Euro PuppyReviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and dedication, making the entire process smooth and reassuring. Many people highlight the exceptional customer service, noting the team's responsiveness, patience, and willingness to answer numerous questions. The service provided is often described as outstanding, with consumers appreciating the seamless process from initial contact to the safe arrival of their healthy and well-trained puppies. Reviewers are particularly impressed with the thorough communication and regular updates throughout the journey, ensuring a stress-free experience. However, some customers also noted that while basic training was excellent, they struggled with more advanced exercises, suggesting room for slight improvement in this area.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, communication,... See more

Product

Customers had positive experiences with the product, often receiving loving, wonderful, and fully trained... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and attentiveness... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our Puppy from Euro Puppy, the whole experience from start to finish was great. Super helpful whenever we needed info about our puppy before he came to us, sent us video updates & we asked for... See more

Company replied

Rated 5 out of 5 stars

Trustworthy, great experience from start to finish. Mr. Mohsen is a truly helpful and kind man — always available, caring, and professional. And as for the co-founder Mr. Sándor Fagyal, his commun... See more

Company replied

Rated 5 out of 5 stars

We recently welcomed our Cavapoo from Euro Puppy and couldn’t be happier. From the start, the team was responsive, caring, and kept us updated with videos and photos during the training period. O... See more

Company replied

Rated 5 out of 5 stars

We got our Leo today and he seemed so confident and excited to be in his new home . We immediately took him to the vet who checked all vaccinations , microchipping and health of Leo and came to th... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder
  3. Pet Store

About Euro Puppy

Written by the company

At Euro Puppy we know how important choosing a puppy is, and how important trust is when buying that puppy online.

We pride ourselves on delivering an honest, caring and responsible service that puts the health of our puppies above all else. After all it is a new family member that we are providing!

Working with live animals, and delivering them around the world, is not without its challenges. Even when issues naturally arise occasionally, we don’t shy away from the truth, but deal with it head on.

This belief in trust, accountability and transparency is why we were happy to join Trustpilot and share the heartfelt thoughts of many of our more than 15,000 customers.

Meet Euro Puppy

Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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1-star

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4.9

All reviews

(173)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

It was hard waiting for my Mudi dog

It was hard waiting for my Mudi, the flight was delayed due to my baby puppy having a cough. However, I have truly received a wonderful puppy that is healthy, beautiful and show quilty. He is a sweet, obedient and his unique appearance attracts alot of attention.

November 1, 2019
Unprompted review
Euro Puppy logo

Reply from Euro Puppy

Dear Dahlia. Its a great pleasure to hear from you, and thank you for your honest appraisal. We know it can feel a long and hard time waiting for your puppy to arrive, especially when there has to be a delay so we are sure a dog is happy and healthy to travel.
We are so pleased the wait was worth it, and that your dog is so beautiful, it is even show quality! We know what a stunning and rare breed the Mudi is, and we bet he is very popular!

Rated 5 out of 5 stars

Delighted by the service that Gabor…

Delighted by the service that Gabor ,our puppy concierge ,gave us from beginning to end .
They were not preterbed by our numerous questions, only happy to respond .
The puppy was delivered in perfect conditions and was
I do not doubt the high quality of breeders used by Euro puppy.
Euro puppy was flexible at a moments notice and provided all the necessary, legal and medical paperwork for our puppy.
I would without a hesitation reccommend Euro Puppy to anyone wanting to acquire a pedigree puppy.

October 29, 2019
Unprompted review
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Reply from Euro Puppy

Thank you so much for taking the time to write such wonderful feedback. We are so honoured and proud that you found our service, communication, and most of all your puppy, perfect! It was a pleasure to unite you with beautiful blue Newton the Frenchie.

Rated 1 out of 5 stars

Sick puppy, ignored by Europuppy, do not trust this company

My husband and I adore our puppy. Every time we leave the house we are getting questions about where we found her and we want to be able to share a positive review of our experience with you and Europuppy. However, we can’t and I would not recommend anyone to use this service.

After her first vet visit we were informed that she was underweight and that her puppy shots were stopped too early so we had to repeat some of them. We were troubled by this but didn't think too much of it. We also found out that she had a hernia which was caused during neutering as one of the other reviews has mentioned. Not long after we realized she had a significant worm infestation. Her doctor assured us that this was something that began before she was delivered to us based on the severity of the infestation and the size/age of the worms. We went through several rounds of treatment with her to get her healthy. After learning about the worms it became clear why she was underweight but also really called into question that her de-worming shots were stopped so soon, especially since we were told she was being fed a raw diet by the breeder and the trainer. As you can imagine, this has been very stressful for her and for us and also expensive (over 1.000 euros) and time consuming for us.

