Englishroses Reviews 

237
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting healthy plants with many buds and beautiful blooms, often arriving in excellent condition. The delivery service is consistently highlighted for its speed, punctuality, and robust, careful packaging, ensuring items arrive safely. Many people appreciate the excellent overall service, finding the ordering process easy, communication clear, and staff helpful. However, some customers also noted concerns regarding the condition of the product upon arrival, such as a cracked pot, diseased plants, or poor root development.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the roses as beautiful, healthy, and... See more

Quality

Consumers consistently express satisfaction with the quality of the roses, often describing them as... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Customers had positive experiences with the ordering process, finding it easy and straightforward from start... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Golden wedding rose for my brother & sister in laws 50th anniversary. I had to amend the delivery date, I got through on the telephone straight away & this was changed for me with no pro... See more

Company replied

Rated 5 out of 5 stars

Thank you English Roses 🌹 Received my gorgeous Super Trouper Rose for my other half’s birthday, he was over the moon with it. Beautifully packed and speedy next day delivery. Will definitely rec... See more

Company replied

Rated 5 out of 5 stars

I purchased a rose for a present for my brother in laws 80th birthday. The rose was delivered by DPD on time on the day requested. On undoing the packaging I found the rose to be in perfect condition... See more

Company replied

Rated 5 out of 5 stars

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my w... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(237)

213 reviews in the last 12 months

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Rated 2 out of 5 stars

Nice rose. Awful service.

The rose was bought for my sister. The website made it clear that you could choose the delivery.

This was important as I needed it to arrive the day before my sister went into hospital for a significant operation.

I had message saying the rose had been dispatched. Then another saying it had been delayed.

So the rose was then to be delivered on the day of the operation when clearly my sister would not be home.

Even though I had requested the rose be left in a specified safe place, both when ordering and when courier messaged, I had another message saying that as my sister was not home it would be delivered the following day.

In short, despite the claims on the website, it seems that you can’t specify the date of delivery.

Worse, I complained and didn’t even get a response!

To be fair the rose was lovely, if in need of watering given the delay in delivery.

June 9, 2026
Unprompted review
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Reply from Englishroses

Good afternoon Mike
Thank you for taking the time to leave a review for English Roses. We like to follow up low rated reviews so we can try and resolve any problems that may have occurred. We understand how frustrating it is when things go wrong with delivery and we are sorry you have had a problem with your delivery, however we cannot find any communication from yourself with regards to any delivery issues. We try our best to resolve any issues quickly and sufficiently but without any communication this is very hard for us to do.
It does state on our website that delivery is not 100% guaranteed because there can be unforeseen circumstance that can on occasion cause delays.
Our Customer Service team are available 9am-3pm Mon-Fri by either email info@englishroses.co.uk or via telephone on 01243379538 and will be happy to help.
Thanks

Rated 5 out of 5 stars

Stunning rose quality perfect

Stunning rose quality perfect
Delivered on time packaging perfect delivery thoughtfully and respectful
Able to re package easily as gifting .
This rose made a sad event become a memory of the person.
Would definitely recommend and will be buying more roses..Thank you

June 6, 2026
Unprompted review
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Reply from Englishroses

Hello Frances, Thank you for the 5 star review and lovely comments, they mean a lot to us. we hope you get years of blooms to remember the person you lost.

English Roses

Rated 3 out of 5 stars

Disastrous Delivery

The ordering went smoothly . I bought the rose with all the extras for a 70 th birthday. I was encouraged to choose a date so I chose the birthday date. The delivery was a disaster. It arrived 3 days late, once my friend had gone on holiday! It was left on the doorstep. Fortunately I had asked my friend's sister to look out for it. She found it and picked off all the dead buds and kept it watered and presentable for my friend's return. The whole birthday surprise was ruined. Very disappointing.

