Englishroses Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting healthy plants with many buds and beautiful blooms, often arriving in excellent condition. The delivery service is consistently highlighted for its speed, punctuality, and robust, careful packaging, ensuring items arrive safely. Many people appreciate the excellent overall service, finding the ordering process easy, communication clear, and staff helpful. However, some customers also noted concerns regarding the condition of the product upon arrival, such as a cracked pot, diseased plants, or poor root development.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the roses as beautiful, healthy, and... See more

Quality

Consumers consistently express satisfaction with the quality of the roses, often describing them as... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Customers had positive experiences with the ordering process, finding it easy and straightforward from start... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Golden wedding rose for my brother & sister in laws 50th anniversary. I had to amend the delivery date, I got through on the telephone straight away & this was changed for me with no pro... See more

Company replied

Rated 5 out of 5 stars

Thank you English Roses 🌹 Received my gorgeous Super Trouper Rose for my other half’s birthday, he was over the moon with it. Beautifully packed and speedy next day delivery. Will definitely rec... See more

Company replied

Rated 5 out of 5 stars

I purchased a rose for a present for my brother in laws 80th birthday. The rose was delivered by DPD on time on the day requested. On undoing the packaging I found the rose to be in perfect condition... See more

Company replied

Rated 5 out of 5 stars

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my w... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(236)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent. Will be buying from here again ❤️

The site was easy to navigate, descriptions were good and I found exactly what I was looking for. My parents were over the moon to receive their rose-gift. I chose a potted variety in a basket so all they needed to do was unwrap and enjoy. They sent pictures of the rose plant and I can verify that she is a very healthy specimen so we are all pleased :)

July 6, 2026
Unprompted review
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Reply from Englishroses

Hello Amanda,
Thank you for the 5 star review, we really appreciate you taking the time to leave these lovely comments. We are so glad to hear your parents are happy with the rose, we hope they enjoy blooms for lots of summers to come.

English Roses

Rated 5 out of 5 stars

60th Rose for Special Birthday

I ordered the 60th rose for my Mum for her special birthday. It was received in good condition, she was very happy with it, hopefully it looks beautiful in her garden. Lovely selection of roses on the is website, I have ordered before and would recommend to anyone. Thank you English Roses :)

July 6, 2026
Unprompted review
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Reply from Englishroses

Hi Lauren
Thank you for taking the time to leave a lovely 5 star review. We are so glad to hear your mum is happy with the rose and hope she has years of lovely blooms to enjoy.

English Roses

Rated 5 out of 5 stars

Many many thanks for supplying a…

Many many thanks for supplying a beautiful English Wedding Rose.
It arrived well packaged and with full instructions on how to look after it as my skills in to do with gardening is abysmal
.A Perfect gift for a perfect couple.
Regards, David.

July 4, 2026
Unprompted review
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Reply from Englishroses

Thank you David for taking the time to write a lovely review, we really appreciate your comments, we hope you enjoy your rose for years to come.

English Roses

Rated 5 out of 5 stars

Amazing service

Amazing service.
Came on the date I requested.
Loads of buds on the Ruby rose plant.
Look amazing for our friends Ruby Wedding Anniversary present.

July 1, 2026
Unprompted review
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Reply from Englishroses

Hi Karen

Thank you for the 5 star review, were so glad your happy with your rose, hoping for years of blooms for the recipient

English Roses

Rated 5 out of 5 stars

Perfect gift

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my worries were alleviated when I received a thank you message with a picture of a beautiful, healthy white rose bush with plenty of flowers.
I’m so delighted, not only great value and a gorgeous high quality bush, but next day delivery and very well packaged.
Highly recommend.

July 3, 2026
Unprompted review
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Reply from Englishroses

Hi Nicky, Thank you for the 5 star review, we really appreciate your lovely comments and we are so happy that the recipient is enjoying the rose.

English Roses

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service, superb quality roses, arrived in perfect condition due to excellent packaging. Makes me want to buy again!

June 29, 2026
Unprompted review
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Reply from Englishroses

Hello

Thank you for a super 5 star review.

We are very glad to hear you're happy with our excellent packaging.

May your rose bloom for many years to come!

English Roses

Rated 5 out of 5 stars

Beautiful rose bought as an anniversary…

Beautiful rose bought as an anniversary gift. It arrived well packaged and on time. Lots buds on too. Very pleased.

June 26, 2026
Unprompted review
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Reply from Englishroses

Hello Anne

Thank you for taking the time to leave us a lovely review.
We hope your rose blooms for many years to come

English Roses

Rated 1 out of 5 stars

I received a 80 th birthday rose gift .

