EQ Bank Reverse Mortgages Reviews 

153
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and pleasant demeanor, making complex processes manageable. People frequently highlight the excellent customer service, noting prompt responses and clear guidance. Consumers appreciate the smooth user experience and efficient handling of their needs. This positive sentiment extends to the overall service, with many people feeling respected and well-informed throughout their journey. The staff's knowledge and dedication are consistently highlighted, ensuring a comfortable and stress-free experience. Reviewers frequently describe the process as easy, professional, and well-managed from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of the process and solid... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall process pleasant and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating the promptness in... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time &... See more

Rated 5 out of 5 stars

I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only t... See more

Rated 5 out of 5 stars

From beginning to end my CES Stephanie Caero was very helpful, patient and professional, always answering all my questions promptly and thoroughly. She made what could have been a difficult time easy... See more

Rated 5 out of 5 stars

She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her as... See more

Company replied


Company details

  1. Financial Institution
  2. Bank
  3. Mortgage Lender

About EQ Bank Reverse Mortgages

Written by the company

Enjoy your hard-earned home equity in retirement, without having to sell or make monthly payments. Access your home equity in tax-free cash and stay in the home you love. Plus, we’ll beat any posted rates for comparable reverse mortgages.* Is your traditional mortgage weighing you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you. Call us today to chat with one of our reverse mortgage specialists.

We’ll beat any posted rates for comparable reverse mortgages.*

Access your home equity in tax-free cash. Stay in the home you love with no monthly payments to worry about.

Is your traditional mortgage weighting you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you.

Call us today to chat with one of our reverse mortgage specialists.

1-866-644-0802

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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4.5

All reviews

(153)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a pleasure dealing with Agnes…

It was a pleasure dealing with Agnes Letkeman at the Equitable Bank. Agnes responded quickly and thoroughly to all of our questions and provided the information that we needed when we were unsure of something. I wouldn’t hesitate to call her if I needed any further clarification or questions.
Thanks Agnes for all of your help!

Barbara S.

March 29, 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Barbara, thanks for taking the time to share your experience with us! We’re super happy to hear that Agnes was able to support you every step of the way – we’ll be sure to share your kind words with her. Thank you for all the positive feedback!

Rated 4 out of 5 stars

Everything went smoothly with little…

Everything went smoothly with little difficulty and no surprises

March 17, 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Joseph, thank you for taking the time to leave us a review! We appreciate the positive feedback and are happy to hear that the entire process went smoothly for you.

Rated 5 out of 5 stars

The agent answered all of my questions

The agent answered all of my questions, put me at ease to take a reverse mortgage I'm very satisfied with all the procedures I recommend Equitable Bank.

March 16, 2022
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Reply from EQ Bank Reverse Mortgages

Hi Ronald, thank you for taking the time to post a review. We’re glad that our team was informative and made you feel at ease about your decision!

Rated 3 out of 5 stars

lots of red tape

lots of red tape, and duplicating of paper work, some requirements didn't make sense.

March 16, 2022
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Reply from EQ Bank Reverse Mortgages

Hi Jerald, thank you for the feedback. We’re continually working to improve and simplify our reverse mortgage closing process and are sorry yours wasn’t as smooth as it could be. We’ve passed these comments to the right team as we look to address these concerns for future closings.

Rated 3 out of 5 stars

ln June I am going to be 91 years old

ln June I am going to be 91 years old. I clicked on line, about reverse mortgages, and someone call me in a few days from Toronto.
When my son talked to his mtge broker , and was told they could do the same from their office in Burlington
As my husband and I bought our lot in 1950, built our house with cash, never got a mortgage for it
I decided to go for a reverse mortgage I am not in need of the money personally but with real estate values so high decided to place a reverse mortgage on my property, for inheritance purpose.
It was like swimming in mud for me with several hick=ups along the way. The interest fees on the large amount are quite shocking to me. Its like the mortgage Co. is sitting across from me with a gun on their lap. BUT it is not loaded

Sincerely June Bennett

March 16, 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi June, thank you for taking the time to share your experience with us. We’re sorry to hear that there were hiccups during the process. We take pride in consistently offering the lowest reverse mortgage rates in Canada. We offer tools on our website for both mortgage brokers and clients, which provide detailed financial illustrations that help give a better understanding of how our product works. If we can help you access these or answer any questions, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Everything was very clear

Everything was very clear, and well explained. The financial projections showing the implications in different scenarios were clear. It was adaptable to our situation.

March 16, 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Neil, we’re so happy to hear about your recent experience with Equitable Bank. We appreciate you taking the time to leave a review!

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