Express Doors Direct Reviews 

2,135
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 528 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that drivers are exceptionally polite, helpful, and provide clear tracking updates throughout the entire process. Consumers also deeply appreciate the solid quality of the products alongside the simple, straightforward online ordering experience from start to finish. Some reviewers were not happy with delivery communication and occasionally experienced unexpected delays that negatively affected their installation schedules. A few people mentioned encountering frustrating issues when orders were split, items were missing, or additional charges were applied for redelivery after missed delivery attempts.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times, polite... See more

Product

Consumers find product to be positive, highlighting good quality items, reasonable prices, and careful... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the quick delivery times and simple... See more

Quality

Clients share positive opinions on quality, frequently highlighting that items arrive well packaged, look... See more

Service

Reviewers highlight positive aspects of service, noting that delivery drivers are polite and helpful while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I pre-ordered because a shipment to the company was only 2weeks or so. I was kept advised on developments. Got an email 2 days after shipment came in that my order had been dispatched to courie... See more

Rated 5 out of 5 stars

Delivery of door, came exactly when company said it was going to, kept in the loop from start to finish. The live tracking used on delivery day was superb ( I walked out of the office just as driver a... See more

Rated 5 out of 5 stars

Ordering was simple. And the doors were promised within seven working days which they were. I was advised of the delivery time slot and they came as promised. Henry who delivered them was great, very... See more

Rated 5 out of 5 stars

Barndoor and kit ordered and delivered in 3 days. Very efficient and kept up to date with tracking. Very well packaged with no damage. Delivery driver also very helpful. Excellent price too! Great exp... See more


Company details

  1. Door Shop
  2. also in
  3. Door Manufacturer
  4. Door Supplier
  5. Door Warehouse

About Express Doors Direct

Written by the company

Express Doors Direct are proud to stock a fantastic range of internal and external doors. We are a forward-thinking company with significant knowledge of interior and exterior doors, and our knowledge goes a long way to helping customers select the best product for their needs...with the look, quality and cost considered.

Browse some of our doors

Patio Doors

Internal Doors

Internal Fire Doors

Mexicano Oak Doors


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,135)

479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful communication

Awful communication, placed order 3-7 day delivery - no contact regarding delivery date, got a text message with one day notice but just 1 door arrived, no response from customer service about other items then a text 3 days later giving me less than 2 hours notice of delivery of the second door! Only use express doors if you plan not leave your house for the next 7 days so they can deliver your items when they feel like without giving you adequate notice - would not use again

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

Excellent service, had to add another door onto the order as I missed one out and this was dealt with easily. The doors are top quality and delivery was fast and easy. Thank you

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful would not use again

I spoke to the salesman before placing my order and was told the doors were in stock and was advised to order online. I placed my online order within 2 hours. Was given delivery date then the day before delivery was told that the driver who was delivering had been taken ill and would need to give a new delivery date. I then called to say that I could arrange collection on the Tuesday or Wednesday but was told that I could not collect as they were closing at the end of the week for stock take. When I repeated that I could collect on the Tuesday or Wednesday I was told that this was not possible as they were closing the following Friday. Customer service were not helpful. I asked to speak to the supervisor and was told that they would call me back. This did not happen. I was then contacted by another company who said they were the manufacturers of the doors and they would arrange delivery but I had to wait another 2 weeks for doors to be delivered. Goods delivered today and the delivery company leant the doors against the back of the van and did not secure the van door Van door swung closed and sent the door across the road So awaiting my builder to see if there is any damage when unpacking. This purchase has been a nightmare and I would not use this company again

September 7, 2026
Unprompted review

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