Etax  Reviews 2,614

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, often highlighting the helpfulness and professionalism of the staff. Many appreciate the quick response times and the smooth user experience, noting that the process makes tax returns stress-free and convenient. However, some people were dissatisfied with the customer service, mentioning issues like slow replies, inconsistent communication from different agents, and a perceived lack of personal interaction. A few other people also felt that the service had declined, with responses becoming generic and unhelpful, leading to delays in their tax return assessments.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Clients share positive opinions on customer service, with many praising the patient, professional, and... See more

Response time

People report positive experiences with response times. Many customers praise the prompt and quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the accountant Allistar (i hope i spelt his name correctly) who helped speak me through every question i had, even if i didn’t know what the question was. He was extremely kind & patient while e... See more

Company replied

Rated 5 out of 5 stars

Etax is a great way to do your tax return. I've been using them for many years. Love how you can upload all your documents. The prefilled areas and information prompts make it so easy. Communication... See more

Company replied

Rated 5 out of 5 stars

I have used Etax for as long as I can remember and I can honestly say, for as long as they’re in buisness, I will not go anywhere else for tax time. They are incredible and communication and ensuring... See more

Company replied


Company details

  1. Tax Advisor
  2. Financial Consultant
  3. Tax Preparation Service
  4. Tax Preparation Software

About Etax

Written by the company

Etax is Australia's favourite online tax agent, since 1998.

Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.

If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.

Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.

Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.

TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.

Thanks for your review of Etax

Written by the company

Etax is making tax easier for Australians...
The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, TWO accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Im not good at this stuff and Etax took…

Im not good at this stuff and Etax took care of it all for me leaving me stress free.

July 15, 2025
Unprompted review
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Reply from Etax

Thanks so much for the great review, Wendy! We're so happy we could take the stress out of tax time for you. Hope to see you again next time!

Rated 5 out of 5 stars

very easy to use,helpful and easy to…

very easy to use,helpful and easy to understand

July 15, 2025
Unprompted review
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Reply from Etax

Thanks for the five-star review, Jordan. We're pleased to hear you found our service easy to use, helpful and easy to understand. We can't wait to see you again next time!

Rated 5 out of 5 stars

It is so easy to do

It is so easy to do, instructions sent to you are very easy to understand, help is there basically straight away, no fuss with back and forth queries, well worth the money to get your tax done while sitting in your seat, have used these people 3 times will keep using. Great communication and very satisfied

July 14, 2025
Unprompted review
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Reply from Etax

Thanks a lot, Todd! We love hearing how easy and clear the process was for you. We can't wait to see you again next tax time!

Rated 5 out of 5 stars

Easy

Easy
Quick
Efficient
Can ask questions. Prompt replies

July 14, 2025
Unprompted review
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Reply from Etax

Thank you for the five-star review, Penny! We’re so happy you found the process easy and efficient. Hope to see you again next year!

Rated 5 out of 5 stars

Just so quick and to the point

Just so quick and to the point. No messing about!

July 14, 2025
Unprompted review
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Reply from Etax

Thanks for the five-stars, Robert! We're you found our service quick and to the point. Appreciate the five stars and hope to see you again next year!

Rated 5 out of 5 stars

My experience with etax was very…

My experience with etax was very positive. They were very helpful and made doing my tax return very quick and easy. I would highly recommend them.

July 14, 2025
Unprompted review
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Reply from Etax

Thanks so much for the 5 stars, Jenni! We’re thrilled to hear your experience was quick, easy and helpful. We appreciate the recommendation and can't wait to help you again next year.

Rated 5 out of 5 stars

Simple and easy

Simple and easy, will be using e-tax until I retire.

July 14, 2025
Unprompted review
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Reply from Etax

Thanks, Val! We love that you find Etax simple and easy. Looking forward to seeing you again next year!

Rated 5 out of 5 stars

It was so easy to fill out the…

It was so easy to fill out the application. A lot of help each step of the way. Very fast response to questions

July 14, 2025
Unprompted review
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Reply from Etax

Thank you for the five-stars, Steven! We’re so glad the process was smooth and our team could support you along the way. Hope to see you again next tax time!

Rated 5 out of 5 stars

quality control

quality control

July 12, 2025
Unprompted review
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Reply from Etax

Thanks for the great review, Ryan. Great to hear you’re happy with the quality. Hope we can help you again next time!

Rated 1 out of 5 stars

Not sure what’s happened this year with…

Not sure what’s happened this year with Etax been using for a long time just not the same, response time is very very poor for some reason not sure how I feel about using there services moving forward

July 14, 2025
Unprompted review
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Reply from Etax

Hi James,

We're really sorry to see you're disappointed with our service this year. Any time a client shares with us that they've had less than a 5 star experience, we always want to do our best to make things right.

