I ordered a Marcy leverage gym + leg and preacher curl extensions. This came with a free 60kg set of cast iron Olympic weights. The price of the machine was £100 to £200 less than other retailers. Ord... See more
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Purchased item which was shown in stock, no communications or replies to any emails. Only recorded message on phone line. Money taken. Terrible company. Terrible service. Have purchased other large... See more
Company replied
Edit: Item finally turned up! Apparently the courier managed to lose a huge 50kg box with an elliptical cross trainer in it... My shipment was supposed to be delivered on the 9th but it was resch... See more
Company replied
Offers free shipping but then tries to charge £75 at checkout. They said my postcode is classified as the highlands and that their nearest depot was Glasgow. I explained that I live 30 m... See more
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Company details
Written by the company
Exercise is one of the UK's leading home fitness and sports retailers, dedicated to providing customers with the equipment they need to keep active and expert tips and advise to help them do it
Contact info
Pure Tec Ltd,, DN14 6ET, Goole, United Kingdom
- 03001312790
- hello@exercise.co.uk
- exercise.co.uk
3.5
Average
153 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After a stuttering start,Britt Ward…
After a stuttering start,Britt Ward proved to be an angel and my replacement seat duly arrived. Top marks to Britt.
April 26, 2022
Unprompted review
Reply from exercise
Thank you so much for this great review. We really appreciate your business and helping to share the word about us and Britts quality customer service.
I bought an exercise bike from Argos
I bought an exercise bike from Argos. It was not suitable, so I decided to return.
The reason for 4 stars, is that it took a little while to organise a collection. However, I felt assured that the collection would take place, and all my email communications were dealt with promptly and professionally. I would be confident to use this company again.
April 26, 2022
Unprompted review
Reply from exercise
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Excellent customer service from Britt
Excellent customer service from Britt. Had to arrange a return and all my questions were answered promptly, delivery arranged swiftly, and any issues solved.
April 22, 2022
Unprompted review
Reply from exercise
Thank you so much for your 5-star review! We will share this with Britt to let her know to keep up the amazing work.
Excellent service from Britt
April 21, 2022
Unprompted review
Reply from exercise
Thank you so much for your 5-star review! We will share this with Britt to let her know to keep up the amazing work.
Needed a replacement cable for Marcy…
Needed a replacement cable for Marcy multi gym and the team sorted it out really quickly with great communication. First class service 👍🏻
April 15, 2022
Unprompted review
Reply from exercise
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Had a couple of bits missing from my…
Had a couple of bits missing from my multi gym so contacted customer services and they were amazing. Very helpful and professional and got the issue sorted immediately
April 3, 2022
Unprompted review
Reply from exercise
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Marcy Eclipse HG5000 Deluxe Home Multi Gym
I brought a Marcy Eclipse HG5000 Deluxe Home Multi Gym, after a minor problem I have now got an email confirming my missing parts will be sent out, this is why I have now given 5 stars thank you
March 10, 2022
Unprompted review
Reply from exercise
We can see the parts were raised and confirmation email was sent after we received you query this morning. We will raise this our team to do better and be more efficient. We're sorry you had a bad experience and also apologise for the inconvenience caused.
Really happy with my multi gym so far…
Really happy with my multi gym so far 18 months arm curl developed a small split in the armrest area customer service got straight back to me whithin 2 to 3 hours very efficient and agreed to send out replacement straight away cannot fault them for cover on the warranty and customer service thank you
March 7, 2022
Unprompted review
Reply from exercise
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work
Great experience I purchased exercise…
Great experience I purchased exercise bike it was faulty they dealt with it very well and had a new one sent out immediately and broken one collected the following week
Thanks
March 4, 2022
Unprompted review
Reply from exercise
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I contacted Pure-Tec regarding damaged parts a …
I contacted Pure-Tec regarding a small issue with my multigym. I got speaking to Britt and she confirm my warranty was still valid and would send me out the parts i needed replaced free of charge, and I would receive them in 5/7 days . I couldn't ask for better service. Britt made it all so easy to get sorted especially as I'm dyslexic.
Great customer service.
March 2, 2022
Unprompted review
Reply from exercise
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Very satisfied
Bought a bike through amazon, and it was easy to assemble, clear instructions which just needed patience and common sense.
A pedal came off after 2 weeks, they were quick, friendly and helpful in replacing.
February 24, 2022
Unprompted review
Reply from exercise
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Had a piece break on my air bike
Had a piece break on my air bike, emailed and received the replacement part less then a week later.
Excellent service.
February 22, 2022
Unprompted review
Reply from exercise
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Shameful customer service
Shameful customer service. Rude, obnoxious. Do yourself a favour and avoid.
February 17, 2022
Unprompted review
Reply from exercise
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
Was very helpful asked for a strap and…
Was very helpful asked for a strap and we received it straight away a week later they are very helpful 100% happy with the service many thanks 😊
February 14, 2022
Unprompted review
Reply from exercise
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I contacted this company to ask for…
I contacted this company to ask for details of suppliers of a spare cable for my Marcy multi-gym as it had snapped but beyond the warranty period. Despite this, they made the extremely generous goodwill offer of sending the cable free of charge on this occasion. Wonderful customer service! Thank you!
February 10, 2022
Unprompted review
Reply from exercise
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Amazing service
Amazing service. Really look after customers. Would highly recommend.
February 9, 2022
Unprompted review
Reply from exercise
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Had a couple of little problems with…
Had a couple of little problems with the machine and on both occasions the customer service has been exemplary. Replacement parts sent out within a couple of days.
January 26, 2022
Unprompted review
Reply from exercise
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Great service and very helpful
Great service and very helpful. Solved my problem in no time. Would definitely be happy to use this company again.
January 20, 2022
Unprompted review
Reply from exercise
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Amazing service
Amazing service. Turned around very quickly and cannot recommend highly enough.
January 18, 2022
Unprompted review
Reply from exercise
Thank you so much for taking the time to leave us a 5-star review.
Excellent customer service the…
Excellent customer service the replacement parts were sent every quick
January 17, 2022
Unprompted review
Reply from exercise
Thank you so much for taking the time to leave us a 5-star review.
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