We got our Puppy from Euro Puppy, the whole experience from start to finish was great. Super helpful whenever we needed info about our puppy before he came to us, sent us video updates & we asked for... See more
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We pride ourselves on delivering an honest, caring and responsible service that puts the health of our puppies above all else. After all it is a new family member that we are providing!
Working with live animals, and delivering them around the world, is not without its challenges. Even when issues naturally arise occasionally, we don’t shy away from the truth, but deal with it head on.
This belief in trust, accountability and transparency is why we were happy to join Trustpilot and share the heartfelt thoughts of many of our more than 15,000 customers.
Meet Euro PuppyBíró Lajos utca 64., 1089, Budapest, Hungary
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I was interested in a cavapoo puppy and after waiting for some weeks, three became available. I was interested in the 'breeders choice' puppy and sent off an email asking a few questions about the parentage and delivery etc of this particular puppy. As soon as I received a response, I asked one more question about delivery time and waited on that reply, all the time expecting that the puppy I was enquiring about would be 'on hold' as I had stated a preference.
The next email, less than half an hour later, told me that the puppy I was interested in had already been sold and there was only one cavapoo puppy remaining.
I went back to the website and sure enough there was only one remaining puppy and although this one had been cheaper than the one I had been interested in, the price had now increased to a cost more than the original highest price, although I was told that I could buy this one at the original cheaper price!
I was very disappointed that this had happened and I had not even been notified that there was others interested in the puppies. Had I been told in one of these emails that someone else was interested in this puppy, I would have reserved him. As it now stands, I am totally disillusioned with Euro Puppy and their lack of customer care and if this is the way they do business, I have informed them that I will not be buying from them and will not recommend them either.

Reply from Euro Puppy
I came across Euro Puppy and was intrigued. Lots of great reviews and an interesting concept. If they screen the breeders then this gave me some comfort that I would not be dealing with a puppy mill. However, on inquiry I find this is just a company looking to make money of the backs of mill puppies.
I sent an inquiry about a puppy of which I had interest. I asked if I could see pictures of the puppies with the mother. The reply 'The breeder is located in Hungary and has 5 females in the kennel.
You may see a picture of the mom on the website but after birth the breeders don't send pictures as much of the moms fur will be falling out due to the birth. Plus they also shave some parts for hygienic reasons.'
My response 'First of all, I am retired now but have lots of experience with breeding and breeders, and used to be on the board of directors for a humane society in the US.
Healthy dogs do not lose their fur after giving birth. This sounds like a puppy mill. A legitimate breeder has nothing to hide, and they want you to feel comfortable and protected through the entire process of adoption.
A live video feed of the mother and pups would solve this problem if they are in fact legitimate. Could you arrange a zoom, facebook, or video call so I can see where the dogs are kept and the condition of the parents please?
I received an email from Sandor Fagyal, Euro Puppy
Co-founder, CEO explaining why they don't want the buyer put directly in touch with the breeder.
My response: Sandor,
While on the surface of it that sounds lovely and I understand that you want to protect your business and not have the buyers go direct thus cutting out your commission, when someone tells me a mother dog is shaved for hygiene reasons that tells me they are being kept in their own feces and horrible conditions to begin with. A responsible breeder will have no problem showing where the puppies and parents are kept.
You can do live video feeds. We had wi-fi cameras set up in our rescue pens so people could look on line any time and see where and how the dogs and puppies lived. It had the added benefit of not distressing the mother dog with multiple visits.
So the fact you want to keep this information hidden makes me very suspicious and if you support unethical breeders and puppy mills you should be ashamed of yourself.
SUMMARY: Do your research.
“Puppy mill” conditions can include:
Small cages with wire floors that hurt dog feet and legs.
Cages stacked on top of one another without ample ventilation.
Poor sanitary practices, leading to illness and parasites.
Forced breeding of female dogs with little time for recovery between litters.
Don't trust any breeder who will not let you see puppies with the mother.

Reply from Euro Puppy
I have ordered a Saint Bernard through Europuppy hoping to buy a champion blood line, having her with us now, I can say I was not disappointed at all. It was her first visit to the vet today after almost being 3 weeks with us, and she was found to be healthy and properly vaccinated. Although there were delays in her delivery and fears of being scummed having to rely purely on website’s review, the company has truly lived up to its name. They truly deliver healthy puppies and not just those from dodgy puppy farm. Gabor and Gina particularly were so helpful and patient with all my queries and in addressing my fears. Thank you for bringing my lovely sainty to us.

