Euro PuppyReviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and dedication, making the entire process smooth and reassuring. Many people highlight the exceptional customer service, noting the team's responsiveness, patience, and willingness to answer numerous questions. The service provided is often described as outstanding, with consumers appreciating the seamless process from initial contact to the safe arrival of their healthy and well-trained puppies. Reviewers are particularly impressed with the thorough communication and regular updates throughout the journey, ensuring a stress-free experience. However, some customers also noted that while basic training was excellent, they struggled with more advanced exercises, suggesting room for slight improvement in this area.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, communication,... See more

Product

Customers had positive experiences with the product, often receiving loving, wonderful, and fully trained... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and attentiveness... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our Puppy from Euro Puppy, the whole experience from start to finish was great. Super helpful whenever we needed info about our puppy before he came to us, sent us video updates & we asked for... See more

Company replied

Rated 5 out of 5 stars

Trustworthy, great experience from start to finish. Mr. Mohsen is a truly helpful and kind man — always available, caring, and professional. And as for the co-founder Mr. Sándor Fagyal, his commun... See more

Company replied

Rated 5 out of 5 stars

We recently welcomed our Cavapoo from Euro Puppy and couldn’t be happier. From the start, the team was responsive, caring, and kept us updated with videos and photos during the training period. O... See more

Company replied

Rated 5 out of 5 stars

We got our Leo today and he seemed so confident and excited to be in his new home . We immediately took him to the vet who checked all vaccinations , microchipping and health of Leo and came to th... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder
  3. Pet Store

About Euro Puppy

Written by the company

At Euro Puppy we know how important choosing a puppy is, and how important trust is when buying that puppy online.

We pride ourselves on delivering an honest, caring and responsible service that puts the health of our puppies above all else. After all it is a new family member that we are providing!

Working with live animals, and delivering them around the world, is not without its challenges. Even when issues naturally arise occasionally, we don’t shy away from the truth, but deal with it head on.

This belief in trust, accountability and transparency is why we were happy to join Trustpilot and share the heartfelt thoughts of many of our more than 15,000 customers.

Meet Euro Puppy

Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Everything went well until I am asking…

Everything went well until I am asking for the copy of the pedigree that to be shipped because I need to register the puppy I got from them. It's been 4 months now. They keep on saying that the paper is on the way but up to now I get nothing! VERY DISAPPOINTING!

March 26, 2020
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Dear Sheryl,

We understand, and are very sorry that you were dissatisfied with the time it is took to receive your pedigree. Knowing how important it was for you to get your pedigree as soon as possible, we specially sent it by FedEx, at our own expense. And we are very glad that you have now confirmed to us that you received it.

As we informed you, the export pedigree was completed by the kennel club on the 11th of March. But sadly the delays were due to the continuing coronavirus situation, and the breeder was not able to send the pedigree to us, or to you, due to international restrictions. Thankfully with a little work we could organise a FedEx courier to bring it to you in the Philippines, from Europe.

Finally we are very pleased that you were satisfied with the service from Euro Puppy up to your puppy’s arrival, and that you are very happy with your puppy.

Rated 5 out of 5 stars

Trustworthy,kind and helpful company!!!!

Euro puppy is the only place I get my Bull Terriers. I got Mossimo 14 years ago and he was the love of my life, sadly we lost him March 5th 2019. I said I wouldn’t get another but I missed the sound of his nails walking across are tile the cuddles and all around craziness of a bull terrier. So I came back to euro puppy to find another. I still had the email to Sandor and sent him a message and heard back within 24 hours and a few weeks later we found Maximus on the site his name was Jinx. We are in the USA and everything went smoothly and I was kept up to date the whole process. Best customer service,friendly and made me feel comfortable the whole way till I was standing at the airport picking up my new baby. Maximus will be 1 April 3rd and he is stunning I get stopped all the time when people see him. Thank you Europuppy for finding my fur babies! I will be buying another soon.

February 15, 2020
Unprompted review
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Reply from Euro Puppy

Dear Michelle. Thank you so so much for taking the time to write so kindly. We are very honoured to have twice helped you find your perfect Bull Terrier, both Mossimo and Maximus. And we take seriously the trust you have put in us. And we always enjoy to see Maximus' exploits on Instagram too!

Rated 5 out of 5 stars

The team was very supportive

The team was very supportive, especially Gabor. Thank you.

February 13, 2020
Unprompted review
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Reply from Euro Puppy

Dear Yousef.
We want to thank you personally for your dedication to Euro Puppy, and we are delighted that you are so happy with our team. You have done us great honour in choosing 4 beautiful Golden Retrievers from us for your family, and we will be thrilled to see how these very excitable pups gets on in their new lives!

Rated 5 out of 5 stars

I have purchased several French Bulldogs & English Bulldogs

I have purchased several French Bulldogs from Euro Puppy and they have been so helpful and made the whole process very easy. The puppies I received were exactly what I thought they would be, healthy happy and adjusted quickly. I can't wait to get another puppy from them when I am ready.
I would recommend them to everyone.
Thank you Euro Puppy

January 24, 2020
Unprompted review
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Reply from Euro Puppy

Dear Sandra. It is lovely to hear from you. We are always so honoured that you choose to come back to Euro Puppy when looking for another fantastic French Bulldog. And we thank you so much that you recommend us so highly. And we look forward to continuing to see how Pebbles enjoys your home.

