Experience It Now Travel Reviews 

97
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to meet their needs. Reviewers appreciate the personalized approach and patience shown by agents, ensuring a smooth and stress-free booking experience. This meticulous service often results in customers finding excellent deals and perfect holiday arrangements tailored to their specific requirements. No significant recurring issues or dissatisfactions were noted by customers, with feedback consistently highlighting positive interactions and successful holiday bookings.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the thorough and... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and helpfulness of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its thoroughness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our req... See more

Rated 5 out of 5 stars

Tracey was brilliant. Spent a long time helping us find and arrange our perfect long distance getaway. Took the time and trouble to understand our needs, clarify our options and choices, and find the... See more

Rated 5 out of 5 stars

First time we have used Experience it now travel agent in Seaford. Extremely welcoming, helpful and went beyond to find us the specific holiday we wanted. We booked 2 holidays and planning another wi... See more

Rated 5 out of 5 stars

Could not fault chloes service at the peacehaven branch. She was extremely patient, nothing was too much trouble. She provided an absolute 1st class ****service, took all the hassle out of my hands... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Travel Aggregator

Written by the company

Book your holiday with Experience It Now Travel, your trusted independent travel agency situated in East Sussex. Operating across four convenient locations in Peacehaven, Newhaven, Seaford, and Eastbourne. Partnering with the biggest brands such as easyJet, TUI, Jet2, MSC, Royal Caribbean, and many others. Let us find your dream holiday, offering you unmatched experiences and lasting memories. Your journey begins right here!


Contact info

4.9

Excellent

TrustScore 5 out of 5

97 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(97)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe gave 1st class service

Could not fault chloes service at the peacehaven branch. She was extremely patient, nothing was too much trouble. She provided an absolute 1st class ****service, took all the hassle out of my hands that comes with booking a holiday and made it simple and easy! Chloe was friendly and would absolutely recommend Chloe at the peacehaven branch to anyone. Will definitely go back to see her when booking my next adventure

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

We have now booked 4 holidays at the…

We have now booked 4 holidays at the Langley branch. Tracey and Hannah are always extremely helpful and go above and beyond to help us. We love personal approach and would rather deal with people face to face
Would highly recommend Experience Now Travel

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Peacehaven Brsnch

Would never go anywhere else but the Peacehaven branch the girls are fantastic and offer unrivalled service would score a 20 if it let me

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

We always book our holidays and mini…

We always book our holidays and mini breaks at the Langney branch. Tracey couldn't be more helpful and always goes out of her way to get us what we want (even though we often leave it until the last minute!!). There is always such a calm and friendly atmosphere and we couldn't recommend it enough. Thank you for everything!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Amazing staff. They listen to you requirements and deal in a very professional way. Will always use this company for any future holidays. Highly recommend them.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Went in to Langney branch and booked…

Went in to Langney branch and booked our first ever cruise. Alison couldn’t have been more helpful, she explained everything we needed to know and reassured us that she would be available to help at any time until our cruise. Thank you so much.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our requirements and searching and going through various options. We never felt rushed.
We chose a hotel and Tracey developed a package for us including private transfers.
A great service, which resulted in a great holiday :-)

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great help for a last minute cruise.

We requested some options for a last minute getaway on a very limited budget.
Chloe, Katie & Nicola were so helpful and found us a cruise that suited our needs.
This wasn't our first time using experience it now travel, and it definitely won't be the last.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Peacehaven Branch

We have been using the Peacehaven branch for a number of years now, and have built up a real friendship, all the staff there are super nice and professional (especially Chloe ☺️) they really look after you and pay attention to what is asked of them the whole process is quick and easy! Plus they make a cracking cup of tea 👍

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

A really friendly and helpful service

A really friendly and helpful service
Recently booked a river cruise at the Langney Branch
What an I say outstanding service friendly staff and they remembered us when we called in today to pay some of the balance off.
Would recommend

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t look anywhere else.

This is the only place I would go to book my holidays. Chloe in Peacehaven is an absolute gem , nothing is too much trouble for her . All the staff are so helpful.
Just go and tell her what you want and she will sort it out for you and always at a great price

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Gave some ideas for the type of holiday we were looking for and they found just what we were looking for and at a good price. Easy to book and discuss any problems we may have.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to deal with Tracey…

Always a pleasure to deal with Tracey at Experience it Now, at the Langley, Eastbourne office. She always has a smile on her face when we visit and answers emails promptly. She is knowledgeable on all related travel and especially cruises.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

We booked through Tracey at Langney shopping centre. We gave her the brief of what we wanted and she came up with the ideas and suggestions. Tracey also sorted our flights and motor home for New Zealand next year. Thank you Tracey for you support 👍

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Experienced Travel Agent

First time we have used Experience it now travel agent in Seaford. Extremely welcoming, helpful and went beyond to find us the specific holiday we wanted. We booked 2 holidays and planning another with them. They made the experience easy and kept in contact during the whole process to ensure we were happy. A great team in Seaford, many thanks.

July 25, 2025
Unprompted review

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