Reply from Euro Puppy
At first, I was skeptical about the process of buying a puppy online, we all know how many scammers out there especially since the start of the Covid. So I hesitantly sent my initial email to Gabor at Euro Puppy about one of the German Sheperd puppies. I got a response back in a few hours already which I was very surprised by. Gabor was helpful and he gave me all the information I needed to believe in him and Euro Puppy. From the answers I got, I felt that they knew what they are doing and most importantly I didn't feel the need to buy and I was not pushed to make a decision. They did not ask for doggy western union transfers and things like that, it all seemed legit with safe ways to pay. So I decided to put a deposit down which was 750 euros and I got an online account created for me confirming my reservation the next day, this was great to see and I felt even more reassured that they are a real company. Along the process I was always kept up to date on what was happening, got new pictures and videos, I was told when my puppy went for a medical exam and when I asked, I also got a copy of the medical exam document so I could see what was checked. My beautiful girl was almost old enough to travel when I made the reservation so the delivery was about 3 weeks after the deposit payment. I was informed of the arrival date about 1 week in advance which would have been great to know 2 weeks prior but it was fine. My puppy arrived with her passport, two health certificates, and a small portion of food. She was bathed before the delivery but I also gave her a bath after arrival before going to the vet for a check-up. Virginia brought so much happiness into my life since then and we continue to get to know each other, after all, it's been only 2 months since she arrived. I would like to say thank you to the Euro Puppy team, Georgina, and Gabor for their endless patience with me and my hundred questions which no doubt everyone has. They made a dream come through and I would gladly recommend their services to anyone.

Reply from Euro Puppy
I have received a happy pretty puppy who has been nicely socialized. however, my vet had major concerns about the vaccinations done by the vet in Hungary, they were not spaced correctly apart to ensure she is well vaccinated (were done on 2 week intervals rather than 3-4 week). Additionally because the rabies vaccine was delivered to my puppy prior to 3 months (it was delivered 8 days early) it is not considered valid in Switzerland and I have to pay again to get my puppy vaccinated. Lastly, when I requested my puppy it was advertised that the crate the puppy comes in is included, and in the breed manual they share it tells you that you will not need to buy one. My girl arrived yesterday via road transport and the man dropping her off told me it was not included. So I am left without any crate to put her in until I can order one to my house (as all stores are closed here due to Corona). The Europuppy team was always fast to respond to requests and the breeder shared new videos every week to keep me updated on her progress.

Reply from Euro Puppy
Had an excellent experience with Europuppy. Nothing but amazing things to report, the new member of the family has settled in really well, he is calm, sociable and so much fun. Love him heaps and can’t thank the service and professionalism of euro puppy enough. Thank you for bringing such a great joy into our lives.

Reply from Euro Puppy
I bought a Biewer Yorkie Terrier and i am very happy with the outcome from the beginning to completion. The puppy was shipped to San Francisco International Airport. Euro Puppy did an excellent job.

Reply from Euro Puppy
Puppy arrived healthy and energetic. This breed of cavapoo puppy is surely what I expected. We are happy with Euro Puppy.
I AM VERY MUCH SATISFIED WITH THE SERVICES OFFERED TO ME, HAPPY WITH THE NICE, CUTE , AND CLEVER PUPPY.EVERYBODY IS HAPPY TO SEE HIM AT HOME AND FREINDS ARE FOND OF HIM. I AM VERY GRATEFUL FOR ALL YOUR CARE AND HOPE LATER TO.HAVE A FREIND FEMALE FOR him, thanks for all europuppy staff..best regards.

Reply from Euro Puppy
PERFECT from start to finish. Great communication and very helpful. We chose our new dog and we are more then happy with her. Highly recommended Euro Puppy to anyone who wants the perfect puppy.

