Enfields Lettings Reviews 202

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, often highlighting individuals who go above and beyond. People frequently commend the excellent customer service, noting the efficiency and ease of their overall experience, with many appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the team to be very supportive and approachable. Many consumers also appreciate the company's deep knowledge of the local area and their ability to find suitable properties.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers describe the process as smooth, fast, and efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, patience, and... See more

Response time

Clients share positive opinions on response times, consistently praising the promptness and efficiency of... See more

Location

People report positive experiences with location. Customers appreciate the agents' knowledge of the local... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enfields have been my go to Letting agent since I became a landlord 10 years ago. I mainly work with Annah Gee whom I find both professional and knowledgeable. I like that she is very cheerful with an... See more

Rated 5 out of 5 stars

We were shown round a property by Annah. She was totally professional, friendly and welcoming. She answered all our questions and has responded to subsequent emails and phone calls quickly and efficie... See more

Rated 5 out of 5 stars

We recently met Annah Gee during our property search, and I must say she has been absolutely fantastic. From the moment we arrived, she was professional, friendly, and incredibly knowledgeable. She... See more

Rated 5 out of 5 stars

I cannot speak highly enough of Annah at Enfields, Southampton. She has gone above and beyond for myself to secure a place to live in this current climate. Kept in constant contact, replied out of hou... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Enfields and more specifically Annah…

Enfields and more specifically Annah from the Shirley branch helped me to find my first rental property. Annah was very professional and kind during my viewing and subsequently very prompt with her responses to my later enquiries. The whole process from viewing to references was very smooth.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great teamwork

I have only recently started using Enfields because Adrian moved here from Beals and my relationship is primarily with him. I have to acknowledge Adrian's new team that I am now working with. Annah has been my main point of contact and she is excellent with her communication both to myself as the landlord and the prospective tenants. She is friendly and professional and listens to my requirements and acts upon them. She is easy to talk to and is willing to help as much as she can. I have also dealt with Suman who is also very helpful. And although I have never met or spoken to him, I know James is in the background doing the admin... The thing that impresses me is how much they work as a team. Usually when I speak to someone else, they know what I am talking about and any updates - and it is not about "notes" on the system, they have coordinated things in their daily meetings. This is a very professional outfit in my experience and a pleasure to work with. Thank you Annah and the team.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Annah Enfields, Southampton

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with all of our questions and provided all the information we needed moving into the property as well as going above and beyond.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Enfields unreasonably hold my deposit in DPS and not allow me to view my contract

I rented an apartment with a flatmate through Enfields. At the end of the tenancy, we underwent a change of contract. Now a new tenant contract which started on 3rd July, 2025 was signed and a new pair of tenants were living in that apartment.

But the Enfields agents said they would not process my deposit refund through DPS and they also ignored my request to view the Change of Contract document.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

Thank you Annah for all you're support during my time using Enfields you are a credit to the company very professional and understanding of what customer require thank you again xx

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Property lettings - Adrian

I am dealing with Adrian - who was very knowledgeable and helpful, as well as taking time to understand my needs for prospective lettings he will able to answer all of my questions. A great experience all round

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful staff

We had a great experience moving due to Suman Sarkar. He helped us get the process done quickly even though there were delays with some documentation. First time using Enfields, will recommend.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED BASED ON OUR EXPERIENCE

We were delighted with the service we received from Annah Gee, also Suman, Shannen, James and others based at the Southampton office. We have also used Enfields previously, and enjoyed a very polite and courteous experience, so we would definitely use Enfields Southampton again when the need arises. Thanks again to everyone.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Adrian

We’ve recently started to use Enfields because of Adrian Pryke, who used to work at Beals and has transferred. Adrian has been working with us for 7 years now, letting out our properties. He’s an expert in this industry, including legislation changes and is a straight forward talking chap to deal with.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Enfields

I recommend Enfields as our family have used the Sales & Lettings team over the years. More recently we have had the support of Annah who is supporting us with finding a new tenant, she is always very helpful, efficient & professional. Annah has been amazing support & responds very promptly to any queries or general correspondence. Thank you Annah!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Annah. From the very beginning, she was professional, responsive, and incredibly helpful throughout the entire rental process. She made everything smooth and stress-free, answering all my questions promptly and guiding me through each step with care.
Her friendly and supportive approach made a real difference, and I’m truly grateful for she help in securing my new place. I highly recommend Annah to anyone looking for a reliable and trustworthy estate agent!
Thank you again for everything!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Elliot from enfields in Bournemouth was…

Elliot from enfields in Bournemouth was great with helping me and Jake find our perfect property and really lovely and chatty and told us everything we needed to know and when we had questions he reassured us with a knowledgeable answer!

Elliot showed us round a gorgeous flat in Winton and we ended up taking it!

Thankyou so much for the amazing communication and great eagerness to help others, much appreciated

Alicia and Jake

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Annah Gee is a great asset to Enfields

We were shown round a property by Annah. She was totally professional, friendly and welcoming. She answered all our questions and has responded to subsequent emails and phone calls quickly and efficiently. If she didn't know the answer she's taken time to find out from the landlord and get straight back to us. We've felt more than happy to pay the holding fee and secure the property through her.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Annah has been outstanding!

Annah has been outstanding and the whole process of viewing , securing my property has been seamless . I felt that I was treated with a personal touch and that she understood me and the landlords needs rather than being just a number and in competition with everyone else. My new beginning is exciting and the this is a fab agency very thorough great communication.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Moving Summer '25

Annah is a credit to her agency and her profession. We met her recently at a property viewing; she was attentive, professional and clearly had our best interests at heart. It has been so refreshing to communicate with someone who is efficient and capable. Within 24 hours of viewing we were able to put down a holding fee thanks to Annah's presence at the property and effective communication after. Thank you for your brilliant work Annah, you've done yourself a great credit.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Me and my partner are in the early…

Me and my partner are in the early stages of looking for a property, we found Annah Gee to be extremely helpful and enthusiastic. She gave great advice and was really friendly to talk to, she made the whole process seem less daunting! Thank you Annah😊

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Enfields estate agent is managing our…

Enfields estate agent is managing our property neatly from last 4 years. They are very professional and helpful. Recently I’m in touch with the letting negotiator Annah, I found her very supportive and approachable.

Whenever I email or phone she is always keen to answer any queries I may have.

We have very good experience working with Enfields

Thank you

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

We recently met Annah Gee during our…

We recently met Annah Gee during our property search, and I must say she has been absolutely fantastic. From the moment we arrived, she was professional, friendly, and incredibly knowledgeable. She taking the time to explain everything clearly and respond to all our questions with care.
What really stood out was her genuine attitude — she clearly has the best interests of both the landlord and tenant in mind. It’s rare to come across someone so dedicated and efficient in this industry.
Thank you, Annah, for your outstanding support. You're truly an asset to your team.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Enfield Lettings Agency in Southampton Shirley, particularly with Suman. They provided outstanding service in helping me find the perfect rental house at a great price.
Suman and James were incredibly proactive, consistently updating me on the progress of all paperwork right through to key handover. Highly recommend!

May 31, 2025
Unprompted review

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