EuroOptica™ Reviews 78

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Today was the best experience of my life related to eyewear. It happened at eurooptica, 280 Columbus Avenue, NYC. Odila Roman, the eyewear stylist who helped me, was incredibly capable and persona... See more

Company replied

Rated 5 out of 5 stars

My dog chewed up my frames on my prescription glasses and I checked everywhere to located replacement frames. Numerous places, including my optometrist, said they were unavailable as they were discon... See more

Rated 5 out of 5 stars

This seems more like a day spa visit than a trip to the opticians. Upon entering, you are greeted with a choice of amazing teas and coffees - all sorts - and designer chocolates and/or water. We first... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service. I am Thrilled with all three pair of glasses that Ellen, Creig, Jared and Alex helped me to select. So Helpful, so friendly and absolutely beautiful glasses. We left the st... See more

Company replied

Company details

  1. Glasses Store

Written by the company

One of the most exclusive Eyewear Boutiques in New York City. We offer a large selection from a vast variety of handmade European Designer Frames. We bring you the comfort and convenience all in one place to see an eye doctor, have an eye exam, browse through a huge collection of exclusive eyewear, and have your prescription lenses customized in our on-site laboratory


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Odilia made the daunting for me task of…

Odila made the daunting for me task of selecting a frame I really liked, very pleasant & successful. She has amazing patience as ir was hard to decide. Beautiful frames, beautiful staff, Thanks Odilia for your expertise & patience guiding my selection

February 21, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Jean, Thank you for the kind words. We are very happy we were able to help.

Rated 5 out of 5 stars

Adjustment *****

Thank you to Creig for adjusting my new glasses, even though they were purchased elsewhere and the store was busy. Ellen has a fabulous team and there are beautiful glasses everywhere - I will definitely be back when I need a new pair! Thanks again.

February 20, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you Cindy for this wonderful review. Please feel free to stop by anytime ;)

Rated 5 out of 5 stars

Lovely service!

Ellen and the Eurooptica’s team renders an amazing and efficient service. I highly recommend. Thank you very much Ellen. Craig and all team !

February 17, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Paula, it was so much fun working with you and your sister. Please visit us when ever you are in New York! You have a great taste, the Sabine be pair that you chose look wonderful.

Rated 5 out of 5 stars

Great service and amazing staff…

Ellen the commander in chief and team are amazing. I always have a great experience when going there. The staff are always so friendly and helpful. Would recommend to anyone looking for a new script or are interested in changing frames. They have a beautiful selection there as well.

February 17, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Sheena, Thank you for the kind words, hope you enjoy your new transitional lenses.

Rated 5 out of 5 stars

Looking for incredible European design…

Looking for incredible European design glasses we run into Creig @ Eurooptica in Manhattan . He is a real genius on analyzing my prescription and explaining how best to use my measurement on each eye. Also very precise on giving options according to my taste requirements

February 17, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Marcelo, it was a pleasure working with you and your wife. We were very happy to help you choose your new Gotti frames and make your wife same day reading glasses. Creig is definitely a genius when it comes to lens selection, he is very happy that he was able to help.

Rated 5 out of 5 stars

I have been a long time happy client

I have been a long time happy client. Recently I decided to freshen my look. Ellen Commander and Chief were tremendous to work with and I now have 3 new pair that I am delighted with. Great experience.

February 17, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Tom, Thank you for your loyalty. You definitely have a great taste, all the 3 pairs you selected are unique, especially the Lindberg horn frame. Hope to see you soon!!

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. I am Thrilled with all three pair of glasses that Ellen, Creig, Jared and Alex helped me to select. So Helpful, so friendly and absolutely beautiful glasses. We left the store happy and satisfied, after a lovely caramel latte, a chocolate bon bon and a fabulous team weighing in and helping us to find the perfect and most stylish glasses! Can’t wait to shop for my next pair!!!!

February 15, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you Debbie, it was a lot of fun choosing the frames together. We were very happy that we were able to get them done before your trip. Enjoy your new glasses and please stop by for some coffee and chocolates.

Rated 5 out of 5 stars

Glasses fixed

Plastic came off the end of my glasses and Craig helped me. I was serviced right away!

February 10, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Katina, we are very happy Creig was able to help, please don’t hesitate to reach out any time.

Rated 5 out of 5 stars

EuroOptica provides excellent service

EuroOptica provides excellent service. I had damaged the frames for my IC! Berlin glasses and was helped by Creig who carefully repaired them while I waited in the store. He also showed me a number of new frames and explained my options given the short timeframe I have before my current travel plans. The entire staff was friendly and attentive. Thank you for the great service!

February 6, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you for such a detailed review, Andrew. We are happy we were able to help out.

Rated 5 out of 5 stars

Thank you

Thank you. Ellen Commander and Chief. Your amazing!

February 5, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

You are amazing :) Thank you Muchen, for taking the time to write this wonderful review. We greatly appreciate your feedback. Please don’t hesitate to reach out for anything any time.

Rated 5 out of 5 stars

This seems more like a day spa visit…

This seems more like a day spa visit than a trip to the opticians. Upon entering, you are greeted with a choice of amazing teas and coffees - all sorts - and designer chocolates and/or water. We first went there around New Year's, and they were serving prosecco! I needed new frames and a new prescription. The exam was done downstairs, state-of-the-art equipment. And so much care and time were take by everyone there to make my experience - from figuring out the bifocal choice to suit me, to looking at new frames (I ultimately kept my old frames.) Special shout out to Craig, the most amazing optician ever.

February 1, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi France, thank you for the kind words. We are very hapy that the duo lens works for you. Creig will definetly appriciate your words. Please stop by to have more coffee and chocolate :)

Rated 5 out of 5 stars

Very professional and very gracious

Very professional and very gracious. I walked in to ask if they could adjust titanium frames that I couldn’t get serviced at the store where they were purchased. It was done - carefully and well - on the spot for no charge. Next time, I’ll start here.

February 2, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Michelle, Thank you for the shinning stars. You are always welcome to stop by if you ever need any adjustments.

Rated 5 out of 5 stars

Amazing

Everyone is super nice and took so good care of me Creig and Ellen were the best! Thank you so much

February 1, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Ana, It was a pleasure working with you. We hope you enjoy your new Oliver Peoples glasses :)

Rated 5 out of 5 stars

I needed a pair of sunglasses repaired

I needed a pair of sunglasses repaired. Craig and Ellen were incredibly helpful as they quickly repaired them - free of charge! I will be definitely going here for all my sunglass needs going forward! 5 star experience!

February 1, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you Kyle, for taking the time to describe your great experience in such detail. We really apreciate your feedback and are looking forward to seeing you when are are ready for your next pair of glasses.

Rated 5 out of 5 stars

My glasses had been broken and Creig…

My glasses had been broken and Creig Graham, a very very kind and handsome guy, helped me fix it! So professional and impressed me a lot.

January 30, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you, Yizuo! It is so good to know that you had the best experience at our store and that we are doing things right. You can expect the same customer service level every time, Creig is fantastic and he will certainly be happy to hear these kind words.

Rated 5 out of 5 stars

amazing!!! Highly recommended!

The whole service is amazing. Creig Graham is a great person and professional. He cut lenses for sunglasses and helped me to fix them.

While I was waiting I was offered to drink a coffee (and you can choose the taste and type of coffee! Not a regular one) and chocolates.

I will definitely come back for the new pair of glasses and I highly recommend to visit the store.

January 20, 2023
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Hi Olya, It was nice chatting with you, we are happy we were able to get your lenses cut in your frames and fix them up for you. Please feel free to stop by for more chocolate and some delicious cappuccino:)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look