EQ Bank Reverse MortgagesReviews 

147
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, especially when dealing with complex financial products like reverse mortgages. Many people highlight the excellent customer service, noting that representatives are patient, understanding, and make the entire process feel easy and stress-free. Reviewers also appreciate the prompt response times to emails and phone calls, ensuring a smooth and efficient experience from start to finish. However, some customers also noted occasional issues, such as an initial advisor who seemed disengaged or the process taking longer than expected. A few other people also felt that the company insisted on hiring a second lawyer, which was an unexpected requirement.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with the service, finding the entire process efficient and generally... See more

Response time

Customers had positive experiences with response times, with many appreciating that calls were returned... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting excellent support. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We initially had a rough start with an advisor who didn't seem to care much. However, we then transferred to Stephanie, and she really helped us immensely throughout the process. There were many uphil... See more

Company replied

Rated 5 out of 5 stars

A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time &... See more

Rated 5 out of 5 stars

I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only t... See more

Rated 5 out of 5 stars

She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her as... See more

Company replied


Company details

  1. Financial Institution
  2. Bank
  3. Mortgage Lender

About EQ Bank Reverse Mortgages

Written by the company

Enjoy your hard-earned home equity in retirement, without having to sell or make monthly payments. Access your home equity in tax-free cash and stay in the home you love. Plus, we’ll beat any posted rates for comparable reverse mortgages.* Is your traditional mortgage weighing you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you. Call us today to chat with one of our reverse mortgage specialists.

We’ll beat any posted rates for comparable reverse mortgages.*

Access your home equity in tax-free cash. Stay in the home you love with no monthly payments to worry about.

Is your traditional mortgage weighting you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you.

Call us today to chat with one of our reverse mortgage specialists.

1-866-644-0802

Curious to see how much you are eligible for?
It only takes a minute to fine out

Calculate now


Looking for details about Equitable Bank's reverse mortgage solutions?

Learn more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(147)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My First and NOT my last

My First and NOT my last

What an amazing experience it was to deal with Team EQB. It all started with me by calling Shan the Reverse Mortgage Manager, not only did he explain to me about the product, he took the time to make me understand as to how it works and how I can market it and how to handle obstacles.

Once I got the deal in the underwrite Bijal called me and got the deal going and after that Olivia got involved with the docs and the rest is history. Not only do you have an extremely happy broker, you have a very happy client at the other end as well.

Once again, thank you Shan for making me understand as to how a Reverse mortgage works and thank you Team EQB for an awesome experience, this is my first deal with you, and it will not be my last.

Team EQB, you rock!

April 6, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Nishan, thank you for the amazing review! We’re thrilled there was someone there for you at every step, making the process as easy and enjoyable as possible! We look forward to continuing to work with you!

Rated 5 out of 5 stars

Amazing Service

Dan Dilio and the Equitable Reverse Mortgage team represents among the highest levels of customer service I have experienced.
Great service, efficient communication and a really easy way to get a mortgage with lots of help and support to get the right deal. Information was accurate, responses to queries were turned around very fast. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

April 4, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Kris, we’re glad Dan and the rest of our team made the whole reverse mortgage process as easy and informative as possible! Thank you for the great review!

Rated 5 out of 5 stars

They really took the time to explain to…

They really took the time to explain to me the process of a reverse mortgage in order for my client to make the best possible decision. They were quick and extremely easy to work with. Highly recommend

March 1, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Carlo, we’re so glad we could make working together as easy and effective as possible for both you and your client.

Rated 5 out of 5 stars

This is our first reverse mortgage at…

This is our first reverse mortgage at EQ Bank, overall the experience is great, and the BDM Allan McNeil is super helpful, he is very patient and efficient, giving hand whenever needed, he basically guides us from the very first step to the end. The rate is competitive, no hidden fees, and my client is satisfied. We look forward to working on the next deal.

March 16, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Coco, thanks for the great review! We’ll be sure to pass along the high praise to Allan and look forward to working with you again soon!

Rated 5 out of 5 stars

Dan est formidable

Dan est formidable! belle accompagnement tout le long du financement!

August 7, 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Bonjour Tanya. Nous sommes heureux d’apprendre que vous avez aimé votre expérience avec Dan! Merci pour vos commentaires!

Rated 5 out of 5 stars

I had a great experience with Dan and EQ

I had a great experience with Dan and EQ bank in terms of service and finding the best solution and interest rate, I have worked with Dan in the past at CHIP and I followed him at EQ. Dan is a great BDM that does his best to help brokers to close their deals in a minimum time. My clients are very happy and satisfied of the EQ products and services.

October 13, 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Yasmin, thanks so much for the great review! We’re glad to hear your clients are satisfied with Equitable Bank’s products and services!

Rated 5 out of 5 stars

EQ bank and Dan Dilio are amazing!

EQ bank reverse mortgage with Dan Dilio is an amazing team. I've known Dan for several years and he is a stand-up guy and great BDM! Dan is always super responsive, knowledgable, solution-oriented and always goes the extra mile for the client and the broker!! Always a great experience dealing with Dan Dilio!!