Rated 5 out of 5 stars

Professional and Excellent Service

Everything was professional, efficient and more than satisfactory. Our puppy arrived not only in a timely manner but the service we received more than exceeded our expectations. We would definitely use Euro Puppy again and recommend them to all our friends.
Communication throughout the process made it very easy to complete the transaction.

January 24, 2020
Unprompted review
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Reply from Euro Puppy

Dear Susan

Thank you so much for your kind words. We are very proud to have provided you with such a smooth and professional service while you waited for Izsop the Mudi to arrive. We know what a big, big choice it is to get a puppy from overseas, and we so happy that everything exceeded your expectations so much that you would recommend Euro Puppy so highly.

Rated 5 out of 5 stars

Thanks for another great puppy!

This is the second puppy I purchased from Europuppy and The service couldn’t be better. From the day I placed the order to the day our puppy reached our home, the entire process went smoothly and exactly as promised.

January 21, 2020
Unprompted review
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Reply from Euro Puppy

Dear Hind

It is lovely to hear from you. And we are so so happy that your whole journey with Euro Puppy, from choosing Pizza the Havanese, to having him in your home, was a smooth and happy experience. We look forward to seeing how he enjoys life with you!

Rated 5 out of 5 stars

The best dog ever

Our English Cocker Spaniel Zafir is a beautiful and lovely dog. She’s very easy to train.
All the people notice her and make us compliments: dog experts, but also simple people in the street!
We would like to thank the breeder and the EuroPuppy organisation!!

January 15, 2020
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Dear Natalya

It is wonderful to hear from you, and we are honoured by your kind words to Euro Puppy, and to Zafir's breeder.
We are not surprised that Zafir has impressed many people, as she has the same stunning looks as her show winning parents!

Rated 5 out of 5 stars

I love my beautiful puppy so much!

I had been looking for a show line Golden Retriever from Europe for several months, when I was recommended Euro Puppy. I was unsure about choosing a puppy online but was told they were the most experienced, and I was given a lot of advice and info on the pedigree, parents and health results before I decided. And the puppy Euro Puppy helped me choose was from a breeder who has had Goldies at Crufts!
I had to wait a couple of months for my puppy, Sophie to travel. But their customer representative kept me up to date, and their logistic team seemed to be super experienced as they sorted everything for the travel. There was a short delay in the flight due to the airline. But that was no problem, the and the moment I saw my puppy I was in love.
Sophie is the most gorgeous Goldie, and after a little nerves at first is a really loving girl, so friendly and clearly well socialized. I have great hope that she will be a very grand show dog. I have so much thanks to give Euro Puppy for their help and for making everything so easy!

December 15, 2019
Unprompted review
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Reply from Euro Puppy

Dear Johan

Thank you so much for your feedback. We know what a big decision it is to choose a puppy from overseas. We are so happy that both before and after choosing snuggly Sophie you found our service so helpful and we are honoured that you put your trust in us.
We really enjoyed seeing the pictures of her in her new home with you, and we are delighted that she has settled in so well. And we look forward to seeing her show titles!

Rated 5 out of 5 stars

Overjoyed with our puppy

We are so happy with our puppy Charlie who clearly comes from a trustworthy breeder. Our puppy has a cheerful and happy personality and is very friendly with kids and other dogs. Also very happy with the training service provided by europuppy. I highly recommend europuppy as a trusted way of sourcing a pet. Thank you for bringing great joy and love to our home.

December 11, 2019
Unprompted review
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Reply from Euro Puppy

Thank you very much for letting us know how wonderful Charlie the Havanese is doing since he arrived in your home, and for your kind words about Euro Puppy. Our aim is to bring families together with a new puppy, and we are so glad that Charlie is bringing joy and love to your home.

Rated 5 out of 5 stars

Awesome experience

Awesome experience. Great communication and easy to work with. Overall couldn't have been better. We love our dog!

December 3, 2019
Unprompted review
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Reply from Euro Puppy

Hi Christy. It's great to hear from you, and we are very pleased that you found Euro Puppy so easy to work with while we prepared big Dred, the Caucasian Shepherd, for his travel to the U.S. We loved your update earlier this year, with lots of photos of Dred, enjoying life with you and your father.

Rated 5 out of 5 stars

A Personal and professional company. They love their dogs!

I will always have so much to thanks to Euro Puppy. I have the loveliest Yorkie, that is so sweet, loving, and settled into my home so well. She clearly came from a brilliant breeder. The Euro Puppy team was so helpful and caring the whole time while I waited for her to arrive and made everything super easy for her arrival at the airport. And they even sent me a sweet birthday email when she turned 1 recently. Really recommend them so much!