May 29, 2026
Unprompted review
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Reply from Englishroses

Hi Tristram,
Thank you for taking the time to leave a review.
We always like to follow up low rated reviews so we can understand further what went wrong.
We make it extremely clear that we do not guarantee delivery dates as sadly things can go wrong, luckily it is very rare. That said, we do get how annoying this can be.
The reality is that there are multiple reasons why delivery can go wrong and the only way to fully understand them is if you give us a call or pop us an email so we can in conjunction with DPD get some clarity.
We couldn't find any record of any communication with us regarding your delivery being delayed making it difficult for us to assist you in the matter.
We do publish guidance on placing an order and always recommend selecting a delivery date that has some margin for error if the gift is intended for a very specific date. This can be found in our "Help and Advice" pages and our "Delivery" pages.
Please give us a call on 01243 379538 or pop us an email at info@englishroses.co.uk if you require any further assistance.

Rated 5 out of 5 stars

Great service

From placing order with a lovely lady to receiving the rose bush everything was perfect.Good communication and arrived when specified.Sturdy packaging and a rose with many buds and two showing colour - healthy glossy foliage too.I had to unpack as not gifting straight away and found it quite difficult to put back together but I wouldn’t deduct a start for that.

May 29, 2026
Unprompted review
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Reply from Englishroses

Thank you Pam for the 5 star review and lovely comments, we're so glad your happy with the rose, hoping you get years of joy from the rose bush

English Roses

Rated 5 out of 5 stars

English Roses provided a first class…

English Roses provided a first class service - FIRSTLY via phone to speak with someone personally who guided me through my recent purchase of a memorial ‘lovely mum’ rose bush, gift card and packaging and……SECONDLY the rose arrived on time, was extremely well packaged and looks so healthy with several buds ready to bloom. I would not hesitate to recommend and use this company again. Thank you.

June 3, 2026
Unprompted review
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Reply from Englishroses

Thank you for the 5 stars Elaine, we're so happy you had a great experience with us from start to finish, We hope you get blooms for years to come.

English Roses

Rated 5 out of 5 stars

FABULOUS!

A fabulous selection, of
English Rose plants, that are exceptionally packaged, along with prompt professional communication, and delivery.
Forget, the corporate garden centres, support independant, British businesses, especially this one.

May 27, 2026
Unprompted review
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Reply from Englishroses

Thank you Rabina for the lovely comments and 5 star review. They really mean the world to us. We hope you get beautiful blooms for years to come.

English Roses

Rated 5 out of 5 stars

In memory.

I decided to send a peace rose in memory of a friend to her husband and family. He phoned to say it had arrived in perfect condition and they were absolutely thrilled. I got one when my husband passed and every year it blooms. The ideal gift.

May 14, 2026
Unprompted review
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Reply from Englishroses

Hello Jennifer, Thank you for the 5 star review and lovely comments, were glad to hear it arrived safely.

English Roses

Rated 5 out of 5 stars

Beautifully presented rose which I…

Beautifully presented rose which I bought for a friend who'd lost her Aunt Margaret whom she was very close to and cared for many years. I bought the Margaret rose and my friend is delighted with it x

May 5, 2026
Unprompted review
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Reply from Englishroses

Thank you for the 5 star review and lovely comments Karen, We're so glad you're friend is delighted with her gift, heres to years of blooms.

English Roses

Rated 5 out of 5 stars

Quality and care

Arrived beautifully packaged and opened to find a healthy gorgeous rose in a tasteful basket , in memory of my much loved father.

March 26, 2026
Unprompted review
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Reply from Englishroses

Hi Jaki, Thank you for the 5 stars, Were so happy you like the rose. hoping you have years of blooms.

English Roses

Rated 5 out of 5 stars

The rose was for a very special event…

The rose was for a very special event and came on time and in beautiful condition. I was very pleased with the purchase, as were our friends whom it was a gift for!

April 30, 2026
Unprompted review
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Reply from Englishroses

Hello, Thank you for the lovely review and 5 stars, we so delighted you and your friends are happy with the rose. heres to years of future blooms.

English Roses

Rated 5 out of 5 stars

Tribute for friend

Easy to order and arrange delivery. Recipient was pleased and commented that rose bush looked very healthy and reassured me that loads of buds ready to burst open soon. As I’m unlikely to see this for a while due to distance it was good to be reassured that gift was the right thing to send.

May 3, 2026
Unprompted review
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Reply from Englishroses

Hi, thank you for the lovely comments and 5 star review, were so happy the recipient was pleased with the rose, hoping they have many years of blooms
English Roses

Rated 5 out of 5 stars

I would like to say a big thankyou for you all.