Reply from Euro Puppy
A friend and I got 2 cavapoo puppies (brothers) and they were delivered to us sick, without even a warning. Both puppies had kennel cough, one an ear infection, and the other undescended testicles (even though the Europuppy vet simply ticked all the boxes as healthy).
We informed Georgina and Gabor and they did not even apologise for not telling us about the cough, much less offered to cover the veterinary expenses (as any other breeder would do and which would have been a tiny fraction of what we paid for the puppies). They did not even follow up to check on the health of the puppies!
After 3 vet visits, x-rays, and 2 rounds of antibiotics, my puppy is OK. But this got to the point of pneumonia and a lot of sleepless nights that I wouldn’t wish on anyone. This made me doubt the care EuroPuppy places on the dogs and whether the breeder was one of the many COVID-19 puppy mills.
Before this, our communication had been OK but we never saw any photos or videos of the parents or the living space. We only saw 3 official photo shoots even though we continuously asked for more. We expected it from other comments but we received nothing. We made a simple request of a photo of the 2 brothers together and it was impossible… if they were really living together in a home, this would be easy to do. When we asked about their personality, we were told “they are all the same”. A home breeder would never say this.
I wish I had educated myself more into what a responsible breeder should do before buying here. AVOID.
Responding to EuroPuppy's response: Our puppies were picked up at 11 weeks (not 9). The puppies were coughing since the first moment we picked them up and they saw a vet within 24 hours that confirmed they were sick and was surprised the other vet did not catch all the issues. We were in touch because we messaged YOU and all we heard was that you would investigate with the vet, and never heard back. I do hope that what you say about their living conditions is true. To avoid these concerns, you could provide more information to buyers: health certificates, pictures/videos of living conditions and parents.

Reply from Euro Puppy
Very prompt and trustworthy. Good communication and knowledge in the field. We haven’t purchased a puppy unfortunately from them as they didn’t have the breed that we wanted, but Gábor was very helpful with guidance and information. I will really recommend the company.
The pedigree papers that I ordered for my dog were never received. I messaged them over and over again about the issue. After spend thousands of dollars you would think that this would be easier. They blame the kennel and covid for the issue with the delay. It has been over 8 months and still nothing. My German Shepard Charlie is amazing but I just wish that they would fulfill the entire order as requested.

Reply from Euro Puppy
We are so happy with our little bundle of joy, Rosalind the Cavapoo. She has fit herself perfectly into our little family and after a week, she is doing so well. We coordinated with Gabor and Gina frequently and they were both very helpful. We were also able to get our delivery date moved up, which was absolutely wonderful! Thanks, Euro Puppy! :)

Reply from Euro Puppy
Dear Europuppy! The service received was great and very customer focused. Our little Evee arrived as committed and what a joy she has been as an addition to our family. The only comment I could add for consideration and improvement, is maybe a bit more personalized handover.

Reply from Euro Puppy
Gina and Gabor were incredibly helpful! I was updated on my puppy regularly, and any concern or question I had was always answered within 24 hours. My puppy is happy and healthy and I paid for the training which I would do again. She knows how to sit on command, is comfortable with other dogs, and not afraid of or running after cars. Your dog won't know all the fancy commands but is overall more obedient. Althought I was skeptical of a website and puppy mills, I would recommend to anyone. My only issue was around delivery date, but that was because Europuppy delivers other dogs in the areas so has to coordinate.

Reply from Euro Puppy
Our Miss Lily Langtree is almost 14 years old. She is the sweetest, gentlest girl to walk the planet. I appreciate the time Europuppy put into finding me the perfect match. She has been so healthy and happy. I will use this service again some day, but hopefully not too soon!!

Reply from Euro Puppy
What a super company Euro Puppy is! We found our Caucasian Shepherd Mountain Dog Svetlana, now named Ziva through this company and have been extremely impressed with the whole process from start to finish and even after our beautiful, healthy, intelligent puppy arrived at our home the communication is still there. They keep us informed at ever step. I could not recommend Euro puppy enough. If you want the perfect pet...use this company!

Reply from Euro Puppy
First off, Shane and Gabor are wonderful to work with. They were very patient with all of the million questions I asked about my golden retrievers.
When I got Abby, I had no intention of getting another, but a year later, I found myself browsing through the babies. We purchased "Daimon", now Odin, last September and he has been the perfect addition.
Both dogs came to us in very good health and spirits. They are extremely intelligent and the perfect examples of their breed.
It can take some time to receive pedigrees, but I believe much of that is to due with the FCI member branch in the country the dog originated in. Abby's papers took about 6 months, but that was partially my fault for not using Fedex. Odin's papers took a little bit longer, but with COVID, I can't really be upset about that. Shane worked really hard to get them expedited to me when I emailed him and kept me in the loop on where they were at in the process.
I am not looking to get another puppy just yet, but I think in a few years we will be, once again, browsing through the europuppies to pick out our new baby.

Reply from Euro Puppy
Fantastic customer service from Gina. I didn’t actually proceed with a sale for unrelated reasons. However, at all times 7 days a week they were on hand communicating and keeping me updated. My deposit was returned no quibble and so they have great integrity. I have been really impressed with their whole attitude and attention to detail. Very professional.

Reply from Euro Puppy
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