eu.stanley1913.com Reviews 441

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently satisfied with the product quality, noting that items are well-made, durable, and perform as promised, keeping drinks hot or cold for extended periods. Many appreciate the design, practicality, and ease of use, with some even finding that the products help them increase their water intake. Reviewers frequently praise the fast and unproblematic delivery, with items arriving well-packaged and in perfect condition. However, some people were dissatisfied with the customer service, reporting a lack of response to their inquiries and tickets regarding missing or undelivered orders. There are also instances where orders were marked as dispatched but never arrived, or tracking information showed no movement, leading to frustration and unreceived items.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and performance of... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many consumers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Response time

Reviewers highlight significant dissatisfaction with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m really happy with my Stanley – it works perfectly and is by my side every day. The quality is excellent and it does exactly what it promises. (Order EU669896) The only small issue was that the... See more

Rated 2 out of 5 stars

My package was returned (I never picked it up) and I wrote them numerous emails asking for a refund. Absolutely no answer. Don’t order from this website - if something goes wrong no one is going to h... See more

Rated 5 out of 5 stars

I've purchased several Stanley products over time, and I can honestly say I’m extremely satisfied with all of them. The quality, durability, and design are top-notch. My absolute favorite is the Que... See more

Rated 5 out of 5 stars

J’adore Stanley! Whenever we meet, Stanley never disappoints! Graving for something hot? He’s your man! In need for a refreshment? Don’t hesitate twice! Stanley keeps its promise and delivers, time af... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

441 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great product

I love my quencher. After several different purchases with other brands I finally got a product that works for me and does what it says: no leaking, sturdy and made of durable material. I am sold.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

So happy about my experience

My order from Stanley was fulfilled incredibly fast, the package arrived even sooner than expected. The mug was very well packed and came in perfect condition. As for the product itself - it’s fantastic! <3 Sturdy, well-made, and exactly what I was looking for.

I honestly don’t understand the negative reviews. In my case, customer service was super helpful and gave me great advice when I needed assistance. From start to finish, the whole experience was smooth and professional. I highly recommend Stanley!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Stanley’s are one of a kind!!

Stanleys are great. I hesitated at the start to get one as I thought it couldn’t be that special - but i was shocked that it in fact was!! I love my bottles and would not be without it. I gift it all the time. Everyone’s always very happy to get it and the feedback is amazing.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

I love my stanley flip straw bottle

I love my stanley flip straw bottle!
it goes with me everywhere and since i use Stanley i drink alot more water so that is a mega ++++!

already eyeing on a new bottle 😍

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the shopping experience & delivery

I was really happy with my purchase on the EU website.
The delivery was very quick and unproblematic and the quencher arrived perfectly. My mom also already ordered there, and she was very satisfied as well, that’s why I decided to order here too.
I can’t say anything about the customer service though, I did not need to contact them for anything yet.

July 15, 2025
Unprompted review
Rated 4 out of 5 stars

Great Products - Could have better selection and pricing

Overall with the company, website, etc. I have never had an issue. Payment worked fine, search was a little off but you could tell they were slowly pulling the website up and running, delivery and returns were all done with ease and in a timely fashion: no issues at all. Regarding the products, I have always loved them. They are of great quality. The main reasons I am giving 4 stars is due to the lack of variety/selection and the prices are hiked up SO MUCH compared to the US, it's kind of crazy to compare. Other than that, I enjoy the product(s) and shopping in Europe is getting better and better. Every time I give one as a gift, people are so happy. I just wish the variety and prices were a little more regulated.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Stanley Cup

I absolutely love my Stanley Cup! It keeps my drinks cold for hours, looks great, and fits perfectly in my car’s cup holder. The quality is excellent – sturdy yet stylish. I use it every day and wouldn’t want to be without it. Highly recommend!

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Quick delivery. Package was packed safely. Order arrived in good state and the products, of course, are amazing.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Top Products

Excellent service. the products deliver what they promise. Keeping drinks hot or cold is excellent. No inherent taste of the product in drinks and food. Absolutely recommendable. Unfortunately, the outer surface dissolvers somewhat over time

July 15, 2025
Unprompted review

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