Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... See more
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It would be very great if we could pay the order by bank transfer from our university instead of by credit card, which in ocassions it is very difficult to carry out. Thanks
Company replied
This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... See more
Company replied
It was really nice, overall. Good to see that you are so involved in process research. In some presentations I would push more for explaining the physics and mechanics of a technique instead of the ad... See more
Company replied
Company details
- Scientific Equipment Supplier
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Laboratory Equipment Supplier
Written by the company
Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.
Oxford Instruments eStore
Written by the company
- A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
- Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!
High quality products, fast delivery!
Same day dispatch!
Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)
Contact info
Halifax Road,Cressex Business Park, , HP12 3SE , High Wycombe , United Kingdom
- +44203 514 9208
- ecommerceteam@estore.oxinst.com
- estore.oxinst.com
4.4
Excellent
134 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
True overnight delivery!
April 2, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Very great and prompt support
Very great and prompt support. I had an issue with the software license not being received after purchase. The problem has been solved easily and quickly thanks to the reactivity and help of the teams.
March 23, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
simple and friendly
March 19, 2023
Reply from Oxford Instruments eStore
Thanks for leaving us a great review!
Support services are great
Support services are great, and the shipping is very fast after placing order. This type of probes works pretty well for small and soft crystals.
March 21, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a review!
One of the most inconvenient website I…
One of the most inconvenient website I have ever used.
March 18, 2023
Reply from Oxford Instruments eStore
Thank you for leaving a review. We are sorry you feel this way, however our store works in the same way as any other online store - we offer a variety of payment methods with very quick delivery.
Good service helping me with an issue after I ha
Good service helping me with an issue after I had installed the software.
March 14, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Reply from Oxford Instruments eStore
Thanks for leaving us a great review!
Item not as described
I ordered two of these at $10 each:
ID 51-1625-0091
SEM Specimen Stubs for LEO/CAMBRIDGE, FEI/PHILIPS, CAMSCAN, TESCAN, ZEISS instruments. 12.5mm dia. Carbon
The description says plural "stubs" and has a picture of two stubs.
Yes, I only received two bags, one stub in each bag. Should have gotten four total.
February 24, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a review. I am sorry that the image was misleading. It was intended to show the stub from different angles. I have ammended the description on the website now.
No one to talk to - and a little slow
I needed some additional information and tried calling the number(s) listed, but there was no answer.
I was also charged extra $29 for second day air. The order was placed on Friday and I was expecting the package on Monday, but it was only delivered Wednesday.
February 6, 2023
Reply from Oxford Instruments eStore
Thanks for leaving us a review. If you want to talk to someone it is always best to email us at ecommerceteam@estore.oxinst.com
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Their staff was very helpful with all my questions regarding the purchasing proceedure and aquisiton of software.
Website is clear and informative. Purchasing software was easy. Delivery of good (download links + cd keys) were available immediately after purchase.
January 22, 2023
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
Reply from Oxford Instruments eStore
Thank you for leaving us a great review
Reply from Oxford Instruments eStore
Thank you for leaving us a great review
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
It was a good buying experience
It was a good buying experience. Aztec Crystal just has numerous bugs associated with the saving of figures, and when you try to record the logs related to the app crashing, the logs are never sent to support.
November 16, 2022
Reply from Oxford Instruments eStore
Hi Stephen, thank you for your leaving us a review. We are glad you had a pleasant buying experience, however we are asking for reveiws specifically about the eStore purchasing experience and not the software itself. If you have issues with the software then please email ecommerceteam@estore.oxinst.com and we can direct your query to correct person who will be able to help you. Thank you (Ecommerce Team)
I like the parent grain reconstruction…
I like the parent grain reconstruction feature
October 28, 2022
Reply from Oxford Instruments eStore
Thank you for leaving a review!
Customer service was with me every step of the way
There was some kind of glitch setting up my account to be tax exempt but customer service communicated with me and were very good. As soon as I placed and order and it still had tax they would reply right away to me emails. We did not fix the problem but the customer service made me feel like they would make it right. The order came through a few months later and they have gotten back to me with the credit.
July 25, 2022
Reply from Oxford Instruments eStore
Thank you for leaving us a great review Tracy!
Reply from Oxford Instruments eStore
Thank you for leaving us a great review!
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