Express Car Service  Reviews 

Overall a great service, friendly staff and drivers for all types of journeys, from airport transfers to local trips.
I've tried a few places and Express Car Service are the most reliable and good value for money, I highly recommend.

I have already written a review - unfortunately a negative account. But I shall do so again. As I seldom travel on my own, I specifically phoned from Cape Town to your number in London to book a taxi to meet me on arrival. I received confirmation, both verbally and then in writing that there would be a person holding a board with my name on it, waiting at Heathrow terminal 3.

On the day of my arrival, on 4 December, there was nobody to meet me. I waited and walked around and eventually, an official from the Padding Express desk took pity on me and offered to phone.Express Car Service.Three phone calls later a young man came running. 'Oh no, I'm here', he said, 'I sent you a WhatssApp text'.

Did it not occur to him that I had just come off an overnight long-haul flight and that my phone may not be switched on, or that, even if it was switched on, I may not have had time to connect to Heathrow WIFI. Either he did not receive the instruction to make a name board, or he was too lazy to do so.

If he was there on time, as he claimed, he must have seen me standing all on my own at the entrance to Terminal 3 arrivals. Did it not then occur to him to approach me and ask my name? Clearly not because everything is done by text or phone. It was only when he received a call from your office that he suddenly jumped and recognised me.

Then, to add insult to injury, he told me the fee was now 8 pounds more, given that he had exceeded his car park allowance for the trip. Was that my fault? Why was I held liable?

I specifically booked a taxi from your service at the recommendation of a London resident who praised Express Car Service highly. Based on my experience I would never pass on that recommendation.

I have just read the response by Express Car Service. This must be a standard response sent when there is a complaint because very little of what express Car Service says corresponds to what happened. I received no correspondence either verbally or in writing about switching on my phone etc etc. I approached every single person who was standing there with a name board. I do know my own name and it was not on a board. Nobody was obscured by other people holding name boards and when the young man finally approached me he was not holding a name board of any kind. When I asked him why the thing that I had specifically requested had not been done, he just smiled sheepishly and said he had phoned me on WhatsApp.. The Padding Express kiosk is within the gated circle of Terminal 3 arrivals so I did not wander anywhere. Where would I have gone anyway when I am not familiar with Terminal 3?

I do not want to prolong this interchange - especially as it is clear all Express Car Service will do is to repeat their defense of incompetent service. A simple' we are sorry that our service did not meet your expectation and we thank the Heathrow official who assisted you to resolve the situation' would have been sufficient. I could have acknowledged the apology in return. The supercilious manner in which you use the term 'thank you' to end your letter was not intended to achieve any of these aims. So let it be.

Since I found Express Car Service I don't use any other taxi company

I always use Express Car Service for my journeys. They have competitive prices and the staff are always friendly.

I have used this company in the past, mostly for airport transfers, and had a good experience. I had another airport journey booked yesterday but it turned out to be an absolute nightmare - the driver could not find the City Airport and I almost missed my flight. He did not follow the road signs but his sat nav which seemed to be set up in an incredibly convoluted way. When I spoke to the office afterwards they said that an area in East London was closed and the driver had to take a different route. Well, we ended up in a car park (twice), we touched the Isle of Dogs, we drove through Excel Centre, and did arrive at the airport but on the other side of the river. The driver quite clearly had no idea. I've done this trip several times before, it usually takes 30-35 minutes, I booked 1 hour yesterday as it was rush hour but the whole trip took 1.25hrs. It was incredibly stressful as I was taking the last flight out. I will bok a different company in the future.

Can't fault the service or the drivers, always use Express Cars

Express are efficient and reliable. They have a great mobile app, and their drivers are always courteous and helpful. In addition they always send us excellent invoices for our records by email after each journey.

Very nice drivers , great service and very reliable.

Excellent! I would recommend it to anyone who prefers a convenient ride.

Great, cheaper than Uber and reliable.

I use their cabs regularly and always had a good experience! Would recommend

I used Express Cars for all my airport runs. They are always on time and they are really well priced. They are reliable and helpful. The only reason they didn't get 5 stars is that they have the occasional grumpy driver or car that is too small for airport runs and luggage. This doesnt happen very often though so I do recommend them.

Excellent service to Victoria coach station, great guy, fair price, helpful ,on time , thank you highly recommend!!!

Driver arrived on time, was a safe driver and answered all our questions even at that early hour. Would recommend this service and will use them the next time we are in London

Good service at reasonable prices, car are available all time, very good cab company

Very bad experience. The driver, Sadiq Babker Fado Mohammed, had to wait for me for about 25 minutes. I understand this was a long wait however I’m a student with disabilities and was booked with Express Car through another company. I wasn’t aware that I had to pay extra as I normally pay one price because of the company i book with. However the driver was very rude and inconsiderate. When I called the company I booked with, he refused to speak to them. He was also stopping me from getting out the car even though he was told to take only £1.60 from me and let me go. As someone who suffers from anxiety this was quite frightening as well.

Driver prompt, polite and helpful

More than once, a booked car was cancelled at the last minute.

Always on time, very polite.

On time and great service over the phone. Thank you!