Enhance My Kitchen Reviews 125

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Don’t buy from this company, products fail, their phone number doesn’t work and they don’t reply to emails submitted on their website for support.

Rated 3 out of 5 stars

Contacting the company was useless. Constantly trying to get updates or info from the 'bod' was constantly repeating itself from previous request & hugely frustrating. Unable to chat to a human sadly... See more

Rated 1 out of 5 stars

Placed order & took money even though turned out item was out of stock. Only found out it was out of stock when I contacted them after not receiving it after 4 days, even though it states despatched... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend this company enough! From first class customer service to quick delivery, everything was perfect! I wouldn’t hesitate to use them again. I understand they’ve recently taken over the c... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Countertop Store

Written by the company

**UNDER NEW OWNERSHIP SINCE MARCH 2023** Backed by 30 years industry experience, we connect you to beautiful homeware products from Granite or Stainless Steel Kitchen Sinks or Boiling Water Taps, Mixer taps, Breakfast Bar Stools and Appliances such as Kitchen Ovens, Hobs, Fridges as well as Freezers.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ordered taps

Ordered taps, taps arrived quickly, but there was a problem with the paintwork. Oil seemed to be leaking from the paint. No matter how many times I cleaned them, the marks came back. Spoke to Holly at EMK who said she would try and get a solution by the end of the day. That was a Friday. On Monday, a new set of taps were delivered! Although maybe Holly could have let me know that the taps were on their way, it is brilliant customer services nonetheless. So, thank you, Holly! And, yes, the first set of taps had a problem but on the whole the taps are of very good quality.

June 1, 2021
Unprompted review
Rated 1 out of 5 stars

I was given assurances that the product…

I was given assurances that the product ordered would be delivered by a specified date, and then given two additional dates but the product was not delivered as promised resulting in me having to take additional days off work to be home for the delivery and cancel the plumber I had booked to fit the product. There was clearly no transparency with the dispatch and delivery timescale.

May 20, 2021
Rated 4 out of 5 stars

Reasonable delivery but not much…

Reasonable delivery but not much communication between purchase and receipt of the boiling water tap. The tap itself is fantastic... Instant boiling water no need for a kettle.... A little noisy for about 10 seconds whilst it reaches temp again

May 14, 2021
Rated 5 out of 5 stars

Fab!

Apart from some delays with the sink arriving we are extremely happy with it and the quality for the price is brilliant.

May 14, 2021
Rated 5 out of 5 stars

Great sales team

Recently ordered a dining table and chairs. The product itself was lovely quality and despite some payment issues, Holly from the sales team was most helpful.

April 26, 2021
Unprompted review
Rated 4 out of 5 stars

Kitchen tap

Ordered a tap that didn’t arrive and had three delivery dates that came and went, but I think it may have been a supplier not being upfront with them. Any way, they gave me an upgrade on the tap for the inconvenience so overall a positive experience.

April 13, 2021
Rated 3 out of 5 stars

Slow delivery!

Great product once finally received. Was given 3 different delivery dates and eventually arrived almost 3 weeks after the delivery date that was originally given.

March 31, 2021
Rated 5 out of 5 stars

Worth the wait!

i did wait a long time for my lights but Andrew at enhance my kitchen was so helpful and bent over backwards to make sure i got them. I'm delighted with them. Thankyou.

March 29, 2021
Rated 5 out of 5 stars

Excellent Service

Really good customer service especially by Holly.
There was a slight issue with one of the items I ordered. (Not their fault but manufacturers) Staff could not do enough for me to get sorted.
Well recommended

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

Really good service and Quick Delivery

Really good service and Quick Delivery. I was shopping around to get the best price on a range of sinks for my kitchen. Enhancemykitchen were the cheapest, and the sink delivery was quick. Where I engaged directly with EMK, their response was rapid and quickly supported the issue.

March 16, 2021

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