November 30, 2019
Unprompted review
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Reply from Euro Puppy

Dear John

We are delighted to here from you, and we are so thankful that we could unite you and your Yorkshire Terrier. We will certainly pass on your kind words to her breeder.

Rated 5 out of 5 stars

Getting My Puppy from across the world was so easy

It was a big decision to choose a puppy online. But Euro Puppy helped me find my perfect German Shepherd. They kept in touch while waiting for my dog to travel and sent me photo updates too. Everything was done so professionally and my dog is healthy, so handsome and clearly from champion lines. I think they are the best and most experienced choice online.

November 30, 2019
Unprompted review
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Reply from Euro Puppy

Dear Agnes

Thank you very much for your kind feedback, and we are delighted that you found the whole service professional. We remember your stunning dog well, and he is certainly from fantastic bloodlines, and we are delighted that this is so clear now that you have him by your side.

Rated 5 out of 5 stars

Roxy from Euro Puppy recently turned eight...

We bought our pup Roxy 8 years ago from Euro Puppy. They did a great job answering questions and walking us through the process of buying and shipping a dog to the Kingdom of Saudi Arabia. Our dog Roxy - a yellow lab - has such a great disposition, we feel blessed. I recommend Euro Puppy, and come back to the web site every now and again to look for other labs.

November 29, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

It is so fantastic to hear from you after all this time, and we are honoured that you remember us so well, and the service we provided. And it is wonderful to know that lovely Roxy is blessing your home with such love.
We would of course be delighted to help you find another fantastic pup anytime in the future.

Rated 5 out of 5 stars

I have 2 beautiful dogs from Europuppy…

I have 2 beautiful dogs from Europuppy if it wasn’t for Europuppy I wouldn’t be happy and grateful. Last year I had puppies. I recommend Europuppy they are fast and efficient

November 25, 2019
Unprompted review
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Reply from Euro Puppy

Dear Hala

It is always lovely to hear from you. Thank you very much for your kind feedback. We are very proud to have helped you to find 2 family members, and we love to see the photos you have posted of them many times.
They are both such elegant White Swiss Shepherds. And the litter was too cute to believe!

Rated 5 out of 5 stars

Excellent Resource for a Pet

From start to finish I am very satisfied with the service and with my beautiful, healthy, well trained puppy! I would not have found the puppy I wanted in my country: Europuppy delivered! Staff took the time to answer all my questions, and followed up afterwards. It has been a year and a half since I received my puppy and staff are still interested in receiving updates, pictures and videos. I have never experienced that type of caring and concern from a provider; I feel like my puppy and I are part of an extended family!

November 20, 2019
Unprompted review
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Reply from Euro Puppy

Dear IoAnna.
It is always wonderful to hear from you, and it has been a true pleasure to bring your Havanese to you, and to see what a happy, funny boy he is in his forever home.
We truly appreciate that you feel part of the Euro Puppy family, and we look forward to seeing more from you and Noah in the future :)

Rated 5 out of 5 stars

Great experience. Very professional from start to end.

The service Euro Puppy provided was amazing and I will definitely recommend this service to anyone I know who wants to be getting a puppy from overseas. It took just a few hours for our pup to get used to us and he was racing around and very loving with us in no time. The champion family is clear and we have had no behavioral problems. Our puppy is the most wonderful puppy we have ever seen with the best temperament and nature. We really could not be more happy with him. We thank Euro Puppy very much for the excellent service!

November 19, 2019
Unprompted review
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Reply from Euro Puppy

Thank you very much for giving us such wonderful feedback Kristi.
We are so delighted we could help find the perfect puppy for you, and that your Havanese settled into your home so well. We agree that he is a stunner, and clearly from champion stock with such perfect looks!

Rated 5 out of 5 stars

Europuppy is trustworthy and honest and…The best place to get a

Europuppy is trustworthy and honest and caring. The dogs are lovely and healthy and come when Europuppy says they will. The best place to get a pure breed puppy. I have a mudi and my daughter has a French bulldog, both lovable and loving beings. Highly recommended.

November 19, 2019
Unprompted review
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Reply from Euro Puppy

Dear Emily. thank you very much for your kind words, and we appreciate the trust both you and your daughter put in Euro Puppy to provide your perfect pup. And we always enjoy your updates of your stunning Mudi :)

Rated 5 out of 5 stars

Great experience with Euro Puppy

Great experience with Euro Puppy. We got our French Bulldog, Fiona from them. We were a little nervous about buying a puppy overseas but at the end I’m glad we did.

Fiona’s travel to us in the US was smooth and picking her up was a lot simpler than I thought.

Euro Puppy’s team always kept in touch throughout the process and made sure we are up to date. We love, Fiona, her Breeders clearly raised her well.

I’d highly recommend Euro Puppy who is thinking about getting a pup from overseas.

November 17, 2019
Unprompted review
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Reply from Euro Puppy

Dear Ray. We are delighted to hear from you and so happy that our team could help ensure that everything went smooth and simple for Fiona's arrival to you.
We know what a big decision it is choosing a puppy online, and we are so glad that we helped to find the perfect puppy for you.

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