I pre-ordered because a shipment to the company was only 2weeks or so. I was kept advised on developments. Got an email 2 days after shipment came in that my order had been dispatched to courie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Express Doors Direct
Written by the company
Express Doors Direct are proud to stock a fantastic range of internal and external doors. We are a forward-thinking company with significant knowledge of interior and exterior doors, and our knowledge goes a long way to helping customers select the best product for their needs...with the look, quality and cost considered.
Browse some of our doors
Contact info
Unit 2 Sinfin Lane Commercial Park, Sinfin Lane, DE24 9HL, Derby, United Kingdom
- 0115 838 9905
- sales@expressdoorsdirect.co.uk
- expressdoorsdirect.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn’t find any faults with the sevice
Because of other commitments, I asked to be notified of a more precise delivery time. The driver did this giving me 30 mins notice. They gave me time to inspect the doors and left them where I’d asked. Couldn’t fault.
Third time I have used this company
Third time I have used this company, good range ,service and speedie delivery. Would recommend.
Awful communication
Awful communication, placed order 3-7 day delivery - no contact regarding delivery date, got a text message with one day notice but just 1 door arrived, no response from customer service about other items then a text 3 days later giving me less than 2 hours notice of delivery of the second door! Only use express doors if you plan not leave your house for the next 7 days so they can deliver your items when they feel like without giving you adequate notice - would not use again
Hard work with communication.Emails not…
Hard work with communication.Emails not read or replied too about delivery.Had to phone myself to sort delivery out.This has put me off doing g another order.Delivery driver was brilliant though.
great quality product and service
Best door ive ever ordered
The doors arrived well packed with no damage to them at all and the delivery mem where wery professional on when thay delivered my doors
Excellent choice at good prices.
Excellent choice at good prices.
Fast delivery and kept informed until it arrived. Would recommend and purchase again myself.
On time and driver took doors around…
On time and driver took doors around back of house to lay in dining area.Great guy.
Great prices
Great prices, easy to use website and excellent delivery service
Exceeded expectations
Excellent service, had to add another door onto the order as I missed one out and this was dealt with easily. The doors are top quality and delivery was fast and easy. Thank you
The one door I received was perfect no…
The one door I received was perfect no marks or anything but the second door has been obliterated with black staining all over it
Great service door arrived in three…
Great service door arrived in three days and looks brilliant
Beautiful doors
Beautiful doors, delivery team very polite, friendly and professional. Only grumble, they took longer than stated to be delivered.
Prompt delivery and a very competitive…
Prompt delivery and a very competitive price.
Slight issue with courier that was rectified within 24 hours.
Due to the excellent service provided by the After sales team.
Fast delivery
Excellent company to deal with , kept updated with status of order and delivery times.
Suffolk white glass doors
Lovely doors and delivery on time with friendly drivers
delivered on time and as descibed and…
delivered on time and as descibed and expected
Dreadful would not use again
I spoke to the salesman before placing my order and was told the doors were in stock and was advised to order online. I placed my online order within 2 hours. Was given delivery date then the day before delivery was told that the driver who was delivering had been taken ill and would need to give a new delivery date. I then called to say that I could arrange collection on the Tuesday or Wednesday but was told that I could not collect as they were closing at the end of the week for stock take. When I repeated that I could collect on the Tuesday or Wednesday I was told that this was not possible as they were closing the following Friday. Customer service were not helpful. I asked to speak to the supervisor and was told that they would call me back. This did not happen. I was then contacted by another company who said they were the manufacturers of the doors and they would arrange delivery but I had to wait another 2 weeks for doors to be delivered. Goods delivered today and the delivery company leant the doors against the back of the van and did not secure the van door Van door swung closed and sent the door across the road So awaiting my builder to see if there is any damage when unpacking. This purchase has been a nightmare and I would not use this company again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.












