Eurospares Reviews 

313
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I've worked with Eurospares for some time now, sorting ad-hoc deliveries for them. They are an extremely good company to work for. Everything is always very clear, and ready to go. Our drivers lov... See more

Rated 5 out of 5 stars

Just wanted to give Neil at Eurospares London a proper shout-out. He’s been brilliant helping me put together several parts baskets for my garage, and honestly the service has been spot on from... See more

Rated 5 out of 5 stars

My experience of Eurospares was excellent.For a start they had the part I needed which had been hard to source for my make even the dealer couldn't get one .It was a reasonable price for genuine parts... See more

Rated 5 out of 5 stars

A cracked information screen had caused all manner of havoc with fault lights. Eurospares had both a new and used option available with the used unit having been tested prior to entering inventory.... See more

Company details

  1. Auto Parts Store

Written by the company

Since 1985, Eurospares has been the world's largest supplier of new and used supercar parts for high-performance brands, including Ferrari, Lamborghini, Maserati, Porsche, and Aston Martin. Our passion for these automotive legends fuels our commitment to offering an unparalleled selection of genuine, OEM, high-quality aftermarket, and carefully recycled parts. We maintain a vast inventory exceeding £70 million, ensuring you find the exact part you need, fast. Our user-friendly website provides detailed part diagrams, highly competitive prices, and 24 or 48-hour delivery options to most countries worldwide. We're a real company run by real people. Many of our team members are fellow supercar owners and enthusiasts, sharing your passion and possessing the expertise to assist you with all your repair and restoration needs. As a customer, you are at the heart of our business, and we continually strive to provide you with the best possible service. We are here to assist you at any stage, from part sourcing to after-sales support. Thank you for reading our reviews and visiting our profile page. We read all the feedback we receive and want to reassure you that we are not a faceless online-only company. Visit our website today to find the part you need and experience the Eurospares difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

313 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(313)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

You could have warned that in addition…

You could have warned that in addition to the price paid to you there are customs taxes, from 30 to 35% in Italy. It isn't correct to say nothing

January 13, 2021
Unprompted review
Eurospares logo

Reply from Eurospares

Dear Antonio,

Thanks for the review and apologies that you were charged duty on your import, this should not have been the case.

I have looked into this and there was a declaration missing from the paperwork which would have set the import duty to 0%.

This is our mistake and I offer my most sincere apologies.

If you can please get back in contact with us and provide us with the import duty document showing the value of duty paid then we will issue a credit for the value.

Once again, i apologise for the oversight on our behalf and i look forward to hearing from you so that we can get this rectified.

Rated 1 out of 5 stars

It's been two months since ordering and…

It's been two months since ordering and paying for a air pump hose for my Ferrari. Other than the order number I have received no communication from them? I have sent messages but received no reply! If you are wise you will not deal with this company since their customer service is nonexistent.

January 10, 2021
Unprompted review
Eurospares logo

Reply from Eurospares

Dear Fritz,

Thank you for your email.

I can see that you placed your order 02/11/2020 22:09 and we emailed you the following day (03/11/2020 10:16) informing you that your order has been cancelled as the part ordered was no longer available from Ferrari and on this occasion we had no alternatives available to offer you.

Your payment was cancelled and returned to you at the same time.

We then received an email from yourself chasing your order 07/01/2021 21:27 which we replied to 08/01/2021 09:14 confirming that your order had been cancelled.

Based on your review we can assume that you did not receive these emails so i can understand your frustration however can i ask you to check your spam folder and / or add orders@eurospares.co.uk to your safe senders list so that we do not have the same problem in the future.

Unfortunately on this occasion we can't supply the hose ordered as it has been made obsolete by Ferrari however i would like to suggest that you keep an eye on the cars breaking page of our website and if we get a suitable car in for breaking then we should be able to supply a used part from a donor vehicle.

Once again, i'm sorry if you didn't receive our communications however if you could re-check your emails then we can avoid any future problems and if there is anything we can do to help rectify your experience then please let us know.

Rated 5 out of 5 stars

Excellent Experience!

Easy to use website and ordering process, competitively priced compared to the competition. Great communication from start to finish, speedy delivery.

Keep up the great work!

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Overseas Order!

Ordered several under tray parts for a 458C. Shipped via FedEx. Packaged extremely well, perfect condition. Great price with the exchange rate even with paying the overseas freight.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

A Wonderful First-Time

It was the very first-time for me to buy parts abroad through the internet and everything went well......
Fortunately I found Eurospares.
It all credited to the efficient staff and the accessible system.

October 8, 2020
Unprompted review

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