Expedia Reviews 

So I booked a room for my daughter that was traveling in a snow storm . When she got to hotel they said there was an issue with the booking. So I had to pay hotel directly for her and grandkids to stay. I was charged by both. Neither will refund me a charge as they want to point fingers at each other. Will never use again. Not my first problem with Expedia.

I reserved a car through them on a prepaid reservation. When I got to the car rental counter at the airport last night, the agent at Dollar informed me that they didn't have any cars available and there were dozens of people already waiting for their cars too. I called Carrentals.com customer service and was told they would contact the airport to verify that there were no cars then issue a full refund and would send me an email confirmation as soon as he completed the refund. I was also promised a callback from a supervisor as he told me they don't take calls from customers. I've not gotten my refund, I've not gotten any emails from anyone at carrentals.com and of course, I've not gotten a callback from a supervisor.

Shameless, canceling all hotels rooms bought through Expedia in Ottawa and letting the government buy them all so protester don’t have a room to stay. Stay in your lane

I have booked a holiday and needed to change the dates. Customer service polite, professional and very helpful. My favourtie holiday provider!!!

Booked a holiday two years ago through expidia and a flight was cancelled by the airline, then covid hit and for the last 18 months i've been trying to get my money back, they blame the airline they give false information such as i was issued a flight credit but it is out of date ! , I never wanted a flight credit and when i spoke to the airline they said i had another year to use it if i wanted to if not then expidia needed to sort out the refund,and I wish i had never trusted expidia, they even remove complains from social media. If i could just infuence one person to use the actual airlines and not expidia then this review is worth it. Don't use them because if it goes wrong they flip ypu off

Booked a hotel room for two nights. Expedia changed the booking to a "buy one night get one free," but doubled the cost of the first night to make up the money, without telling me about it. I had to leave the hotel after the first night due to issues with the hotel. The hotel was willing to refund my stay but since I booked through Expedia I had to contact them. Expedia said since they over charged me for the first night and "gave me a free second night" I was not entitled to any refund. Biggest rip off company out there.

Booked a hotel well in advance. Paid upfront as non-refundable. Arrived at the hotel after an extremely long stressful journey to find it closed.
Later on return home contacted Expedia for refund and compensation. So far after a good few days have received an email saying `'the money is being held by the hotel as it was non-refundable."
Obviously not my responsibility that the stay was cancelled via the hotel being closed and not my issue with the hotel it's Expedia as they took the booking and my money.
Such a shame as until now I've had no issues with Expedia everything has gone super smoothly in the past.
Will never use again absolutely disgraceful.

Pre-covid I booked a hotel in Venice for April 2020. Obviously had to cancel and spoke to the hotel. They were great and advised they had cleared the refund with Expedia.Expedia now advise me that I have a voucher for a future stay which must be used within 12 months. I won't be going to Italy within 12 months as I have Leukaemia and a low immune system but still no refund. Money before morals. Don't trust these people. Just try sending them an email!!!!

I contacted them and they were very helpful. They contacted the airline while I waited. They reached out and did everything they could to make sure I got my refund. Very helpful.

I ahd the same experience with a hotel booking in New York, the weekend the city shut down. It was impossible to get through on the phone to Expedia, so i canclled the hotel direct. They sent me a confirmation and stated that NO CHARGES were applicable and i should claim my refund from Expedia. I probably spent 30 - 40 hours on hold, calling at all hours of the day and night 9but at night India takes the calls....). Over and over until I finally reached a live person after 3 weeks.She called the hotel and confirmed - no charges and then it was supposed to hear back within 24 hours. never happened. After my midnight call to india - same story, confirm with hotel 9while I am on hold) and same promise - except now reply to e in 72 hours. never came either, so finally i claimed a refund by way of VISA card and after same hassles they gave me the credit - which of course Expedia could challenge. if they do, I will go to Small claims court, which I can do bc I live not too far from heir headquarter. Never, never, do business with them. Try booking flights and hitels direct, that will be my mantra from now on.

