Expedia Reviews 

I purchased a round trip flight and the flight guarantee through Expedia, for my nephew to come visit. Something came up and he had to go back a week early. No problem I thought, glad I got the protection. WRONG. Because he "used half his ticket" and flew here, Delta would not honor a change, and Expedia (after an hour and a half hold bounce and hold) gave me $90 towards a new ticket, "if" Delta would honor it. They did. However, the protection was $45, and the flight was $250. Then I was charged another $300+ for the new flight. I should've just got the one way and dealt with the return later. It would've been much cheaper and no hassle. But now I know get the protection straight from the airline if you're going to get it. Expedia's protection is worthless.

They have NO customer support. They do not even respond to their facebook messages when "emergency" is mentioned in the text. They confuse their accounts with their partner's vrbo, and neither have accesdible customer support.

Today Saranya provided me with excellent customer service. I had questions about a dollar amount credit I received from United Airlines after having to cancel my travel plans earlier this year. She was able to answer all my questions and went beyond to give me all the information I needed. Thank you, Saranya!

I booked a round-trip through Expedia. My return trip flight was canceled so I called them to reschedule. We agreed on flights and time and she said I would email confirmation in 24 to 72 hours. Four days later I had to call their automated system to me my confirmation. It was then that I realized that Expedia had my first leg of the trip on Saturday and the second leg of the trip Sunday. I had to argue with them that I was not spending the night in the airport because they couldn’t figure it out after a 40 minute phone call. I think they may have fixed it but not really sure at this point. Also during the 40 minute phone call, there were at least a half a dozen people talking and laughing in the background. Very unprofessional this is the first and last time I will ever use Expedia. I really am afraid that when I get to the airport that I won’t have any confirmed flights.

This is for both Motel 6 and Expedia. I tried to book it for 04/28 at 0100 am so I can go into a room and sleep. I asked the clerk prior to booking with Expedia about the date and whether I could get a room right now and he wasn’t sure. He seemed like he was being inconvenienced doing his job. Once, I booked a room I found it was for 3pm and he said he didn’t have a way to change it so I had to contact Expedia to change it. This would have taken a lot more time than I wanted to simply get a hotel to sleep especially since it takes a while to use Expedia to get a room let alone trying to get my money back. I decided to cancel the reservation and pay cash which is more expensive and now I have to wait for my refund. Clerk should have known before booking. Clerk unconcerned about stay and difficulty getting room. I tried to open the door by moving the handle downward, but it wouldn't open. I asked the clerk who moved it upward and the door opened. He should have said something about how to open the door even before he gave me the keys and also noticed I was extremely upset by his indifference. Definitely less than 1 star. I saw that it was 2 stars before I booked at Motel 6, but I've stayed here before so I knew it was a stay worth my time and money. Definitely less than 1 star or less!

Do not use Expedia to book a vacation package. I have a screenshot of the Expedia confirmation page stating right next next to the price "resort fees included". When I got to the hotel I was charged $500 in resort fees. They will not refund me this amount. After much lip service promising to resolve the issue I was told in a nutshell that Marriott states in there small print that there are resort fees. They have no answer for me when I asked how they can legally print "resort fees included" next to the final price and then place blame on the hotel the package was booked with. Basically, it makes it look like you are getting a good deal by booking flights and lodging together when they do this. I wish I would have checked Trust Pilot before booking. I see I am not the only one who has been taken by this company. Lesson learned.

My last two trips booking thru Expedia have been terrible. If there is any glitch in your travel there is no way to get help to make changes an they charge you regardless. My first trip the flight was diverted and had to stay overnight on another city. Tried to call them while on tarmac and they couldn’t help. Ended up paying two nights hotel bdd red cause o couldn’t get the and car rental I was charged the extra day based on the estimated arrival time I gave instead of when plane arrived. The second trip I was booking hotel for a last minute stey where there were no rooms available in the town except one hotel. When I booked it Expedia changed date from what I had put in. When I got to hotel they didn’t have my booking. Clerk and I both tried to contact Expedia to no avail and I had to book a second room. I then tried to cancel figure booking again to no avail and was not refunded so had to pay over $500 for a comfort inn low end hotel room. Cancelling my account as they are not staffed to handle travel changes.

Extremely hard to deal with just use other sites. Never refund you for anything

Unethical company that camouflages prices and contributes to unrealistic additional sales. Fraud. Do not use this company

The worst nightmare to book air tickets through Expedia.Bought around trip tickets through them to Istanbul on Turkish Airways. On the way down every thing was smooth with 20kilo. Baggage on the way back they cancelled my reservation on Turkish airline and booked me on Pegasus Airlines with no baggage to check in. I ended up paying 200 euros to check in my baggage.i called Expedia and they Said sorry we can’t help. This is a joke I talked to Turkish airline and they said Expedia do it always because Pegasus is cheaper to fly with-so Expedia makes more mone.never again and please don’t book through Expedia.

I booked a trip to Mexico found out the flight was not included so I cancelled my trip. I was totally refunded. 2 days later I found same hotel and flight for cheaper. As it turns out somehow it shows I booked a flight on aircanada was charged to my account. Not only did I not book it the departure was in the us. I live in Canada 🇨🇦. I contacted Expedia they said I was only booked for a hotel and refunded. I opened a dispute and customer service did nothing. I’m hoping this will be resolved with my visa account. Will never again use Expedia again. Air Canada suggested that Expedia used my information to book the flight even though I cancelled booking.

