I consider Amy to be my ‘health & beauty buddy’ because she is so knowledgable, skilful, enthusiastic, honest and we have fun! I am now ‘hair free’ in all the right places so no need to wax/shave anym... See more
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See what reviewers are saying
This clinic is full of smiling, pleasant and helpful staff, who manage to convey an atmosphere of calmness but seriousness. I have always had wonderful treatments here and I love coming back for more... See more
Company replied
I am very disappointed with my experience at ERA Clinic. I invested a significant amount of money based on the clinic's recommendations, but the results fell well below my expectations. When I... See more
Company replied
I don't recommend this clinic as they have done a laser hair removal session, and the "nurse" responsible didn't know that the laser shouldn't over tatoos. It caused me bruises and a lot of pain.
Company details
Written by the company
Oxfordshire based skin & laser clinic offering the latest non-surgical cosmetic face and body treatments to rejuvenate and improve your confidence. All our treatments are clinically proven and offer exceptional results. Treatment packages, monthly payment plans available. Be the best version of you!
Contact info
98a High St, OX9 3EH, Thame, United Kingdom
- 01844 698441
- info@eraclinics.co.uk
- eraclinics.co.uk
3.6
Average
139 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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A great experience
A great, professional clinic with well trained and very helpful staff. I have had a series of laser hair removal treatments and am very pleased with the results.
July 19, 2023
Reply from Era Skin & Laser Clinic
Thank you for this amazing review. We are so happy to hear you are pleased with the results of your laser.
skin scan as having…
I went along for a skin scan as having skin issues and Martha was so thorough and went through the results very clearly and recommended me some skin products, there was no hard sell and I did buy the products as have been very happy with the results, I am going back for a follow up skin scan in 6 weeks. I am attending a valentines special tomorrow for a treatment
January 24, 2024
Reply from Era Skin & Laser Clinic
We were so thrilled to receive this review Lorraine. Skin is at heart of everything we do here and it's great to know that you have seen results already. Thank you for taking the time to let us know and we look forward to seeing you at our event tomorrow!
Professional staff and a wide range of treatments
Very professional clinic with a vast array of treatments. The girls are all lovely and very knowledgeable. I love the Hydrafacials so I took advantage of one of the many packages available which are good value.
February 5, 2024
Reply from Era Skin & Laser Clinic
Thank you for your lovely review. We are really glad you enjoy your HydraFacial's and can't wait to see you for your next one.
I chose Era because of its established…
I chose Era because of its established reputation in my small town. And was delighted both with the high quality premises as well as the quality of attention and treatment I received. It certainly lived up to its excellent reputation.
December 20, 2023
Reply from Era Skin & Laser Clinic
Thank you for this amazing review. We really appreciate you are delighted with our premises and the quality of attention. We look forward to seeing you again soon.
I always have amazing treatments at Era…
I always have amazing treatments at Era Skin & Laser Clinic. My skin always feels fantastic after.I find the advice given is really good and tailored to suit my skin.
February 7, 2024
Reply from Era Skin & Laser Clinic
Thank you for this lovely review. We are so happy that your skin always feels fantastic and that you find our advice is good. We look forward to seeing you again soon.
A calm pleasant experience
This clinic is full of smiling, pleasant and helpful staff, who manage to convey an atmosphere of calmness but seriousness. I have always had wonderful treatments here and I love coming back for more!
I have my nails done here regularly by Sue Page and I’m sure she provides a fortnightly dose of therapy as well!! Always willing to listen and chat whilst producing gorgeous nails for me.
February 1, 2024
Reply from Era Skin & Laser Clinic
We are happy you find us helpful and that you enjoy your time with Sue. Thank you for this lovely review.
It’s always a pleasure to visit here…
It’s always a pleasure to visit here very knowledgeable staff and very experienced.
December 14, 2023
Reply from Era Skin & Laser Clinic
Thank you so much for your lovely review. We look forward to seeing you again soon.
Scar treatment
I had a scar treatment and I'm very happy with it, the results are even better!
Thank you Jenny for your patience and professionalism.
February 1, 2024
Reply from Era Skin & Laser Clinic
We are glad you are happy with your treatment and that you have seen good results. Thank you for this lovely review.
Absolutely amazing
January 15, 2024
Reply from Era Skin & Laser Clinic
Thank you for taking the time to write us a positive review. We look forward to seeing you at your next appointment.
A wonderful clinic with caring and friendly staff
A wonderful clinic with caring and friendly staff. I had laser hair removal treatment here that was fantastic. Would highly recommend their services.
December 13, 2023
Reply from Era Skin & Laser Clinic
We appreciate this lovely review and are extremely happy to hear your treatments were fantastic.