I received a 80 th birthday rose gift .
The rose was diseased. Several flower heads had distorted centres and small thrips emerged from them over a few days.
On contacting the company their solution was to dead head the diseased heads and do not place them in the compost heap. I requested a replacement which was Refused. Dreadful customer service. How can they send an infected bush to your garden. Disgusting they ought to follow best practices from other nurseries

June 19, 2026
Unprompted review
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Reply from Englishroses

Hello

Thank you for taking the time to leave us a review.
We are sorry to hear you were disappointed with your purchase.

Deadheading the rose blooms is necessary in a roses life cycle to allow for fresh blooms to grow. Like aphids and blackspot, rose thrips are a common rose occurrence that is part of nature that we cannot control but is easily treatable.
Whilst every effort is made in our quality checking stages, somethings can be too small to see or have not yet developed.
We do have a catalogue of guides and tips on our website on how to deal with any common problems that may occur.
Roses are very hardy but need care and maintenance throughout the year as they are living plants that last for many years. Sometimes this includes treating any naturally occurring issues that are unavoidable (caterpillars, spider mites, sawflies etc)

If you are unhappy with your rose, we do offer returns within 14 days The details can be found on our website.
If you require any further help, please contact our customer service team who are available Mon-Fri 9am-3pm

English Roses

Rated 5 out of 5 stars

They loved it and it looked great

They loved it and it looked great. Service great, packed well and no worse for wear coming via DPD.

June 17, 2026
Unprompted review
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Reply from Englishroses

Hi Pixie

Thank you for taking the time to leave us a review.
We are very glad to hear you are happy with our service.
Enjoy your rose!

English Roses

Rated 5 out of 5 stars

We purchased the Fabulous Rose for our…

We purchased the Fabulous Rose for our Aunts 80th birthday. It was delivered with care and packaged very well. Our Aunt is delighted with the rose and it is now a Precious Resident in her garden which she will treasure.
It was very easy to navigate the website to order and I was kept informed throughout the process until the package was delivered. I highly recommend English Roses.

June 23, 2026
Unprompted review
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Reply from Englishroses

Hello Sue

Thank you for the kind review.
We are delighted to hear that you found our website easy to navigate and your rose was delivered safely.
We hope your Aunt enjoys her 'Precious Resident' for many years to come.

English Roses

Rated 5 out of 5 stars

The service was excellent and the rose…

The service was excellent and the rose was lovely

June 12, 2026
Unprompted review
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Reply from Englishroses

Hi Sonia

Thank you for taking the time to leave us a 5 star review!
We are glad to hear you liked your rose and we hope it blooms for many Springs and Summers to come

English Roses

Rated 5 out of 5 stars

Ruby Wishes Rose Plant

I purchased a "Ruby Wishes" rose bush for my best school friends 40th Wedding Anniversary. The website is very easy to use plus it offers additional gifts to add to the item to make it more personal for the receipient. It was delivered by DPD on the date I'd selected & the item was very well packaged. My friend & her husband were delighted with this gift & I was able to see it in person at their celebration party the day after. There were so many buds on the plant plus some roses already in bloom - exactly as described on the website. I would highly recommend EnglishRoses & will definitely be ordering from them again.

June 19, 2026
Unprompted review
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Reply from Englishroses

Hello Sarah

Thank you for leaving us such a lovely 5 Star review!
We are delighted to hear that your friends were happy with the gift you chose for them. Ruby Wishes Rose is a great choice and we hope it blooms for them for years to come.

English Roses

Rated 5 out of 5 stars

Beautiful Rose

Easy ordering
Most beautiful rose
Presentation was lovely
Delivery on time
Customer service really helpful

June 24, 2026
Unprompted review
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Reply from Englishroses

Thank you for the 5 star review Lisa. we really appreciate the lovely comments, we hope you have years of lovely blooms.

English Roses

Rated 3 out of 5 stars

The rose is beautiful but too many emails

The rose is beautiful. Arrived well packaged and on time. However I was not impressed with the continuous emails, at least one a day, which, despite my unsubscribing still come. Including the one asking for a review! I won't be using you again. These were not just emails about the order ,but advertising, such as for Fathers Day.

June 18, 2026
Unprompted review
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Reply from Englishroses

Hello Fran

Thank you for taking the time to leave a review.

We understand emails can be frustrating however they are important in keeping you up to date with the recent order you placed with us. The emails received by you will have been confirmation that we received, processed and dispatched your order. I can see that you are not subscribed to our newsletter so would not have received any marketing emails from us, the emails were simply about the order you placed.

