EuroOptica™ Reviews 78

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Today was the best experience of my life related to eyewear. It happened at eurooptica, 280 Columbus Avenue, NYC. Odila Roman, the eyewear stylist who helped me, was incredibly capable and persona... See more

Company replied

Rated 5 out of 5 stars

My dog chewed up my frames on my prescription glasses and I checked everywhere to located replacement frames. Numerous places, including my optometrist, said they were unavailable as they were discon... See more

Rated 5 out of 5 stars

This seems more like a day spa visit than a trip to the opticians. Upon entering, you are greeted with a choice of amazing teas and coffees - all sorts - and designer chocolates and/or water. We first... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service. I am Thrilled with all three pair of glasses that Ellen, Creig, Jared and Alex helped me to select. So Helpful, so friendly and absolutely beautiful glasses. We left the st... See more

Company replied

Company details

  1. Glasses Store

Written by the company

One of the most exclusive Eyewear Boutiques in New York City. We offer a large selection from a vast variety of handmade European Designer Frames. We bring you the comfort and convenience all in one place to see an eye doctor, have an eye exam, browse through a huge collection of exclusive eyewear, and have your prescription lenses customized in our on-site laboratory


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Fantastic experience!!

Fantastic experience!!! Emily was great!!! The store has state of the art equipment and technology. Amazing stuff. They also have a very wide range of frames and I got a great pair!! Highly recommended.

January 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Purchased new frames & lenses from Sean Gill. Sean was great to work with. My girlfriend & I were there for a long time, and Sean helped us with a LOT of potential frame choices. He was patient, knowledgable, & efficient, as well as being a really good guy. I love my new frames & lenses. Thank you, Sean, for being good at what you do!

December 17, 2022
Unprompted review
Rated 5 out of 5 stars

The Perfect Frames

Odila took such good care of me and helped me find the perfect frames to complement my face! Thanks to her, I'm ringing in 2023 with the right look!

December 29, 2022
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you for your amazing review! Our team is so grateful that you took the time to share your feedback with us! It's our pleasure to serve customers like you. Have a wonderful day and happy new year!

Rated 5 out of 5 stars

Excellent Customer Service

I bought a pair of red glasses and when I got home and looked in the mirror I just knew I made a serious mistake. Upset with myself, I returned to EuroOptica. The staff was supportive & understanding -- they really wanted me to be happy! Odila Roman searched high and low to find another pair of glasses suited to my narrow face. We found a pair that looked pretty good when suddenly she had an idea -- to try my original red frames in a lighter color. It was the perfect solution!! Not only do I love my new glasses, but I was able to reuse the lenses. EuroOptica has a great collection of frames and excellent customer service. Odila Roman is a talented stylist - and an awesome problem solver.

October 27, 2022
Unprompted review
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Reply from EuroOptica™

Thank you for the fantastic review Karen! We loved being of service to you and hope we can assist you again.

Rated 5 out of 5 stars

Very happy in the UWS !!!!

I could not be happier with the selection, service and speed of delivery of two pairs of Lindbergs.
I was particularly happy with Odila.
We‘ll be back.
Thank you
Brian

October 29, 2022
Unprompted review
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Reply from EuroOptica™

Thanks! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Rated 5 out of 5 stars

Great selection of frames + friendly & smart staff

Great selection of frames, friendly and highly knowledgeable staff, state-of-the-art eye doctor also shares the space on the Upper West Side. Patient and caring team with the most stylish selection of frames you will find anywhere.

October 27, 2022
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Reply from EuroOptica™

Dear Dan, we appreciate your business and value your feedback!

Rated 5 out of 5 stars

I love this shop!

I had so much fun choosing from a wide selection of interesting and beautiful frames. Odila was incredibly helpful in working with me to find just the right fit and color. Given that so many shops have frames that are boring and run of the mill, this place is a treasure. The quality of the finished glasses was excellent as well. Can't recommend this shop highly enough.

July 6, 2022
Unprompted review
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Reply from EuroOptica™

Hey Merie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Rated 5 out of 5 stars

EuroOptica is hands-down fantastic - UWS NYC!

EuroOptica is hands-down fantastic. Dr. Rimm is incredibly personable and such a delight as a part of the entire Optics team!! 12/10 recommend!!!

