I had the accountant Allistar (i hope i spelt his name correctly) who helped speak me through every question i had, even if i didn’t know what the question was. He was extremely kind & patient while e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Etax is a great way to do your tax return. I've been using them for many years. Love how you can upload all your documents. The prefilled areas and information prompts make it so easy. Communication... See more
Company replied
I have used Etax for as long as I can remember and I can honestly say, for as long as they’re in buisness, I will not go anywhere else for tax time. They are incredible and communication and ensuring... See more
Company replied
Company details
About Etax
Written by the company
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Written by the company
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, TWO accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Contact info
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im not good at this stuff and Etax took…
Im not good at this stuff and Etax took care of it all for me leaving me stress free.
July 15, 2025
Unprompted review
Reply from Etax
Thanks so much for the great review, Wendy! We're so happy we could take the stress out of tax time for you. Hope to see you again next time!
very easy to use,helpful and easy to…
very easy to use,helpful and easy to understand
July 15, 2025
Unprompted review
Reply from Etax
Thanks for the five-star review, Jordan. We're pleased to hear you found our service easy to use, helpful and easy to understand. We can't wait to see you again next time!
It is so easy to do
It is so easy to do, instructions sent to you are very easy to understand, help is there basically straight away, no fuss with back and forth queries, well worth the money to get your tax done while sitting in your seat, have used these people 3 times will keep using. Great communication and very satisfied
July 14, 2025
Unprompted review
Reply from Etax
Thanks a lot, Todd! We love hearing how easy and clear the process was for you. We can't wait to see you again next tax time!
Reply from Etax
Thank you for the five-star review, Penny! We’re so happy you found the process easy and efficient. Hope to see you again next year!
Just so quick and to the point
Just so quick and to the point. No messing about!
July 14, 2025
Unprompted review
Reply from Etax
Thanks for the five-stars, Robert! We're you found our service quick and to the point. Appreciate the five stars and hope to see you again next year!
My experience with etax was very…
My experience with etax was very positive. They were very helpful and made doing my tax return very quick and easy. I would highly recommend them.
July 14, 2025
Unprompted review
Reply from Etax
Thanks so much for the 5 stars, Jenni! We’re thrilled to hear your experience was quick, easy and helpful. We appreciate the recommendation and can't wait to help you again next year.
Reply from Etax
Thanks, Val! We love that you find Etax simple and easy. Looking forward to seeing you again next year!
It was so easy to fill out the…
It was so easy to fill out the application. A lot of help each step of the way. Very fast response to questions
July 14, 2025
Unprompted review
Reply from Etax
Thank you for the five-stars, Steven! We’re so glad the process was smooth and our team could support you along the way. Hope to see you again next tax time!
Reply from Etax
Thanks Sally, for the five-stars! We're glad you found it easy and straightforward. See you again next time.
Reply from Etax
Thanks for the great review, Ryan. Great to hear you’re happy with the quality. Hope we can help you again next time!
Not sure what’s happened this year with…
Not sure what’s happened this year with Etax been using for a long time just not the same, response time is very very poor for some reason not sure how I feel about using there services moving forward
July 14, 2025
Unprompted review
Reply from Etax
Hi James,
We're really sorry to see you're disappointed with our service this year. Any time a client shares with us that they've had less than a 5 star experience, we always want to do our best to make things right.
As soon as we received your review, we escalated your file to one of our senior accountants and we understand one of our team leaders has been in touch with you to try to address your concerns, provide an explanation and offer a resolution. We hope you can understand that as a registered tax agent, we are bound to follow the ATO's strict tax rules and it is our obligation to provide evidence and records where required.
We do apologise that you found this process frustrating, as we always want to get the best outcome possible for our clients. We wish you all the best in the future.
Kind regards,
Etax Accountants
Reply from Etax
Hi Kirren, thanks so much for the five stars! We’re thrilled you found the service fast, easy, and great. Hope to help you again next time!
Reply from Etax
Hi Nelly, thank you for the awesome five-star review! We’re so glad to hear you got a great return. Looking forward to helping you again in the future!
Fantastic service
Fantastic service. Easy to complete, with help on hand to assist.
July 13, 2025
Unprompted review
Reply from Etax
Hi Tony, thanks so much for the five stars! We're really glad to hear you found the process easy and that our team was there when needed. Hope to support you again next tax time!
I have used etax previously and this is…
I have used etax previously and this is my 3rd time I find them easy to apply and helpfully if you have a question you actually get a response
July 10, 2025
Unprompted review
Reply from Etax
Hi Pauly, thank you for your review and continued trust over the years! We’re happy to hear you find the process smooth and that our team responds when it matters. Always great to have you back!
Great experience
This is my first time doing my return through Etax and have nothing bad to say, the service was quick and easy to understand, it only took like an hour to finish and maybe only like 2 hours later it was lodged. Definitely will be coming back here again
July 13, 2025
Unprompted review
Reply from Etax
Hi John, thanks for the great review and for choosing Etax for the first time! We’re so happy the experience was quick and easy for you. Looking forward to helping you again in the future!
Used to be good…
I have been using Etax for 15+ years and they have been consistently helpful and easy to deal with. Something feels off this year, something has changed. I’m not sure if perhaps resources have been moved offshore - responses seem to come in the middle of the night and they feel scripted, impersonal and unhelpful. I will not be using Etax again after this year.
July 13, 2025
Unprompted review
Reply from Etax
Hi Mark,
Firstly, thank you for your loyalty over the years - we really appreciate it. We're sorry to hear you've been disappointed with your experience this year. It doesn't sound like your experience has been up to our usual standard, and we apologise. If a client has had less than 5 star service, we always do our best to make things right.
As soon as we received your review, we escalated your file to one of our senior accountants. We understand they were able to get in touch with you yesterday to explain what's happened and offer a resolution. Our senior accountant has taken over your tax return, made a few adjustments and we understand you were happy with the outcome, so your return is now lodged.
We do hope your opinion of Etax has improved since you first wrote your review. Thanks again for using our service and bringing this to our attention, please don't hesitate to reach out to us via feedback@etax.com.au if you have any questions or concerns.
Kind regards,
Etax Accountants
The whole process was easy and stress…
The whole process was easy and stress free. Easy messaging to answer questions. Got 800 more than if I had done it myself. Thankyou
July 12, 2025
Unprompted review
Reply from Etax
Hi Kisha, thank you for the amazing five-star review! We’re so glad the process felt stress-free and that you got such a great result. We're always happy to help you get the most from your return, hope to see you next time!
I have been using etax for a few years…
I have been using etax for a few years now and love how easy it is to navigate. your enquires are answered quickly on their message page. This year was even better because the accountants found extra $$$ in deductions that I had missed. Would highly recommend
July 13, 2025
Unprompted review
Reply from Etax
Hi Donna, thank you for the fantastic five-star review! We’re so glad Etax has been helpful over the years and that our team helped uncover extra deductions. We’ll be ready to support you again next time!
Good service!
I am very happy with the service I received from Etax. They are very promp, professional and knowledgeable. I highly recommend them!
July 12, 2025
Unprompted review
Reply from Etax
Hi Hugo, thanks so much for your kind words and the five-star review! We’re thrilled to hear you had a great experience with our team. Don’t hesitate to reach out when you need us again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.