eu.stanley1913.com Reviews 441

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently satisfied with the product quality, noting that items are well-made, durable, and perform as promised, keeping drinks hot or cold for extended periods. Many appreciate the design, practicality, and ease of use, with some even finding that the products help them increase their water intake. Reviewers frequently praise the fast and unproblematic delivery, with items arriving well-packaged and in perfect condition. However, some people were dissatisfied with the customer service, reporting a lack of response to their inquiries and tickets regarding missing or undelivered orders. There are also instances where orders were marked as dispatched but never arrived, or tracking information showed no movement, leading to frustration and unreceived items.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and performance of... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many consumers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Response time

Reviewers highlight significant dissatisfaction with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m really happy with my Stanley – it works perfectly and is by my side every day. The quality is excellent and it does exactly what it promises. (Order EU669896) The only small issue was that the... See more

Rated 2 out of 5 stars

My package was returned (I never picked it up) and I wrote them numerous emails asking for a refund. Absolutely no answer. Don’t order from this website - if something goes wrong no one is going to h... See more

Rated 5 out of 5 stars

I've purchased several Stanley products over time, and I can honestly say I’m extremely satisfied with all of them. The quality, durability, and design are top-notch. My absolute favorite is the Que... See more

Rated 5 out of 5 stars

J’adore Stanley! Whenever we meet, Stanley never disappoints! Graving for something hot? He’s your man! In need for a refreshment? Don’t hesitate twice! Stanley keeps its promise and delivers, time af... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

441 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Great product, despite a small delay!

I’m really happy with my Stanley – it works perfectly and is by my side every day. The quality is excellent and it does exactly what it promises. (Order EU669896)

The only small issue was that the shipment arrived a bit late, but the customer service responded quickly and kept me updated, which I really appreciated. Overall, highly recommended!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

great customerservice

It was a great customerservice. We ordered 3 quenchers but 2 of them were a little damaged. So the we contact the customer service and they did their best to help us fast. We were more than satisfied with the way they handle. So 5 stars from us ❤️

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Great experience. I bought two stanleys both had my hearts. Got lot of compliments from colleagues and friends. Iam gonna order another one for my cute little daughter now. Thanks stanley for your expectional service

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was good

My experience was good. The website is easy accessible, understandable and up to date. I placed my order and received it within three days. I am happy with the products and the quality.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Stanley Quencher + Carrying Case

I originally bought the Stanley Quencher out of curiosity – now it’s an essential part of my daily routine. The insulation performance is outstanding: drinks stay not just cold for hours, but literally for days. Hot beverages also stay warm impressively long, regardless of the environment or temperature.

I was so impressed after just a short time of using it that I immediately ordered a second one for my girlfriend – no hesitation. It’s that good.

The matching carrying case is another standout: sturdy, well-designed, and ideal for everyday use. Whether I’m driving, at work, out on walks, or just running errands – the Quencher is with us every single day.

One more thing: it fits perfectly in any standard car cup holder, which makes it even more practical for daily use.

Bottom line: This is a reliable, high-performance everyday companion that truly delivers – not just for me, but now for my partner too.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very qualitative

Very qualitative, unbreakable. Great for at the beach for cold water and hot coffee for road trips. Love the personalized text you can add to the cup. Bought one for my son as a gift with motivational text. Long term enjoyment

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Stanley Cup in Cherry Blossom

I recently bought the stanley in cherry blossom. I bought it two times one for me and one for my friend as a birthday present because she was always telling how pretty mine is. I‘m looking forward to buy another one for work. It was a great experience!

June 1, 2025
Unprompted review

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