October 18, 2022
EuroOptica™ logo

Reply from EuroOptica™

Thanks Kelsey! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Rated 5 out of 5 stars

Excellent eyewear shop

All the team have been very kind and caring and professional. It is so convenient to be able make all tests and see the eye doctor in the basement of the shop ! My new glasses are much better than the previous ones, and perfectly suited to my needs. Thank you so much !

October 15, 2022
Unprompted review
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Reply from EuroOptica™

Thank you so much for your kind words, Patrick. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!

Rated 5 out of 5 stars

A Stellar Experience

I recently purchased several new pairs of glasses at Eurooptica and had a stellar experience. I'd put off getting new glasses for far too long because I hated the process--I always found it intimidating and wound up with glasses I ultimately didn't like. At Eurooptica, however, I worked with a fantastic "eyewear stylist" named Odila. Odila has a great aesthetic and was patient and direct with her indecisive, skittish customer (me!). She was also able to strike a good balance between offering her opinions without imposing them on me. And she made things fun! I've ended up loving my new glasses so much that I returned to Euroopitica to purchase a pair of sunglasses. Yeah! I highly recommend both Odila and Eurooptica!

September 23, 2022
Unprompted review
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Reply from EuroOptica™

Dear Ellen. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.

Rated 1 out of 5 stars

Sold me something you didn’t have

Sold me something you didn’t have. Refund took several weeks,

September 8, 2022
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Reply from EuroOptica™

Dear Kelly,

We apologize for any inconvenience. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. Please accept my sincerest apologies on behalf of everyone on the team.

Rated 1 out of 5 stars

HORRIBLE...HORRIBLE...HORRIBLE...I will…

HORRIBLE...HORRIBLE...HORRIBLE...I will never ever ever order from u guys again u charged my account immediately and didn't have the overpriced sunglasses I ordered I was told for 4 months that they're being sent out in 2 weeks ...then you sent the conformation with a different pair of sunglasses and on top of that nowhere in the description does it say that if I wanted them tinted like the display photo that it would be an additional 40+ dollars

September 7, 2022
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Reply from EuroOptica™

Dear Sheila, we are sorry to hear you had an unpleasant experience with your purchase and that there was a confusion about our process. If we failed in your case, please accept our sincere apology.

Rated 5 out of 5 stars

Thank you Team Eurooptica

Thank you Team Eurooptica! I came into the store off of the street with my broken pair of eye glasses and not only did they fix them while I waited, but they did a great job in a short time, and did not charge for the repair. Such kindness and professionalism AND some great looking, unique Eyewear there.

September 2, 2022
Unprompted review
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Reply from EuroOptica™

We strive to provide superior client service.

Rated 5 out of 5 stars

Check them out

This is a place that really cares about their customers. Craig and Ellen are fantastic!

August 25, 2022
Unprompted review
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Reply from EuroOptica™

Thank you for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!

Rated 5 out of 5 stars

Amazing store!

Amazing store!! I haven’t had such a thorough eye exam ever. Dr Phen was super patient and and answered all my questions. After exam I was helped by Ellen who was very professional and knowledgeable. She helped me find a perfect frame, explained the differences between various lens options and happened to have my lenses in the store. The guy downstairs was able to make my glasses within an hour. So happy I found them! Highly recommend.

August 24, 2022
Unprompted review
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Reply from EuroOptica™

We are so thrilled to hear that you had such a smooth experience with our agents! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Hi I’m very happy this place great…

Hi I’m very happy this place great experience and I got an eye exam here 4 days ago . My
contact lenses fit perfectly. Thank you
for your excellent service great professional stuffs I highly recommended this place I will come back again!!! They do have best and latest designer sunglasses 🕶 the best!!!! I will come back again and again!!!!

August 9, 2022
Unprompted review
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Reply from EuroOptica™

Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. Hope to see you again!

Rated 5 out of 5 stars

Out of this world!!!!

OMG!!! This place is literally out of this world. I scheduled an appointment with the Dr. At eurooptica the equipment made me feel that I was in the future. From as basic as I looked in a mirror and my glasses measurements were done. Noone was finally in my face like in other places. Everyone was so polite and kind, even offered me water. The staff is very knowledgeable, they explained all different types of lenses and I couldn't be happier. Highly recommend.

July 30, 2022
Unprompted review
EuroOptica™ logo

Reply from EuroOptica™

Thank you, Leonid, for this wonderful review. We try to keep up with technologies as they come out. Besides the magic measurement mirrors, we have all the newest pretesting equipment a state of the art edging lab on site. Looking forward to seeing you again!

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