I also want to share is that it is very clear that she was not socialized as was advertised as she is still afraid people and is especially uncomfortable around children.

We also paid for extra training and of the topics the trainer was supposed to work with her on she understood how to come and her name but not much else, including that she didn't know how to sit. I understand it is hard to make promises about what a dog might learn in a training. On the other hand, our pup is very intelligent and is readily learning new tricks every day so there seems like a disconnect here.

In order to turn this into a positive experience with Euro Puppy, we tried multiple times to contact them and we were completely ignored.

In particular we feel dissatisfaction considering our puppy was advertised as being the pick of the litter, champion bloodline and that we paid more than I've seen any other dachshund listed for on Europuppy.com.

I feel like this was a complete scam.

October 28, 2019
Unprompted review
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Reply from Euro Puppy

Hello Laura,

We have been in touch through email with you about these concerns. We are glad that after discussing this with you again, we could clearly show you that the vaccinations and dewormings were in fact up to date, and that Frida was well cared for.

We could also help alleviate your worries by showing that much of these problems were in fact unfortunate misunderstandings.

Rated 5 out of 5 stars

We are very happy with our little dog

We are very happy with our little dog. We entered him in a puppy show this past week and he got great reviews. He won best in show for his breed.!! So again we are extremely happy with him. Oh yes, we named him, Moody. Again thank you.

October 28, 2019
Unprompted review
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Reply from Euro Puppy

Dear John

Thank you for your feedback and especially for sharing the great news, we are really proud that he has won Best in Show, that is so fantastic. And so soon after arriving to you in the U.S. What a star! And naming him Moody the Mudi is brilliant!

Rated 5 out of 5 stars

Awesome Experience

Our experience buying our puppy from Euro Puppy was awesome. They sent emails to us throughout the timeframe giving us updates, new pictures, a youtube video, and they were very responsive to all of our questions. We asked them to try and find a flight that would arrive over the weekend, since that was easiest for us, and they were able to do that. Our little guy arrived at the airport with all the paperwork necessary to make our customs process as painless as possible. He came happy and healthy.

October 28, 2019
Unprompted review
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Reply from Euro Puppy

Dear Adam

Thank you for your kind words and we so are pleased that you found the whole process awesome! We really pride ourselves on making the wait for a pup enjoyable and stress free, so we are happy this was the case for you. We are also delighted that Caramel arrived smoothly to your home last week, and that he is happy and healthy.

We look forward to seeing how is enjoying being part of your home.

Rated 4 out of 5 stars

I absolutely love my puppy

First off, we are absolutely in love with our 5 month old English Cocker Spaniel we have since renamed Lady. She is so well behaved and you can clearly tell she was well loved and appropriately socialized. Couldn't have asked for a better puppy.
Most of the process with Europuppy was easy, but confirming my puppy's ticket was nothing short of a nightmare. I was given incorrect contact information, and even upon reaching back to Europuppy I was told the information was correct... Even though it wasn't. The airport code I was given was not the airport she was going to be arriving at. If we hadn't have asked a local friend, we would have not known (we just moved to a new country)
I did give Europuppy correct contact information and airport code for my country so hopefully this won't happen again.
Regardless, it was a small issue that just required more work on my end and was totally worth it to have gotten Lady. Would definitely purchase through them again.

October 19, 2019
Unprompted review
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Reply from Euro Puppy

Dear JC

Thank you very much for your feedback, and it is great to hear from you.

We are so happy that after the hiccups with changes to the airport codes to get her to you in Azerbaijan, you were still pleased with the process as a whole.

And we are delighted that Lady has settled in so well to your home, and we will pass on your kind words to her breeder about her lovely nature.

Rated 5 out of 5 stars

We had our beautiful storm 7 years ago

We had our beautiful storm 7 years old now. She is the most loveable kind natured GSD . I've given been stopped several times by stranger who say her marking are beautiful and what looking dog she is.
She truly is a wonderful member of our family .

October 19, 2019
Unprompted review
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Reply from Euro Puppy

Dear Tina

It is lovely to hear from you, and thank you so much for letting us know what happy times you are having with Storm, and that she is such a eye catcher!

We loved your recent birthday update you sent us of Storm too, out and about in the countryside!

Rated 1 out of 5 stars

All the puppies I have got from you…

All the puppies I have got from you have had one serious health issue or the other. This is so very painful because seeing your puppy in pains and having spent so much money on purchasing makes it very unfair.

October 18, 2019
Unprompted review
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Reply from Euro Puppy

Dear Olawale

We are very surprised to hear this from you Olawale, as you have been an honoured returning customer to us.

