Euro PuppyReviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and dedication, making the entire process smooth and reassuring. Many people highlight the exceptional customer service, noting the team's responsiveness, patience, and willingness to answer numerous questions. The service provided is often described as outstanding, with consumers appreciating the seamless process from initial contact to the safe arrival of their healthy and well-trained puppies. Reviewers are particularly impressed with the thorough communication and regular updates throughout the journey, ensuring a stress-free experience. However, some customers also noted that while basic training was excellent, they struggled with more advanced exercises, suggesting room for slight improvement in this area.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, communication,... See more

Product

Customers had positive experiences with the product, often receiving loving, wonderful, and fully trained... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and attentiveness... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our Puppy from Euro Puppy, the whole experience from start to finish was great. Super helpful whenever we needed info about our puppy before he came to us, sent us video updates & we asked for... See more

Company replied

Rated 5 out of 5 stars

Trustworthy, great experience from start to finish. Mr. Mohsen is a truly helpful and kind man — always available, caring, and professional. And as for the co-founder Mr. Sándor Fagyal, his commun... See more

Company replied

Rated 5 out of 5 stars

We recently welcomed our Cavapoo from Euro Puppy and couldn’t be happier. From the start, the team was responsive, caring, and kept us updated with videos and photos during the training period. O... See more

Company replied

Rated 5 out of 5 stars

We got our Leo today and he seemed so confident and excited to be in his new home . We immediately took him to the vet who checked all vaccinations , microchipping and health of Leo and came to th... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder
  3. Pet Store

About Euro Puppy

Written by the company

At Euro Puppy we know how important choosing a puppy is, and how important trust is when buying that puppy online.

We pride ourselves on delivering an honest, caring and responsible service that puts the health of our puppies above all else. After all it is a new family member that we are providing!

Working with live animals, and delivering them around the world, is not without its challenges. Even when issues naturally arise occasionally, we don’t shy away from the truth, but deal with it head on.

This belief in trust, accountability and transparency is why we were happy to join Trustpilot and share the heartfelt thoughts of many of our more than 15,000 customers.

Meet Euro Puppy

Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

I recommend Europuppy for any future dog owner!

Europuppy surpassed my expectations. I wanted a Boston Terrier but this breed is not existent in the country where I live. I found Europuppy and entered the Boston Terrier section to find the cutest Boston Terrier. I needed to ask them a few questions and they were extremely supportive. I made up my mind and purchased my dog soon after. They have prepared all the paperwork and all I needed to do is get my dog an import permit. They supported me every step of the way until my dog reached. He arrived in excellent health, super playful even after his long-haul trip!
Recommended for anyone wanting a guaranteed champion bloodline puppy hassle-free. My dog came with a passport, fully vaccinated and with his pedigree certificate.

October 7, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Thank you so very much for your wonderful warm words Abdallah. We are very dedicated to making the whole process of finding and delivering a puppy as smooth as possible, and we are so pleased that everything went beyond your hopes.
And it is fantastic to hear that Pablo is having a happy, playful time in your home, and right from his arrival.

Rated 5 out of 5 stars

Europuppy is amazing!

Europuppy is amazing! They were so professional, polite, and quite accommodating! They are also honest. They informed me that the puppy I had chosen was found out to have a heart murmur and was not suitable for purchase. They then recommend a different puppy which I agreed to. I asked them if they could expedite the shipping of my puppy because I was leaving on a trip and wanted to take him with me. Again, they worked hard to get my puppy to me. This puppy is AWESOME, AMAZING, OUTSTANDING!!! I ABSOLUTELY LOVE him. I would definitely recommend Europuppy without any hesitation whatsoever!!!!!

September 25, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Dear Ann, thank you so so much for taking the time to write such lovely feedback. We are so happy that Mozart is doing awesome, and that you were really happy with the service to get him to you. I am sure he is growing into a grand Rottweiler and still enjoying swimming in the lake at your home!

Rated 5 out of 5 stars

Europuppy is an exceptional service

Europuppy is a service I highly recommend. They are reliable, trustworthy experts and very responsive even if you are located across the world. I purchased a healthy show quality Havanese puppy that exceeded my expectations which are very high. He is healthy, very social and stunning! Thank you Europuppy for making the connections to bring me my precious puppy!

September 24, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Thank you so much for your wonderful words Julz, and we are so happy that Avi fills you with so much joy, and we were delighted to see your recent pictures you sent us of him in his home with you in the U.S!

Rated 5 out of 5 stars

Our Spencer.

The best experience of adopting a puppy I have ever had.Put your faith in Euro Puppy the people are fantastic to work with.

September 24, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Thank you for your very kind words Ethel. It was a great pleasure to unite you with Spencer in Canada.

Rated 1 out of 5 stars

My puppy came to me with Giardia

My puppy came to me with Giardia, and a ear infection as soon as she arrived I noticed her stomach was very swollen. She was on antibiotics for a week, and other meds for her ear, during her vet check, they also discovered a hernia above her navel. We invested a lot of money to get her feeling better, and for her hernia surgery. I contacted Euro puppy via email numerous times and I kept getting a run around. They say they’re puppies are checked by a vet before travel which is not true at all! I don’t regret her one bit, we love her tremendously, I do regret everything she had gone through in such a short time and at a young age because this company has no regards to the pets that they’re selling, only to the money that is coming in. I do not recommend Euro puppy at all!

September 24, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Dear Jewels,

Firstly we want to say thank you for the lovely birthday pictures of Luna that you sent us; she is looking so happy, healthy and full of joy. We are so pleased that under your care she has really blossomed once more into a gorgeous salt and pepper Miniature Schnauzer.

We understand that you have this negative feeling about Euro Puppy because Luna did not arrive as you expected. We of course know that this is not what you had hoped for, and we are very sorry for the distress it caused both Luna and yourself.

We can however say that Luna was most definitely checked by a vet beforehand and passed her health check. This was just before her initial planned flight. However there were factors out of our control at the last minute that caused delays to her travel.

We believe that these health issues occurred, probably due to not receiving your required confirmation for her travel, and they would have been avoided otherwise. This caused Luna to be stopped from flying, on a number of occasions. We wish that Luna could have travelled on time, when we had the flight booked just after the vet check.

We do take any reports of illness very seriously and at that time we contacted the other families who received puppies from Luna’s litter, and they were all very happy and the puppies healthy. Thankfully now all this is resolved, and Luna is happy and healthy with you in her home as well.

Rated 5 out of 5 stars

Very professional

Very professional, caring, trustworthy.

September 24, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Thank you for your very kind feedback Rick. It has been a great pleasure helping you to find handsome Nikko, and see him as part of your family.

Rated 4 out of 5 stars

Excellent service

Excellent service
Highly professional
Authentic and genuine

September 24, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Thank you for your kind review Ashit. We are delighted to hear that you were so pleased with the service while you waited to receive Yamei. We know you will have wonderful times together.

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