Experience It Now Travel Reviews 

97
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to meet their needs. Reviewers appreciate the personalized approach and patience shown by agents, ensuring a smooth and stress-free booking experience. This meticulous service often results in customers finding excellent deals and perfect holiday arrangements tailored to their specific requirements. No significant recurring issues or dissatisfactions were noted by customers, with feedback consistently highlighting positive interactions and successful holiday bookings.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the thorough and... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and helpfulness of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its thoroughness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our req... See more

Rated 5 out of 5 stars

Tracey was brilliant. Spent a long time helping us find and arrange our perfect long distance getaway. Took the time and trouble to understand our needs, clarify our options and choices, and find the... See more

Rated 5 out of 5 stars

First time we have used Experience it now travel agent in Seaford. Extremely welcoming, helpful and went beyond to find us the specific holiday we wanted. We booked 2 holidays and planning another wi... See more

Rated 5 out of 5 stars

Could not fault chloes service at the peacehaven branch. She was extremely patient, nothing was too much trouble. She provided an absolute 1st class ****service, took all the hassle out of my hands... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Travel Aggregator

Written by the company

Book your holiday with Experience It Now Travel, your trusted independent travel agency situated in East Sussex. Operating across four convenient locations in Peacehaven, Newhaven, Seaford, and Eastbourne. Partnering with the biggest brands such as easyJet, TUI, Jet2, MSC, Royal Caribbean, and many others. Let us find your dream holiday, offering you unmatched experiences and lasting memories. Your journey begins right here!


Contact info

4.9

Excellent

TrustScore 5 out of 5

97 reviews

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No recent history of asking for reviews

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4.9

All reviews

(97)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Travel Agency

Tracey’s career in the travel industry, has been well earned over the years, with her hard work & dedication. I’ve always trusted Tracey’s limitless knowledge & wisdom with booking our holidays! Experience It Now, is a lovely welcoming Travel Agency, which goes above & beyond in your individual needs. What a treat giving the specifications for a holiday, to find the end result is always to perfection. Honestly always a pleasure. The other members of staff are equally as helpful. Would highly recommend Experience It Now in Langney Shopping Centre, Eastbourne. Steve

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

I was recommended by a friend to visit…

I was recommended by a friend to visit experience it now travel (peacehaven branch). I wanted to book New York for my 50th birthday next year. On arrival at the shop I met with Chloe, I explained I wanted to go to New York and with her kindness and knowledge we booked our break.
I have been so happy with the friendly service I’ve received. Chloe has been so informative and patient making sure that I was going to get the best from my holiday. I have used email to correspond as well as visiting the shop, I want to say both Chloe & her colleague Ellie are so efficient in their replying.
I would highly recommend this shop to anyone wanting that happy friendly and human experience to booking their next holiday.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Peacehaven Branch

I’ve booked 3 holidays with Chloe now at the Peacehaven Branch, her and her team are very welcoming, friendly, knowledgeable and have loads of patience as I’m really fussy lol. Would absolutely recommend them 100% 👍 I’m looking forward to planning more upcoming holidays 😊

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Australia flights

We went into the travel agents for advice on flights to Australia. Julia was very knowledgeable as she had been there. She gave us different options for stopovers and prices. She was friendly and efficient and rang me several times with information. We would definitely use her again. Thanks for your help.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Seaford branch are amazing

All the staff at Seaford branch are wonderful and go over and beyond. Especially Georgia, she helped me so much with picking out my holiday that she made sure she could find me the best deal. She’s very patient and understanding.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Renae was so easy to work with, she put together my bucket list trip for my family just days before Christmas. I will most definitely be using her services in the future.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Me and my partner have booked with…

Me and my partner have booked with experience it now in Eastbourne with Kim from day one with Kim for a number of years. We find the staff excellent we have just booked two more and will carry on with you..... five star's

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have booked many trips now using experience now travel visiting many destinations, We can not speak highly enough of Chloe and appreciate all her hard work in always ensuring our requirements are met, she is clearly passionate about what she does and always goes above and beyond, she has made booking with experience now travel so straight forward and stress free, something we haven’t always encountered when using other travel agency’s
We will continue to keep using experience now travel
Thank you Chloe and the team

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

I have booked another holiday with this…

I have booked another holiday with this travel agents, they have given great service and advice. They have been very helpful with any of my requirements. I feel much safer booking a holiday with this company than online, I would give 6 star rating but there is only 5. 😜

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

The moment I came in to ask for some…

The moment I came in to ask for some advise the girls were really good Chloe H came over and politely asked if she could watch as she is new which I agreed to. When coming in the second time Chloe H stood up with a smile and great welcome remembering that I came in the other day she sat with the other lady watching her go through details and then took me over to her computer and continued to apologise as she was new and the system was a bit slow. Very lovely, helpful and polite ladies I appreciate your help today

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Over the last couple of months Jasmin has been so helpful in working with me to plan our trip to America next year, she has made some great suggestions, and nothing is too much trouble for her. She always gets back to you when she says she will. Thank you so much, I literally cannot wait until next September.

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t have asked for more

Jasmin helped us through the selection process by listening to where we wanted to visit on our cruise. The options she gave were sound and we left very happy that we would have a great holiday. All booked. Thank you very much Jasmin

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Canadian Experience

I booked a cruise for the first time.
As it was my 60th birthday this year I wanted something special to remember it by
Important to make memories.
The staff at Experience Travel now at our Langney shopping centre Branch were very helpful.
Kim paid every attention to detail to ensure there was a smooth transfer from Heathrow to Toronto and Quebec to pick up our cruise ship.
Fabulous Holiday....

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Jasmin our travel consultant was brilliant, she listened to what we wanted and gave us suggestions that matched what we had talked about, she gave us time to decide and then booked it for us with complete ease, she kept us updated right up until we travelled. When we came home there was a really lovely postcard on our doormat from her & the company which was a really wonderful touch and surprise, she is an asset to your company and we will definitely use you again.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Had booked trip pre covid. The team had worked so hard to manage all the postponements, cancellations and rebookings. Nothing was ever too much trouble. No matter who I spoke with, no matter which branch, they were in the know and could help me.
Takes the stress out of pre holiday preparations as they deal with everything.
Cannot recommend more highly. Will always use in the future.
Thank you all for everything you have done to ensure this once in a life time trip for my mum goes smoothly and is enjoyable for her.

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

We would definitely recommend…

We would definitely recommend Experience It Now Travel and we have booked many holidays via Kim who has always been a delight to deal with. It has always been a positive experience even when we have had external influences like flight cancellations etc Kim has managed to sort it and take the stress away. We will not hesitate to use again in the near future 😀 thank you.

February 13, 2023
Unprompted review

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