eosfitness.com Reviews 124

I went to the EOS fitness facility on 22314 FM 529 Rd, Cypress, Texas, 77433 to sign up in person on 1/6/2025. It turns out that they were not fully operational for business yet but were offering special early adopter packages.

When I returned home and reviewed the formal written agreement that was sent to me via email, it was different than what had been discussed at the facility.

I called back within an hour of receiving the agreement, but did not receive a return phone call. I made another attempt later that afternoon and the following morning. Since no one was returning my phone calls, I went back to the facility on 1/7/2025 in person and spoke with the general manager (Donald Kitchen).

He agreed to my request to cancel my membership agreement. However, he could not figure out how to use the new facility software to complete the cancellation. After an hour of attempting to do this including getting his Regional Vice President on the phone, the conclusion was that since the facility was not yet operational, the database was not allowing cancellations.

Donald asked that I contact them in the future once the facility was operational in February or March. I requested that he send an email confirming his agreement to the cancellation of my membership, which he did.

However, three months later, they started charging my bank account AND my credit card.

LIEING SALES REPS!! Take your money else where!!!
We signed up for a $1 30 day trial. Even confirmed with the rep when our first payment would be. They charged us 14 days later, more than they said! Filthy liars! And when I called to confront them, they COULD NOT CARE LESS! Manager wouldn't even take the call.

In the middle of getting scammed by EOS Fitness Debt Collectors. I requested cancellation and denied to
try to take me for a scam. I called the Better Business Bureau and told these debt collector scumbags are
rated an F, the lowest rating. Have nothing to do
with these crooks! How do they sleep at night knowing
they are just trying to scam people. Unbelievable.

Great place to workout.
Clean and friendly

The gym is nice they have lots of Options to get your workout on. But they are teaching their employees to be deceptive. I spoke with Miss Dejanee B and she said I had to pay $150 member fee and an annual fee of $60. I said I would think about it and then she claimed to give me 50% off the membership fee. Well not exactly 50% but I got home and look on their website and I it was already marked 50% off. I called her and she claimed not to know that information. I stated to her had I paid the $150 she would have taken it knowing what it was online. In every aspect these companies are constantly taking our money. BAD BUSINESS!!

I signed up for an upgrade when the gym opened in December 2024 at the Lindsay and University location. I was never given an accessed to the upgrade services and I notify them that I'm cancelling my upgrade since I was never given accessed to it. The manager said that I'll get a refund but instead of getting a refund, EOS continue to charge me for the undelivered services.

I agree with Max. I signed up for personal training. The 1st 2 months were as described, then I was assigned a new trainer. The new trainer did not provide a training plan via Trainerize. Then he missed a session without notice just before he quit. My 3rd trainer failed to show up for the next 2 sessions, yet the club will not refund the charges. After 4 months, I cancelled the sessions, honored the 30-day cancellation policy. I cancelled on 1/24/25. I also disputed the charges for when the trainers missed the appointments. The club is now trying to send the matter to collections.

This company has completely failed to uphold their side of their personal trainer contract. I was told that I would receive assistance from QUALIFIED individuals. Not teenagers. My trainer ghosted me for THREE weeks and failed to make training plans, diet plans and I never recieved training and services that I had paid for. I have been trying to cancel this contract for months now but the company refuses to cooperate or maintain communication with me. I even went as far as cancelling my credit card to stop them from charging me for services that I NEVER received. And yet somehow, I am still being charged by them every month. Do NOT go to this gym. I am honestly shocked at the how sketchy this company is and I would never recommend them. With the amount of similar experiences that others have dealt with, I am surprised that a class action lawsuit is not being brought against this company.

I wrote a letter to EoS management in reference to a broken piece of equipment that has been this way for more than 4 months. It also happens to greatly affect a wounded veteran who is paralyzed and bound to a wheelchair. The following is what I sent them:

"February 14, 2025

I have been a member of EOS for several years. The facility that I frequent is located on the corner of 59th Avenue and the 101 Highway in Glendale, Arizona. Although my overall experience has been positive, there is a major issue I feel the need to address.
A close friend of mine, RJ, who is a Combat Veteran, works out at this same facility. Unfortunately, he is paralyzed from the waist down and confined to a wheelchair. As you can imagine, this brings many limitations to his workouts, but he works hard and gives it his all. However, there has been an unnecessary additional challenge he now deals with. There was only one piece of equipment he could use for his chest, the Pec Deck that has now been broken for around four months. This was the only chest machine that would accommodate his wheelchair.
Although this is not a direct violation of the Americans with Disabilities Act, it is insensitive and unnecessary on the part of EOS. I am confident that EOS wishes to make all its members experience positive. However, a piece of equipment being broken for four months is unacceptable and inexcusable, especially when it has such a devastating effect on a young man who is permanently bound to a wheelchair. I know EOS can do better.
I am requesting that you expedite the replacement of the Pec Deck in question. I see no logical reason for any further delay. Four months has already been far too long. I am certain that EOS believes 100% effort should be made to accommodate our Disabled Veterans in every way possible, as they have sacrificed so much for us.
I am confident that EOS wishes to show our Disabled Combat Veterans how proud and respectful we are of them. As such, replace the Pec Deck within the next week. I greatly appreciate your undivided attention and effort with finally resolving this issue. I look forward to your prompt response."

Many members have complained about this same issue. As with them, EoS has chosen to ignore my correspondence. How sad that their lack of action speaks very loudly as to how little they seem to care about our wounded veterans. In my opinion, they are displaying a serious lack of empathy, morals and caring, to say the least. EoS, it is far past time that you replace this piece of equipment.

