Enhance My Kitchen Reviews 125

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Don’t buy from this company, products fail, their phone number doesn’t work and they don’t reply to emails submitted on their website for support.

Rated 3 out of 5 stars

Contacting the company was useless. Constantly trying to get updates or info from the 'bod' was constantly repeating itself from previous request & hugely frustrating. Unable to chat to a human sadly... See more

Rated 1 out of 5 stars

Placed order & took money even though turned out item was out of stock. Only found out it was out of stock when I contacted them after not receiving it after 4 days, even though it states despatched... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend this company enough! From first class customer service to quick delivery, everything was perfect! I wouldn’t hesitate to use them again. I understand they’ve recently taken over the c... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Countertop Store

Written by the company

**UNDER NEW OWNERSHIP SINCE MARCH 2023** Backed by 30 years industry experience, we connect you to beautiful homeware products from Granite or Stainless Steel Kitchen Sinks or Boiling Water Taps, Mixer taps, Breakfast Bar Stools and Appliances such as Kitchen Ovens, Hobs, Fridges as well as Freezers.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really pleased with Deluxe Barstools

Really pleased with Deluxe Barstools, they are of good quality and sturdy. Price was not inflated as on other sites. Customer service was excellent and delivery prompt. Definitely would purchase again from this company.

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased some stools and…

I recently purchased some stools and although encountered a problem - it was resolved satisfactorily within a short while. Items arrived exactly when expected. I would have no hesitation in recommending this company based on my own experience.

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly service.

Very friendly company to deal with. There were some problems with the bar stools that we ordered through them, but they quickly arranged for replacements and now we’re very happy with them.

November 24, 2021
Rated 1 out of 5 stars

I still haven't received my items that…

I still haven't received my items that were promised to me almost a week ago, no further communication despite being informed you'd be back in touch with a delivery date.

November 23, 2021
Enhance My Kitchen logo

Reply from Enhance My Kitchen

Thank you for sharing your feedback. We set a high standard for ourselves, and we are sorry that you feel this was not the case regarding your shopping experience with EMK
I can see that our customer care team reached out to you on two occasions post purchase using the details provided at time of purchase.
As ever our customers feedback is super important to us and helps us to make improvements should they need to be made

Rated 5 out of 5 stars

Great Bar Stools good value good service

Delighted with the 4 bar stools! Ordered 4pm delivered midday the next day. One minor problem with damage to base of one stool resolved again in 24 hours by people who seemed to care. The stools (Rovigo deluxe) are stylish well made and were good value. Richard

November 21, 2021
Rated 5 out of 5 stars

Spot-on

Excellent customer service, excellent price and excellent quality. I'd definitely recommend both this product and Enhance My Kitchen. The company in particular were really good with keeping me updated on all topics and relevant issues.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great pricing and service.

Excellent service. I would like to thank Cory for his help and support. My original item I ordered had a defect and was noticed before dispatch and was contacted. I was offered a alternative, where Cory helped make the transaction easy and smooth. 😁

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Highly recommend. Could not fault the customer service team and how quick they responded to my issue. Handled professionally and will definitely be coming back for more!

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I love this group of people.
Andrew was my agent and working with him has made my first time buying a home kitchen and a fun experience.
He truly cares about your needs and he went above and beyond to make sure I had all the information required to make the right decision in purchasing my first kitchen furniture.
I highly recommended this company.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered 6 bar stools at a very…

I ordered 6 bar stools at a very reasonable price. They were delivered within days and are absolutely perfect. Lovely stools, comfortable and they look great at my table. The service I received was fantastic, quick friendly and professional

October 14, 2021
Unprompted review
Rated 1 out of 5 stars

The worst experience I’ve had from an…

The worst experience I’ve had from an online company. The island I ordered did not arrive three times after arranging delivery dates. Then, when it did arrive only the bottom turned up which was really badly damaged. I then waited a further 3 weeks to get the top but still no sign of the replacement for the damaged bottom, it was too badly damaged to accept which the company agreed. However after several months waiting for a replacement there was still no date for replacement. I therefore agreed a date for them to take it and give me a refund. Again they didn’t turn up. my experience is that they are a disgraceful company and I can’t understand how they can trade this way. I’ve been ignored, wasted hours waiting for deliveries/pick up and still have a broken island. My advice would be don’t use this company.

October 13, 2021
Unprompted review
Enhance My Kitchen logo

Reply from Enhance My Kitchen

We appreciate your feedback, and we are sorry that your Baumhaus Kitchen Island purchase was not a pleasant one.
However, all Baumhaus products are Drop shipped and delivered by their own in-house delivery company Kinetic Logistics meaning that we do not see or have control over how Baumhaus quality check their products before dispatching them. Or how Kinetic Logistics plan their transport route. Meaning we can only pass on the relevant information in good faith from them to our customers.
Taking all the above in to account you will see we no longer sell Baumhaus products, and we have now distanced ourselves from Baumhaus for the foreseeable future until their ongoing supply chain issues have been addressed.

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