If I could, I would give them a negative number! I used their app to book a hotel room in Denver. I was preparing to go, so I looked it up to make sure all of the details were correct. In a moment of insanity I decided to add a meal. After I clicked to update my reservation, it told me I had successfully created a new reservation for tonight. I immediately tried to contact them to cancel the reservation. The online customer care stated that the booking was not refundable. I have called everyone I know to call and I’m now clear that I have lost $160.
To Hilton’s credit, they tried to fix this, but we’re not able. I will never ever use Expedia again. I suggest that unless you have money to burn you stay away from them also.

Expedia Customer service is terrible

Just spent over an hour first with an online agent and second with a "supervisor" and their customer service approach is terrible. I never received confirmation of a hotel reservation that I made through them, so I booked another hotel instead through a different entity ("Bookings.com - which is so much better). It seems that Expedia booked the hotel and failed to send me a confirmation for that booking and of course I got a no-show fee from the hotel for not showing up for a booking I did not even know I had. Expedia tells me that a confirmation email was sent to me "the system automatically sent it to you" but they have no ability to prove to me it actually went out. They do not keep copies of confirmation email that they sent to me (convenient isn't it). I have not record of ever receiving this email confirmation. They tried to get the hotel to refund me, which the hotel will not and should not do. The hotel did everything correctly. I would think a company like Expedia would own up to this, but they will not. They said it is our "policy" to not compensate customers for mistakes that customers make. Whatever happened to the approach of "the customer is always right". I told them if they could show me the original email that they sent to me, then I would own up to this being my mistake, but they cannot prove to me they sent it because they do not keep records of communication with their customers. They actually had the audacity to question why it took me 19 days to call them (the booking was for July 1st) and had I called earlier they might have been able to convince the hotel to refund me. Again the hotel did nothing wrong and why would it matter when I called. I was on vacation and did not want to deal with this to I finished my vacation and returned home.

Stay away from this company. There are so many other options for booking vacations.

A s**tty experience. I purchased tickets with them, and in the end, they turned out to be something different than what I bought—different airlines. I couldn't check in or choose seats, and the baggage was not included as mentioned when selling the tickets. The customer service does not handle anything.

Still not recieved my money back, despite the hotel issued a credit note (as it was so lousy that we did not want to stay there) - so expedia recieved my money but have not refunded them to me yet. It has been almost a month now. Never using them again.

Hotel booking cancelled due to covid. Coupon given for the full amount but when used to rebook I suddenly lost over $200.
On complaining i got a coupon for the same accommodation which expires in Dec. No chance of using it as already booked. Absolute rubbish.

Expedia completely failed to provide support after having outbound flight cancelled by the airline and selling me an return flight with too short a connection time (50 minutes domestic to international), going so far as to tell me that if I didn’t accept the refund, they would refuse to put me on another flight if I missed my connection for any reason. Their solution was merely to try to push a refund rather than make sure I could conduct my journey as planned, even though I expressed flexibility in options, even offering to pay extra to make sure I had a flight, any flight, any time, any seat, and even a different date or through a different city if all else failed. They told me there was nothing available. Checking on expedia’s website itself, I found lots of available options, and asked them why they were telling me there were no flights or that they were all fully booked. They became a bit irate and refused to look into any options. All that would not have been so bad if they hadn’t kept me on hold and stringing me along during multiple phone calls for 45minutes to two hours, with twice promises that they would call me back to ‘check’ on what could be done. I pointed out to them that I had nothing to do with my outbound flight being canceled one week prior to the flight (airline issues), and that Expedia sold me the bundled flight to my destination with only a 50 minute connection time. I actually hadn’t complained about it, but rather they did, said ‘someone’ made a mistake to sell that bundle, but that they could only offer the refund rather that fix the acknowledged mistake. Fact, they never did call me back. After the second time of being told they would ‘call back’, and with only a couple days before the trip was to begin, I finally called the airline directly. The airline initially said Expedia had to fix it as they were the seller, but then ultimately did it themselves out of pity. So trip went on with a few adjustments (later connecting flight, and rebooking of cancelled flight for one day earlier) no thanks to Expedia. It appears that they only sell the products, but then wash their hands of any further responsibility after that. I fear that they cannot be counted on to help if any issues occur. With how complicated travel is becoming now days, the last thing anyone needs is unreliability in a time of need. Sorry Expedia, will book directly with airlines from now on. Problems can still occur, but at least I stand a better chance of getting them fixed.

This has got to be the worst experience I ever had with a vacation purchase. I made reservations through expedia for hotel and flight, it was fully refundable. But following my payment, I only received emails about the trip from Travellink and now it was nonrefundable. Hotel was fine cancelling, but travelling referred to another sub, named eDREAMS. This was not a dream, it was a nightmare. I lost 1500 dollars and got really angry because Expedia takes no responsibility - just refers me to their subs like eDREAMS, with call centers in India. I am shocked. NEVER again will I use Expedia.

After booking a 2 night stay in a hotel with expidia, all was going well until we turned up to find the Hotel derelict, it had been closed for 6 months, we was going to tring chillfest we had and paid for tickets pre booked and paid for taxis, total amount £500.00 tried all Friday night to find somewhere else but with no luck. Contacted expidia and they offered me a £50 voucher off my next booking. This company is a complete rip off I would stay away, 2 weeks later still nothing back apart for a message we are trying to resolve this for you.

Adding lower priced flights on their website that are not available for booking and when you contact their Agents, they use excuses of updating the site as the reason for having unbookable flights.