Englishroses Reviews 

239
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that browsing the website is straightforward and the entire ordering process goes remarkably smoothly. Many consumers are consistently delighted with the gorgeous, healthy plants and exceptionally sturdy packaging that keep everything safe during transit. Some reviewers were not happy with the delivery service, noting unexpected shipping delays or frustrating problems with the arrival schedule. A few other people also felt that quality control could improve, pointing out rare instances of cracked pots or diseased bushes. These occasional setbacks show that while most deliveries succeed, minor fulfillment issues do happen.

What people talk about most

Product

People report positive experiences with product quality, noting that the roses arrive healthy, beautiful, and... See more

Quality

Consumers find quality to be positive, highlighting stunning, healthy plants arriving in perfect condition.... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive on time and as... See more

Order

Customers consistently note positive experiences with order, highlighting that the process is straightforward... See more

Service

Customers had positive experiences with service, highlighting efficient communication, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Golden wedding rose for my brother & sister in laws 50th anniversary. I had to amend the delivery date, I got through on the telephone straight away & this was changed for me with no pro... See more

Company replied

Rated 5 out of 5 stars

Thank you English Roses 🌹 Received my gorgeous Super Trouper Rose for my other half’s birthday, he was over the moon with it. Beautifully packed and speedy next day delivery. Will definitely rec... See more

Company replied

Rated 5 out of 5 stars

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my w... See more

Company replied

Rated 5 out of 5 stars

I purchased a rose for a present for my brother in laws 80th birthday. The rose was delivered by DPD on time on the day requested. On undoing the packaging I found the rose to be in perfect condition... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(239)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Golden Anniversary Rose

Purchased a rose for my mum and dads 50th Anniversary. Even in the winter it was still absolutely beautiful. Cannot wait for the spring to see it in full bloom.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Recently purchased one of your 80th birthday roses for a friend. Professional customer service who dealt with and solved my problem
The rose was delivered on date requested. Well packed as stated to avoid any damage.
The recipient was delighted with her present.
Over all service outstanding. Would definitely recommend English roses.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Left in the pouring rain despite being…

Left in the pouring rain despite being told conservatory door was open!

December 5, 2025
Unprompted review
Englishroses logo

Reply from Englishroses

Hi Peter thanks for taking the time to leave a review of English roses.
We understand how frustrating it is when things go wrong with delivery and we are sorry you have had a problem with your delivery. You will see from our previous reviews that we have only ever received 3 one star reviews before and these were all relating to delivery.
Sadly things can on occasion go wrong with delivery, luckily it is very rare and usually doesn't impact on the quality of the product or the customer service that we provide. That said we do get how annoying this can be.
The reality is that there are multiple reasons why delivery can go wrong and the only way to fully understand them is if you ring in and we can in conjunction with DPD get some clarity.
In this case I think it is very likely that a previous safes pace instruction has been recorded at your address by yourself or someone else in your household and this has over ridden the request you provided with your order. We have found of late that this is the underlying problem with about 90% of issues where there is a successful delivery but the safe space instruction have not been followed. Please call us on 01243 379538 if you would like to know more about this.
Finally please can I just add a quick point about 1 star reviews. We understand that when things don't go right it can be really frustrating but we do urge customers to make sure that the one star review is broadly reflective of your total experience of you purchase from us. It should cover your online experience, the product quality, packaging quality, customer service, and delivery.
One star reviews are the worst case scenario for a small independent business and are harmful to our reputation. We therefore try where we can to ensure that we help resolve any issues. If there is anything we can do to resolve the poor experience that you have had please let us know.

Rated 5 out of 5 stars

1st Class

Have used this company several times and always found to provide a very good service. The products are well packaged and arrive when requested.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

My friend got me and my husband a beautiful rose for our Golden Wedding - I was stunned by the packaging and the lovely rose inside. So I have used this company twice more -once for a sympathy rose and once for a new home —- again amazing packaging - lovely healthy roses- really helpful instructions- everything about this company and their products is first class and I’ll definitely be using them again .

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free process

Hassle free process. A healthy looking plant was delivered safely and promptly to my door having been secured in a safe box for protection. I’m looking forward to giving it to the recipients and seeing it bloom next year.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Special Gift

Rose was packed well. Arrived in good condition. Healthy looking plant for a 50th wedding anniversary. Recipients were very happy with my choice!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have used English Roses a number of…

I have used English Roses a number of times and every time excellent delivery easy website most times delivery has been within 24 hours highly recommend them for all occasions. The quality of roses is excellent with easy growing instructions

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Rose

I bought this rose for a friend of mine who’d lost her dad. It was so lovely and well packaged. The customer service is exceptional.

November 7, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely rose for a special birthday

Easy to select the perfect rose from the many on offer with the groupings.
Good guidelines on what to expect from the rose at this time of year.
Well packaged for safe delivery.
A little disappointed with the page with details of the sender. Looked like a receipt and was creased and dirty. I didn't want to purchase a card as I already had one.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful gift for a good friend.

It was really lovely to receive my order exactly as planned and the rose was packaged extremely well. The recipient of my gift was really pleased with it and it had survived really well with the several car journeys that it had to endure. We are looking forward to seeing it bloom next year.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Ordered, and arrived the following day. The rose was of excellent quality and the recipients were absolutely thrilled with it.

We've not used this company before, but will have no hesitation in the future.

Well done English Roses

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

60th anniversary rose

Ordered an 60th anniversary rose for my mam and dad about a month before there anniversary, chose what I wanted added to the basket, which was simple to do, made sure I goth everything I needed, went to check out, simple and secure payment, arrived on the 24th of October as I had chosen , well packaged, great rose, all in all a very simple process and 10/10 for English Roses

October 2, 2025
Unprompted review
Rated 4 out of 5 stars

Very easy website to deal with

Very easy website to deal with. My friend was delighted. No issues with the delivery. The only thing was the price of the extras. I added the red bag which was £4.49 which I thought was expensive but knew it would look nice when opened. My friend was impressed and said she would be happy to use this company as well.

October 12, 2025
Unprompted review

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