting.
September 29, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi Steve.
Thank you for sharing your positive experiences in a Trustpilot review.
We look forward to continuing to support you.
Regards
EI
Would be lost without my EI…
Would be lost without my EI Subscription. All queries are responded to promptly and explained in full with a written record for future reference. Total peace of mind and confidence. EI are invaluable in ensuring my clients and I are compliant and up to date in all things HR. Highly recommend Employment Innovations.
September 26, 2019
Unprompted review
Reply from Employment Innovations by Employment Hero
Hi There.
Thank you for the positive review and recommendation. We are pleased to be able to provide peace of mind and confidence to your business and look forward to supporting you in the future.
Regards, EI.
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