As soon as we received your review, we escalated your file to one of our senior accountants and we understand one of our team leaders has been in touch with you to try to address your concerns, provide an explanation and offer a resolution. We hope you can understand that as a registered tax agent, we are bound to follow the ATO's strict tax rules and it is our obligation to provide evidence and records where required.

We do apologise that you found this process frustrating, as we always want to get the best outcome possible for our clients. We wish you all the best in the future.

Kind regards,
Etax Accountants

Rated 5 out of 5 stars

Fast easy great service

Fast easy great service

July 14, 2025
Unprompted review
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Reply from Etax

Hi Kirren, thanks so much for the five stars! We’re thrilled you found the service fast, easy, and great. Hope to help you again next time!

Rated 5 out of 5 stars

I got a good tax return

I got a good tax return

July 14, 2025
Unprompted review
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Reply from Etax

Hi Nelly, thank you for the awesome five-star review! We’re so glad to hear you got a great return. Looking forward to helping you again in the future!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Easy to complete, with help on hand to assist.

July 13, 2025
Unprompted review
Etax  logo

Reply from Etax

Hi Tony, thanks so much for the five stars! We're really glad to hear you found the process easy and that our team was there when needed. Hope to support you again next tax time!

Rated 4 out of 5 stars

I have used etax previously and this is…

I have used etax previously and this is my 3rd time I find them easy to apply and helpfully if you have a question you actually get a response

July 10, 2025
Unprompted review
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Reply from Etax

Hi Pauly, thank you for your review and continued trust over the years! We’re happy to hear you find the process smooth and that our team responds when it matters. Always great to have you back!

Rated 4 out of 5 stars

Great experience

This is my first time doing my return through Etax and have nothing bad to say, the service was quick and easy to understand, it only took like an hour to finish and maybe only like 2 hours later it was lodged. Definitely will be coming back here again

July 13, 2025
Unprompted review
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Reply from Etax

Hi John, thanks for the great review and for choosing Etax for the first time! We’re so happy the experience was quick and easy for you. Looking forward to helping you again in the future!

Rated 1 out of 5 stars

Used to be good…

I have been using Etax for 15+ years and they have been consistently helpful and easy to deal with. Something feels off this year, something has changed. I’m not sure if perhaps resources have been moved offshore - responses seem to come in the middle of the night and they feel scripted, impersonal and unhelpful. I will not be using Etax again after this year.

July 13, 2025
Unprompted review
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Reply from Etax

Hi Mark,

Firstly, thank you for your loyalty over the years - we really appreciate it. We're sorry to hear you've been disappointed with your experience this year. It doesn't sound like your experience has been up to our usual standard, and we apologise. If a client has had less than 5 star service, we always do our best to make things right.

As soon as we received your review, we escalated your file to one of our senior accountants. We understand they were able to get in touch with you yesterday to explain what's happened and offer a resolution. Our senior accountant has taken over your tax return, made a few adjustments and we understand you were happy with the outcome, so your return is now lodged.

We do hope your opinion of Etax has improved since you first wrote your review. Thanks again for using our service and bringing this to our attention, please don't hesitate to reach out to us via feedback@etax.com.au if you have any questions or concerns.

Kind regards,
Etax Accountants

Rated 5 out of 5 stars

The whole process was easy and stress…

The whole process was easy and stress free. Easy messaging to answer questions. Got 800 more than if I had done it myself. Thankyou

July 12, 2025
Unprompted review
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Reply from Etax

Hi Kisha, thank you for the amazing five-star review! We’re so glad the process felt stress-free and that you got such a great result. We're always happy to help you get the most from your return, hope to see you next time!

Rated 5 out of 5 stars

I have been using etax for a few years…

I have been using etax for a few years now and love how easy it is to navigate. your enquires are answered quickly on their message page. This year was even better because the accountants found extra $$$ in deductions that I had missed. Would highly recommend

July 13, 2025
Unprompted review
Etax  logo

Reply from Etax

Hi Donna, thank you for the fantastic five-star review! We’re so glad Etax has been helpful over the years and that our team helped uncover extra deductions. We’ll be ready to support you again next time!

Rated 5 out of 5 stars

Good service!

I am very happy with the service I received from Etax. They are very promp, professional and knowledgeable. I highly recommend them!

July 12, 2025
Unprompted review
Etax  logo

Reply from Etax

Hi Hugo, thanks so much for your kind words and the five-star review! We’re thrilled to hear you had a great experience with our team. Don’t hesitate to reach out when you need us again!

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