I would like to say a big thankyou for delivering the gift rose pot for my best friend on time. Her mum sadly passed away. She phoned me to say that she was so happy 😊 and surprised how beautiful the roses were.

April 29, 2026
Unprompted review
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Reply from Englishroses

Thank you Susan, we are so glad that your friend is happy with the rose, at such a sad time we think it is lovely to have something to look upon for years with your memories.

English Roses

Rated 5 out of 5 stars

‘Remembering Rose’

I purchased a rose for husband in memory of his mum. It arrived next day very well packaged, lots of green foliage and a couple of buds emerging. Can’t wait to see it in full bloom. Excellent service and beautiful plant.

April 25, 2026
Unprompted review
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Reply from Englishroses

Hi, Thank you for the 5 star review, Were so pleased you're happy with the rose, hoping you get lots of blooms for years to come.

English Roses

Rated 5 out of 5 stars

Beautiful plant. 1 for every occasion

I had contacted another company who did not have any stock of this particular rose. They suggested trying English Roses. They had the rose in stock. I found their website easy to navigate and I loved the gift option in the nice willow planter.
Made my friend cry as it was so perfect and made her think of her Mum who had recently passed.
The communication was excellent and the delivery was fast.

April 24, 2026
Unprompted review
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Reply from Englishroses

Hello Vida

Thank you for your wonderful 5 star review.
We are happy that we were able to assist you with your rose.
We hope it blooms for your friend for years to come.

English Roses

Rated 5 out of 5 stars

Human beings make all the difference.

The website purchase proved a little tricky due to a slight temporary glitch with PayPal. However, picked up the phone and spoke to a human ... phew, who was charming, articulate, knowledgable and resolved the problem, ordering the item which was delivered on time and received with great joy. A wonderful company, don't hesitate to use them.

April 15, 2026
Unprompted review
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Reply from Englishroses

Good morning Sarah

Thank you for such a lovely 5 star review.
We're so pleased to hear you had a wonderful experience with us.
We always thrive to be as helpful as can be so thank you.
We hope your friends enjoy their 'Special Day' rose!

English Roses

Rated 5 out of 5 stars

I was very pleased to find the golden…

I was very pleased to find the golden anniversary rose, a perfect gift. The Plant was healthy, well packaged and arrived in perfect condition. The company was very friendly and helpful when I had to phone and amend the delivery date, I would definitly recommend them.

April 22, 2026
Unprompted review
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Reply from Englishroses

Hello,
Thank you for leaving a lovely 5 star review for English Roses.
We are always happy to help and are glad to hear that your rose was received in perfect condition.
We hope it blooms for years to come.
English Roses

Rated 2 out of 5 stars

Disappointing rose

I bought two climbing roses. Packaging excellent. The Crimson Cascade with root-ball was lifted out of its pot to find good roots. I took hold of the Arthur Bell and it lifted out of its compost and pot without any resistance whatsoever. There was no significant rootball, just a bare-root rose sat in compost. For a premium product I was surprised and disappointed. Their customer service said "may have been recently re planted". I will not be a returning customer.

April 18, 2026
Unprompted review
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Reply from Englishroses

Good afternoon,
Thank you for taking the time to leave a review for English Roses. We like to follow up low rated reviews so we can try and resolve any problems that may have occurred.
We can see that you sent us an email regarding a rose you had received from us and that you were disappointed with the root. A member of our customer service team did respond to your email and had requested some photos so that our Rose Care Team could take a look and provide some help and guidance but we are yet to receive a response from you. We try our best to resolve any rose issues quickly and sufficiently but without the images requested, it is difficult for us to help further.
Our Customer Service team are available 9am-3pm Mon-Fri by either email info@englishroses.co.uk or via telephone on 01243379538 and will be happy to help.
Thanks

Rated 5 out of 5 stars

Great

Very happy with my purchase from English Roses. Great price, quick delivery and a very healthy plant. Will use this site for future purchases

April 15, 2026
Unprompted review
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Reply from Englishroses

Hi Vic

Thank you for leaving a lovely 5 star review and we look forward to having you as a returning customer in the future.

English Roses

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