We provided you with 2 dogs. You got a Great Dane from us 7 years ago, and we have never received any concerns about the dog’s health from you. You returned to us for a Caucasian Mountain Dog earlier in 2019. We were pleased to help again, as you were happy with your Great Dane, and we appreciated your trust in us. Since then we did not hear anything from you.

We find it strange that in all these years you did not tell us of any problems, despite being in contact with us often, and especially as your dogs have a lifetime guarantee.

Obviously we want to take this seriously, so we reached out to you several times after seeing this review. But we have heard nothing back about the details of any health issues your dogs may have.

The health of our dogs comes first, and we hope that your dogs are in fact happy and healthy, as we know of nothing from you to show that they are otherwise. But we are of course ready to help, if you do wish to get back in contact, anytime.

Rated 5 out of 5 stars

Excellent service.

I am very happy with my puppy and I got excellent service with Euro Puppy. Thank you for your help.
Kind regards
Kristin

October 14, 2019
Unprompted review
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Reply from Euro Puppy

We are delighted to hear from you Kristen, and we really enjoyed the picture you sent us of Trixy after you received her.
We are honoured that you have chosen Euro Puppy to bring you two more Havanese, who will be with you just in time for Christmas!

Rated 2 out of 5 stars

Dog purchased was not house trained as…

Dog purchased was not house trained as discussed.

She was more than obviously over placed in kennel as a puppy.

Air delivery was an challenge. They did not make delivery of dog a priority or easy.

Buy local

October 11, 2019
Unprompted review
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Reply from Euro Puppy

Dear Kevin

Thank you for sharing your thoughts about your experience with Euro Puppy, it is always appreciated.

We know delivering a dog by air is always a big deal, and when arranging flights for our dogs their safety and health is always the first priority for travel.

We are also sorry that the training didn't meet your expectations, and that the challenging transition for your older puppy did not go smoothly at first.

Please feel free to contact us any time if you require any assistance and advice with the training of your Belgian Shepherd.

Rated 5 out of 5 stars

Europuppy is very helpful with good quality

Europuppy is very helpful & provide very update information. The puppy I purchased from Europuppy is very healthy & guaranteed

October 10, 2019
Unprompted review
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Reply from Euro Puppy

We are so happy to hear back from you Rosanna, and that you were pleased with the service. We know how important it is to get regular updates when you are excitedly waiting for your puppy to arrive. We are glad that Empress is a healthy and happy English Cocker Spaniel in her home with you in Hong Kong.

Rated 5 out of 5 stars

Excellent quality! Thanks for bringing me such an adorable and handsome French Bulldog!

Very helpful and knowledgeable in addressing to the many questions I have. Reliable and excellent customer experience!

October 9, 2019
Unprompted review
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Reply from Euro Puppy

Thank you very much Corina. We are so happy that we could help with all your questions, and that you were pleased with our customer service. We know what a big deal it is choosing a puppy online, so we are delighted we could make everything smooth for you, so you could enjoy happy times with Bubble Gum the Frenchie in Hong Kong.

Rated 5 out of 5 stars

I purchased 2 dogs from Europuppy…

I purchased 2 dogs from Europuppy amazing I trust you with my eyes closed .
And they check the puppy you’ve chosen if it have a problem they will not take it from the breeder him self and they will ask you to choose another one .
Thank you Europuppy

October 9, 2019
Unprompted review
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Reply from Euro Puppy

Dear Zareena, thank you for your very kind words. We are so honoured that you had such trust in Euro Puppy, that you came back to us to help find your second perfect Cavalier. We just loved your update after Alfie arrived, showing him and Daisy cuddling together!

Rated 5 out of 5 stars

Sterling service

I have been through several points inorder to get a Golden retriever. Finally I got in contact with EURO PUPPY.My experience with Euro Puppy is an excellent one as they managed to get me through all channels to have my new puppy over in Malta. When we brought him over he was only four months old and now he will be one by 23rd October. Their service and customer service is very helpful and do their best to fulfill your desires.

October 8, 2019
Unprompted review
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Reply from Euro Puppy

It's wonderful to hear from you Frank. We are so, so delighted that after a lot of searching to find your perfect Goldie, we could help you find Sherlock, and that you were so pleased with the whole process. We know from your updates, that Sherlock is growing to be a beautiful dog, and that he is very devoted to your son!

Rated 5 out of 5 stars

Euro puppies are the best I highly…

Euro puppies are the best I highly recommend them my puppy turbo is doing really good here in California they sent him to me all the way from egipt

October 7, 2019
Unprompted review
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Reply from Euro Puppy

It's great to hear from you Jaime. And we are so pleased to have brought Turbo to you in sunny California. He will growing into a big and handsome Cane Corso now!

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