I've had mostly positive experiences with Europa World. The prices are reasonable and offer good value, although it would be great to see more discounts and special offers for loyal customers. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using Europa for many years now for our European road freight and they have been brilliant! Quote requests come back to us very quickly, and their DDP service for us is second to none,... See more
Company replied
It's so good being able to talk to someone in real time! My main contact, for European road freight, is Chelsea Searle; she knows everything there is to know about the rules and regulations for gettin... See more
Company replied
I have worked with Europa for the past five years to deliver our goods throughout Europe, and the service has been consistently excellent. They are reliable, professional and always provide a smooth... See more
Company replied
Company details
Written by the company
At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.
Contact info
Shield Road, DA1 5UR, United Kingdom
- marketing@europa-worldwide.com
- europa-worldwide.com
4.4
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They charged me £130 to export £174…
They charged me £130 to export £174 worth of paint to France. They flicked responsibility to a French import company who charged me another £160 and three weeks later the paint still hasn't arrived! They claimed they knew what to do post Brexit. Total rip off. Utterly useless. I'd have been better off using a pigeon. AVOID!!
May 4, 2021
Unprompted review
They couldn't organise one simple delivery…
They couldn't organise one simple delivery...
I called them multiple times, but they had no idea what was going on. They also told me I was rude and hung up on me! When I'm the customer! Unbelievablely bad service.
So far the serivce has been so poor and my package has not been delivered (they don't know where it is). However, in the end one nice lady did finally help me with my delivery. We'll see how it goes from here...
April 20, 2021
Unprompted review
Very bad service
Very bad service
The tracking number is not moving , and there is no previous notification before delivery even for a shipment which is 450 K
The staff are not helpful at all and quite rude
I was about to loose a very expensive shipment because the manager ask the driver infront of me to leave it on the street
They send the driver with a very heavy shipment and he has only my address , no phone number or even email
June 9, 2020
Unprompted review
Shocking service!
Shocking service!
We have cancelled all work with Europa freight with immediate effect
Shipped a large 400kg pallet to Denmark, their subcontractor smashed the steel and bent solid steel (I can only assume using a forklift)
Despite the customer signing for goods as damaged they refused to return the items and offered a pathetic refund amount leaving our company and our customer high and dry!
They are cheap for a reason, the service is poor
Take your business elsewhere
March 19, 2020
Unprompted review
Supposed to be a delivery company
Supposed to be a delivery company, couldn’t organise a p*ssup in a brewery. Unreliable, liars who promise a delivery and don’t deliver.
October 6, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.