This company makes it well nigh impossible to cancel memberships. Despite canceling my membership in November, I was charged for two additional months, an annual charge and a service charge. I have lodged a complaint with the FTC against this company.

Nice installations but the worst system to get you paid for everything, if you want to cancel the membership will take 20 steps and 40 days they will take your money stay away
!!!

This is a review of the location on Raintree/Scottsdale. I find that the cleanliness of the gym has a lot to be desire. we need a sign letting people know the use of the machines first come first serve. Users should not be allowed to put their phones or towels on the equipment as they are using another machine. There is no VIP or reserve of machines f you are not using. This creates an atmosphere of disappointment and conformation. This will be simplified by adding a sign.

I had signed up in June 2024. I signed up for personal training services with my membership. A week prior my signing up. I was talked into upgrading my personal training services not knowing I was paying $43 every two weeks and another $60 every two weeks. . I asked Johnny he was my initial point of contact when I joined, who no longer works for them after a few weeks, told me it was just $60 every two weeks. The $43 was dropped. First day of assessment with a trainer, injured my knee. i was in a terrible pain. Had to freeze my account and my husband had passed away in July. Long story short, I unfreeze my account, had 5 or 6 sessions, still in pain. Went to my orthopedic told me I had meniscus tears and bad arthritis on my knees. No longer can work out says my physical therapist. I have 1 payment left to my 6 months obligations because they were continuing to take payments from me, I asked to apply my 5 payments if $60 to my obligations, the manager Jose said he doesn’t know what Johnny, the one that no longer works there, signed me up for? I just want them to stop my membership immediately, and they can’t seem to help me. Numerous emails and no response. So disappointed I signed up here in the first place. They want their commissions on this personal training services that it feels like they are cramming it down our throats. They don’t care about the customer needs and they misrepresenting the contracts as long as you signed.

They will tell you anything to sell you their personal training program and once you sign on, it's difficult to get a training session and they will cancel with no notice. They will also never let you cancel before the end of the contract even when you complain many times about the lack of customer satisfaction. Their management are not very helpful and actually very malicious.

This gym offers a wide variety of equipment and has knowledgeable representatives available to assist. We would like to express our sincere appreciation for Jade, who was exceptionally professional and helpful. She guided us through the sign-in process with a warm smile and a friendly "good morning," creating a welcoming atmosphere that made us feel confident we had chosen the right facility.

When I was on holiday in Orlando. I joined the gym on a seven day pass. I explained I was there for one week and would be returning to the UK. I signed the forms as they said they had to take an initial payment. I did not expect that payments would continue after I had left. I recognise the sales technique things were And in fact I have signed however I cannot go to the gym as the country therefore I would expect this to be cancelled immediately.

A very long story, short- I had to fight with EOS and their billing company for months to cancel my membership and to pay off their personal training. I would not recommend this gym to anyone, even though their price is good. Their billing company and the gym themself are awful, it’s been months (literally since around September 2024) and my ONE issue with them is still not resolved.

A tile has been missing, over a toilet in the women's restroom for over a month. I have ask that the tile be replaced four to five time -- I have even suggested that if they provided me with a ladder, I could move the tile and insulation into its correct position.

Additionally, in the handicapped restroom door the hanger is missing. A cheap replacement was put up - but only lasted a week.

The gym of spending a fortune reconfiguring various rooms yet they are neglecting some serious issues that would not take much money to fix.

I was hoping to post pictures of same -- but I guess that isn't possible on this site.

Avoid this gym (scam) at all costs. We recently spent an extended stay in Las Vegas and joined so we could maintain our workout routine. At the time of joining, we asked about how to cancel. We were clear that we were only looking for a limited-time membership. There are no EOS Fitness locations where we live (thank goodness). We were assured we could simply cancel. The option we were given was to send a certified letter with our request to cancel (Really? Can they make it as difficult as possible?). Still, we complied. After our stay in Vegas was done, we sent the certified letter as instructed. The letter was returned as undeliverable. We sent a second letter using the address found on the FAQs of their website. Still, we continue to be charged. We'll filed disputes with our card and also with the Better Business Bureau. Avoid these scammers at all costs.

The gym itself is "okay." Edges out Planet Fitness simply because they don't have stupid rules about where you can have your gym bag and how much sound you can emit while lifting something heavy (what are we, five?)
However, I was drawn to leave this review because what they bill as an "extra" that I'm actually paying extra for, a monthly body scan, is in reality their excuse to hold you hostage while they try to sell you on their "personal training." Their sessions are very overpriced compared to other gyms (Mountainside has 15 sessions for $375; EOS wants $300/month for one session per week (=4 sessions)). I was just reading some of the other negative reviews, and it sounds like everything I was told verbally (while being held hostage for almost 2 hours just trying to get my "free" body scan) are issues that others have found not to be factual. So yes, they do apparently lie. I did NOT sign up for the PT and now certainly won't be after reading so many other nightmare experiences. Just be VERY aware and do your homework before agreeing to sign up for any personal training, and remember that BY LAW you are ENTITLED to a written copy of the contract. I've seen that in recent years gyms love to have you sign on a screen so you can't read before signing. Don't do it! EOS, I bill at $395/hr, so stealing 2 hours of my time is NOT a FREE body scan! If this harassment continues every time I request the monthly scan to which my contact states I'm entitled, I'll be filing a formal complaint.