Reply from Era Skin & Laser Clinic
Thank you for taking the time to write us this lovely review. We are extremely pleased you were happy with our service.
Hand gel nail polish started chipping…
Hand gel nail polish started chipping the following day. Also saw that the polish or blending of the topcoat was lighter coverage in places. I went straight back to the shop the next day it was open, to be told that I should be wearing gloves and that It was normal to chip if I didn’t, although I was told that it was a top-quality nail polish, and to me, this didn’t all make sense. I was asked if I’d had this type of nail polish before. I was asked many different questions. I was told that a photo would need to be taken. I was given an appointment two days later, leaving me to wear this chipped polish because I was told there was nobody available to take the polish off. When I arrived back home, the person who I talked to at reception told me that I could come back in and she would take the polish off.
Obviously , I’ll be looking for a more professional and quality service in the future.
January 27, 2024
Reply from Era Skin & Laser Clinic
Thank you for sharing your feedback with us.
We are genuinely sorry to hear that your recent experience did not meet the same standards as your previous Pedicure in December or your complimentary Skin Consultation in January.
We use the professional Gel Bottle polish range here, which is a high quality brand, so we completely shared your concerns about this chipping.
To clarify on your point about gloves; the member of staff you spoke with on your return is a highly experienced beauty therapist who recommended you to use washing up gloves if immersing your hands in water as not doing so can affect the longevity of nail polish. We are sorry if this caused some confusion.
Our main business is in providing the latest non-invasive face and body rejuvenation treatments, alongside traditional beauty treatments; we are not a walk in nail shop. For that reason we were not able to offer to remove the polish immediately as you requested, as we simply had no team members free at that time.
Customer satisfaction is our top priority, which is why we offered you an appointment to soak off the polish as soon as one became available and refunded you in full without question.
You were also offered the opportunity to speak to our Clinic Manager to discuss your concerns, which you declined, so we were surprised to receive this review. However, as stated previously, your satisfaction is our top priority, so if there's anything more we can do to address your concerns, please feel free to reach out to us directly at info@eraclinics.co.uk or call us on 01844 698441.
Brilliant service always ready to help…
Brilliant service always ready to help in any way they can.
January 31, 2024
Reply from Era Skin & Laser Clinic
We are so happy that you find us helpful and thank you so much for taking the time to write us a lovely review.
Always welcoming and professional
Always welcoming and professional - a thoroughly good experience every time
December 8, 2023
Reply from Era Skin & Laser Clinic
Thank you for a wonderful review. We are thrilled that you always have a good experience when you visit us. See you soon.
A wonderful visit
Very lovely therapist who made me feel extremely comfortable. My skin feels amazing and I will be back
February 3, 2024
Reply from Era Skin & Laser Clinic
We are so pleased your skin felt amazing after your treatment. Thank you for taking the time to write a review and we will see you back in clinic soon.
Very friendly and knowledgable staff
Very friendly and knowledgable staff, very relaxing treatment.
December 5, 2023
Reply from Era Skin & Laser Clinic
Thank you so much for taking the time to write a review for us. So pleased you had a relaxing treatment and hope to see you again soon.
Excellent service
January 31, 2024
Reply from Era Skin & Laser Clinic
Thank you so much. We are thrilled that you were so happy with our service.
Best Service
The staff is very kind and friendly
The service was amazing
Everything was explained to the T and i did see positive results from my fat freezing treatment.
Would Recommend Era they are the best.
September 11, 2023
Reply from Era Skin & Laser Clinic
We are so happy that you had positive results from your fat freezing and that you were happy with our service. Thank you so much for taking the time to post a review for us. We hope to see you soon .
By far the best clinic around!
I have been coming to Era for a while. I cannot rate it highly enough. Emma has made it such a welcoming place with a skilled team of professionals. I always feel in great hands. It’s such a wonderful experience. Paige has been absolutely fantastic with my recent laser hair removal and I am beginning to see incredible results. I was treated to have invisapeel yesterday & wow my skin looks and feels so radiant today :) Olivia was brilliant and explained everything during the treatment. It’s such a lovely, friendly and professional atmosphere and I always come away feeling a million dollars. Thank you all at Era!
October 19, 2023
Unprompted review
Reply from Era Skin & Laser Clinic
Thank you so much for your lovely review. We are so thrilled that you thought Olivia was brilliant and explained how everything worked and also that you have had great results with Paige. We so appreciate reviews like this so thank you again.
Layla is an excellent therapist
Layla is an excellent therapist, I can’t recommend her enough
August 10, 2023
Unprompted review
Reply from Era Skin & Laser Clinic
Thank you for your review Alexandra, we look forward to seeing you and your glowing skin back in clinic soon!
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