Our customer service team are available Monday- Friday 9am-3pm if you have any queries.

English Roses

Rated 5 out of 5 stars

A rose for friends

From ordering to delivery the whole process was very smooth and our friends loved the rose bush. It arrived in good condition and its first bloom has already come out and looks lovely.

June 14, 2026
Unprompted review
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Reply from Englishroses

Thank you Grahame for taking the time to leave a 5 star review, we really appreciate it. We hope you have lots of lovely blooms for years.

English Roses

Rated 5 out of 5 stars

Beautiful rose

Beautiful rose, well packed imperfect condition

June 13, 2026
Unprompted review
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Reply from Englishroses

Hi David, Thank you for taking the time to leave a 5 star review. We hope you have blooms for years to come.

English Roses

Rated 2 out of 5 stars

Please be very careful when buying a…

Please be very careful when buying a rose from English Roses. I do not have an issue with the quality of the rose itself. It looks fine. I have issue with the company's marketing and customer services. My 85 mother received a rose for her recently deceased sister "For My Special Sister" was how it is "marketed". This is purely to sell the product as the rose is actually called "For you with love" which is what it says on the pot but the company is 'covered' by the proper name being mentioned in the info below the aforementioned title. This caused distress to my mother who could not understand why it was not named for her sister. The Company's response was I could send it back at my expense....which is not worth doing for the price.
Overall not a good experience as I feel these names are purely created for sales and in this case have caused unnecessary distress.

June 16, 2026
Unprompted review
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Reply from Englishroses

Hello Samantha

Thank you for taking the time to leave a review.

'A Rose For My Special Sister' is the name of the gift and we make that very clear. The rose variety name is 'For You With Love Rose' which is stated in the description of the rose before you place an order and is also made very clear.

The majority of our customers are delighted that we have such a wide range of gift options for all occasions. We are sorry to hear that you disagree with this.
We are available Monday-Friday 9am-3pm if you have any queries or need to make any adjustments to you orders before they are dispatched.

English Roses

Rated 5 out of 5 stars

Ordered a rose for a family members…

Ordered a rose for a family members birthday and the whole process was top notch from start to finish. I wrote the delivery address wrong and when I phoned they amended it straight away

June 11, 2026
Unprompted review
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Reply from Englishroses

Thank you Julie for the 5 star review and lovely comments, we really appreciate it and hope you have years of lovely blooms.

English Roses

Rated 5 out of 5 stars

Memorial rose…

My brother Andrew passed away and I wanted to order a rose with his name for them to keep in their garden. I ordered from Australia, abs got to choose the date of delivery. The parcel was wrapped beautifully and the rose is stunning. Very pleased with their service.

June 9, 2026
Unprompted review
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Reply from Englishroses

Hello Sarah

Thank you for taking the time to leave a lovely review.
We are delighted to hear that, even from the other side of the world, your order process and delivery went smoothly and the rose was stunning.
We hope it blooms in memory of your brother for years to come.

English Roses

Rated 2 out of 5 stars

Nice rose. Awful service.

The rose was bought for my sister. The website made it clear that you could choose the delivery.

This was important as I needed it to arrive the day before my sister went into hospital for a significant operation.

I had message saying the rose had been dispatched. Then another saying it had been delayed.

So the rose was then to be delivered on the day of the operation when clearly my sister would not be home.

Even though I had requested the rose be left in a specified safe place, both when ordering and when courier messaged, I had another message saying that as my sister was not home it would be delivered the following day.

In short, despite the claims on the website, it seems that you can’t specify the date of delivery.

Worse, I complained and didn’t even get a response!

To be fair the rose was lovely, if in need of watering given the delay in delivery.

June 9, 2026
Unprompted review
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Reply from Englishroses

Good afternoon Mike
Thank you for taking the time to leave a review for English Roses. We like to follow up low rated reviews so we can try and resolve any problems that may have occurred. We understand how frustrating it is when things go wrong with delivery and we are sorry you have had a problem with your delivery, however we cannot find any communication from yourself with regards to any delivery issues. We try our best to resolve any issues quickly and sufficiently but without any communication this is very hard for us to do.
It does state on our website that delivery is not 100% guaranteed because there can be unforeseen circumstance that can on occasion cause delays.
Our Customer Service team are available 9am-3pm Mon-Fri by either email info@englishroses.co.uk or via telephone on 01243379538 and will be happy to help.
Thanks

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