February 24, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Daniele, thank you for the great review! We can’t wait to work together again soon!

Rated 5 out of 5 stars

It was a great experience for both me…

It was a great experience for both me and my customer to have work with Dan. He was very helpful and always find solution.

February 1, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Yuen, we’re glad to hear you had a great experience with Dan! Thanks for the great review!

Rated 5 out of 5 stars

Dan has always been extremely helpful…

Dan has always been extremely helpful and responsive to every inquiry and file we work on together. His product knowledge and professionalism is the industry standard. We always look forward to working with him!

January 24, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Zvi, we’re thrilled to hear how highly you speak of Dan and can’t wait to work with you again soon!

Rated 5 out of 5 stars

I have worked with Dan for many years

I have worked with Dan for many years. Dan is such a great resource for information and tools. He is highly responsive and always makes time for your needs.

February 24, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Kumar, we’re so glad to hear how happy you are with Dan and Equitable! Thanks so much for the great review!

Rated 5 out of 5 stars

Equitable bank team always pulls…

Equitable bank team always pulls through with my file . Especially the reverse mortgage that i had worked with Dan Dilio . Thanks again Dan. Always a pleasure

November 24, 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Murielle, so glad to hear how pleased you are with Dan and the rest of the team here at Equitable!

Rated 5 out of 5 stars

Equitable comes through once again!

Equitable comes through once again!

Great job once again by the Equitable team. Dan you are awesome. Always a pleasure working with you. Thanks for always being on the ball!

January 11, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Thanks for the great review Sid! We always strive to be on the ball and look forward to working with you again!

Rated 5 out of 5 stars

Dan and the EB reverse mortgage team…

Dan and the EB reverse mortgage team are incredibly helpful and responsive. They made the application process painless.
Thanks all.

February 14, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Michael, we're delighted to hear Dan helped make the application process easy! Thanks for the review!

Rated 5 out of 5 stars

THANK YOU Allan McNeil & the EQB Team!!!

Just wanted to thank Allan McNeil and his EQB team for their ongoing assistance & support offered to Mortgage Agents like me. Allan is always quick to respond to my reverse mortgage inquiries and provides valuable marketing tools and educational materials to ensure my success in selling EQB's very competitive reverse mortgage product. Looking forward to working with Allan and the rest of the EQB Team in 2023!!!!

February 10, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Dom, thanks for the great review! We look forward to working with you throughout this year and beyond!

Rated 5 out of 5 stars

Allen McNeil, Regional Manager Reverse Mortgages Ontario West

I would like to praise Allen McNeil who is extremely knowledgeable in the product and assisted me on how to structure my deal and get to an amazing solution for my clients.

February 2, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Anton, we appreciate the great review! We'll be sure to pass along your comments to Allan and look forward to working with you further!

Rated 5 out of 5 stars

Very Impressed with the level of Service

I have had a great experience on both of the deals I've funded with Equitable Reverse in the last couple months. Our clients were on fixed incomes and were able to get approved for an amount that was just what they needed. My clients loved the flexibility in ways they can receive funds as well as prepayment privileges. Allan is always great to work with and picks up the phone right away or calls me back shortly after. He is very knowledgeable and is always focusing on trying to make the deal work and thinking of ways to make it happen! Very impressed with the level of service.

February 1, 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Shareena, we're so happy our solutions were a good fit for your clients! We look forward to continuing to work with you. Thanks for the great review!

Rated 5 out of 5 stars

Just wanted to share a great experience…

Just wanted to share a great experience I had with Allen McNeil. Allen provided some practical and common sense input into a Reverse Mortgage deal in the works. He is a terrific source of knowledge, always willing to share his experiences / insight and is very personable. EQB have an asset in Allen. A "go-to-guy" for Rev Mtgs - top shelf in my books!

December 27, 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Bob, thank you for the review! We're so glad that Allan was able to provide you with the reverse mortgage knowledge and insights needed! We look forward to working with you again soon!

Rated 5 out of 5 stars

The Super Women…

My experience was not just great but exceptional. Patricia and Alisha are two ladies who I really enjoyed working with, I found that they were pleasant, extremely knowledgable, great personalities, and made the whole process seamless. They responded to my emails in a timely manner and are very detailed oriented, because of this I was able to obtain the right documentation and on time. It is people who make a company great and they certainly do their part, their focus is the client and that is what should matter being client centric. They have certainly left a positive impression on me and I look forward to working with both of them in the future.

December 8, 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Cordia, we're ecstatic that you had such a wonderful experience! We strive to have a customer centric team and we're happy that Patricia and Alisha provided you excellent service. Look forward to working with you again soon!

Rated 4 out of 5 stars

Compared EQ for My Situation/Needs

Compared EQ with another leading Reverse Mortgage provider. Very little difference overall but EQ had an edge in a few areas which I liked.
I have been a Mortgage broker in the past so knew a little more than some others might in my research in terms of meeting my needs.

September 7, 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Garry, thank you for selecting Equitable Bank for your reverse mortgage! We appreciate the review!

Rated 5 out of 5 stars

everything went well

August 15, 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Dayle, we're happy to hear that everything went well! Thanks for the review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look