Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... See more
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It would be very great if we could pay the order by bank transfer from our university instead of by credit card, which in ocassions it is very difficult to carry out. Thanks
Company replied
This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... See more
Company replied
It was really nice, overall. Good to see that you are so involved in process research. In some presentations I would push more for explaining the physics and mechanics of a technique instead of the ad... See more
Company replied
Company details
- Scientific Equipment Supplier
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Laboratory Equipment Supplier
Written by the company
Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.
Oxford Instruments eStore
Written by the company
- A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
- Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!
High quality products, fast delivery!
Same day dispatch!
Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)
Contact info
Halifax Road,Cressex Business Park, , HP12 3SE , High Wycombe , United Kingdom
- +44203 514 9208
- ecommerceteam@estore.oxinst.com
- estore.oxinst.com
4.4
Excellent
134 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Fast delivery for a broken cable
Fast delivery for a broken cable, a bit expensive but not time to repair it in the lab.
January 23, 2024
Reply from Oxford Instruments eStore
Thank you for leaving a good review!
Good communication and quick repsonse!
January 15, 2024
Reply from Oxford Instruments eStore
Thank you for leaving us a good review!
Helpful support
Customer Service was friendly and responded very quickly to questions.
January 18, 2024
Reply from Oxford Instruments eStore
Thank you for leaving a good review!
Problems activating the software
I finally managed to use the software after two weeks trying to solve the issue. Many thanks to the techniciatian :)
December 20, 2023
Reply from Oxford Instruments eStore
Hi Elisa, I am sorry you were having trouble with activating your software. You need to download the licence from the link available on the AztecFlex student page. If you are still having trouble please email ecommercteam@estore.oxinst.com and someone will be able to help
The reply was quick and kind.
December 4, 2023
Reply from Oxford Instruments eStore
Thank you for leaving a good review!
Easy ordering on be half of institutions
Ordering from the website was robust and clean. The E-commerce team members were also very open and helpful in instructing the procedure. I asked for a quote before ordering, and I gave it to the University to order the product. There were some issues for my University to proceed through the webpage. However, the E-commerce team accepted my profile on Behalf of the University and I could quickly order the products with an invoice for the University
November 24, 2023
Reply from Oxford Instruments eStore
Thanks for leaving us a good review!
It was the first time I bought AFM…
It was the first time I bought AFM probes through your website and I found it quite complicated, especially in the case of 30 days payment. However, the ecommerce team in particular Andrea was very helpful and the process was very quick
October 17, 2023
Reply from Oxford Instruments eStore
Hi Thanks for leaving us a review hopefully now your account is set up for future purchases!
address on package insufficient
payment against invoice was not possible in the beginning, but was made possible. Email contact for this was very good and fast.
Address information on the package was incomplete and it just luckily reached it's destination, because the postwoman knew my name. The building and room number that I had given was just added on the delivery note inside the package and missing in the visible address outside.
October 6, 2023
Generally good
Generally good. Would be helpful to have clear path to obtaining a PO
September 12, 2023
fast delivery
August 31, 2023
Very good
Very good, response was fast and reactive the license was very easy and fast too.
July 10, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Excellent support
July 5, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Reply from Oxford Instruments eStore
Thank you for leaving us a great review
license email received after purchase
license email received after purchase. activation very smooth
May 31, 2023
Incorrect Consignee details
I was not aware that the items would be shipped from outside the UK. Consequently the wrong consignee VAT number/ EORI have been entered by the shipper on the shipping documents. This makes a huge problem for invoicing.
May 15, 2023
Reply from Oxford Instruments eStore
While some of our offices are UK based, our ecommerce warehouse for Europe is based in The Netherlands. Sorry for any inconvenience this may have caused with your EORI / VAT number, however this does not affect the service you received, your items were shipped immediately and were recieved within 3 working days.
Ordering goods from Italy is…
Ordering goods from Italy is complicated due to the complicated and sometimes absurd rules. However, I was lucky to be assisted so efficiently so that the order was done effortly and very quickly.
May 8, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Since purchasing
Since purchasing, I have been impressed with the fast shipping and free shipping cost.
May 4, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
Shortest time from ordering to delivery
Shortest time from ordering online to delivery I have ever experienced. Not sure how they did it, but it was quick from start to finish.
April 14, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
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