It's already passed 25 days since I've tried to refund my money for a hotel in which I've never stayed. All this situation looks like a fraud and Expedia is doing nothing for investigate it.
After another conversation with Expedia call center, it was promised that supervisor will contact me soon.
I hope we could manage my issue in higher level of management, because client support is absolutely useless.
From a customer service I hear only that they "trying to contact the hotel". They refused to provide me information for how long they will be trying to contact the hotel, how much time they need for the investigation.
I booked Querini Palace Academia Gran Canal Hotel in Venice. According to the hotel's rules I had to contact them before arriving.
I sent them messages via Expedia several times, tried to call, but nobody answered. In a day of my check-in I got a text message from the hotel that they cannot accept my reservation (I sent this message to Expedia customer service). The hotel refused an accommodation from their side, but anyway Expedia still don't want to refund money.

I was not expected that with so many proofs of the hotel's fraud I have to fighting for returning my money.

I will never ever use Expedia again! Just like at least one more person here wrote about that they had to pay 80% of the hotel room even though they thought it was free of charge to cancel. I thought so to and was chocked when I understood I had to pay 80% of the fee even though I canceled 3 weeks ahead! I have booked trough booking.com and hotels.com several times and cancelled and never ever have I been charged like this. So I will tell all I know that they won’t do bookings with you. This is really bad service! Now they get my money and since I canceled several weeks before we were due to come they will for sure rent the room to someone else. I will do my best to let as many people as possible know how you act!!

I had a better experience making here than with booking.com, no hidden charges no problems and customer services answers and helped when needed

A last minute trip booked to New York for my husband to see his very sick sister. Despite getting an email confirmation from Expedia to say the flight has been confirmed, when I went to do the online check-in I found there was no booking recorded.

After speaking to the airline, they advised nothing was on their system. I then spoke to Expedia, who said everything was fine on their end and that I should speak to the company with my flight details. I explained I spent last 30 minutes giving them every single reference/booking/confirmation number I had and they couldn't find the details.

The operative then said she'd call back after checking with the airline. When she called back and advised for some reason - she didn't know what - the flight out hadn't been booked, and instead of resolving the issue and booking a new flight, I've had to pay out further to get the flight. This is their proceedure while looking into it. I had no choice as the flight is tomorrow!!!

When the operative took all my card details to book the flight they couldn't and said I'd need to go direct to the airlines website and do it myself.

But the kicker is, 18 hours before I my husband is due to fly an automated email has come from Expedia telling us "Due to an error on our site, you had received a successful booking message, but one leg of the booking was in fact unsuccessful. Please note that you have not been charged by Expedia or the Airline for this failed portion of your booking." and instead of fixing it or calling immidiately, "If you wish to rebook the failed leg of your trip, please visit Expedia to rebook your one-way ticket."

I wonder if I hadn't chased them in the first place, would I have recevied an email at all. Expedia have managed to make a very stressful situation extra stressful. We won't be using them again.
A case has been raised by expedia to investigate.

worst company ever, Do not ever use this company
They changed my flight after I have made my choice and before I paid and then they disregarded my complaint which was send within minutes after receiving my confirmation.
Ignores complaints, total disregards of Danish legislation, even though they have a Danish webpage.

Do not book a hotel through these people. Utter Fraudsters. Will sell you a room that has no resemblance to the room or Hotel on arrival. Rooms so shockingly bad was almost funny. Couldn't stay there. They must be in cahoots with these shocking hotels. We never did get our money refunded.

I booked flights to and from Lanzarote at an advertised cost of £307, when going through the webpages to pay for the trip we were given an option to pay for hold luggage at £60. Later we noticed that this only allowed for the bags going one way, so we went back a few steps and removed the baggage option. The cost went back to £307 on that page, we moved through that next few pages to pay for the flights and when the invoice came into our mailbox the price we were charge was £367, the baggage had been put back on. I contacted their customer services straight away to ask why and was asked to email my invoice to their customer services. The next day i received an email saying it was not their problem, so tough luck basically!!

This is shocking customer service, even if we took baggage with us we would need to pay a further £60 to bring it back. What a rip off. I would not recommend anyone to use Expedia if that’s the way they treat their customers.

I use expidia for many years ask gold member never have problem but I get better deal today on other web I call customer service see if I get better deal or send deal answer no wast booking for 4 nights we $150 dollares credit in the resort for $677 all including regular room deluxe
I get better deal 5 night we $300 dollares Credict in the resort plus $150 dollars on coupon to spend in future for $746 total sorry I don't want cheat but not choosing thank you

Excellent Company! Customer Service knows what that means!!!! They help you as soon as they can! I Highly recommend EXPIDIA