Brought some bins off this company from Amazon. The bins were not as advertised. They agreed to refund me and accepted my concerns. 5 weeks afer agreeing refund no refund received. Totally usless... See more
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After waiting for 2 weeks for delivery from another supplier who then advised item was discontinued by manufacturer, I ordered from Express Elex late on Thursday evening and they were delivered mid... See more
Absolutely first class service again from Express Elex. However, let down by DHL delivery. Tracked package all day to be told "driver was unable to gain access to the delivery address" Our business... See more
Company replied
Excepted order on 10th April 2021 and took payment, cancelled order on 14th April 2021 due to insufficient stock. On checking website it still listed the item and allowed me to place in basket and... See more
Company details
Information provided by various external sources
Express Elex are one of the largest online distributor of domestic/commercial and industrial products.
Contact info
United Kingdom
- expresselex@gmail.com
- expresselex.co.uk
2.9
Average
174 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order arrived within 2 days and the…
My order arrived within 2 days and the quality of goods was excellent.
August 13, 2020
Unprompted review
Reply from Express Elex
Thanks for the kind review
Used this company twice now and…
Used this company twice now and received great service
August 12, 2020
Unprompted review
Reply from Express Elex
Thanks Julie for the kind words
Poor communication
Took the the order knowing my delivery address then after a few days decided they couldn’t deliver.
Really poor
August 11, 2020
Unprompted review
Reply from Express Elex
Sorry Nigel
Unfortunately as stated on our website we don't currently deliver to your area
sorry for the inconvenience
After paying for item 3 days later I…
After paying for item 3 days later I get an email saying " Had To Cancel Order We Don't Have A Courier To Deliver In Your Area " looks like a Mickey Mouse Outfit !!! Not Happy And Definitely Do Not Recommend !!!!!
July 27, 2020
Unprompted review
Reply from Express Elex
Tony,
Im very sorry you feel this way, but are website does clearly state in our delivery section that we dont deliver to your area at the moment.
Apologies for the inconvenience
6 stars
Easy website to navigate, easy ordering, great communication and arrived when they said it would.
July 25, 2020
Unprompted review
Reply from Express Elex
Thanks Mike
Wouldn’t bother wasting your time.
Waited 8 days for next day delivery. Told me the item I ordered had been delivered. Asked for proof of delivery. Then told it hadn’t been as there was a problem With the delivery company. Told they would deliver 23/09/2020. I told them to cancel and return monies as they were messing me about. Ordered from a different company at 4.13pm, order confirmed at 6.10pm and delivered the next day by 10.30am. Express Elex please note this is customer service.
July 23, 2020
Unprompted review
Reply from Express Elex
Apologies SG, we did on this occasion have a miscommunication from our carrier in regards to your order. We have asked the courier to return the goods to us and we will then of course issue a refund
Super fast delivery
Super fast delivery, and the best price by far.. thank you
July 17, 2020
Unprompted review
Reply from Express Elex
Thanks
Only 1 item delivered inadequate …
Only 1 item delivered inadequate explanation.
July 16, 2020
Unprompted review
Unfortunately although I ordered and…
Unfortunately although I ordered and paid for my goods I subsequently had an email to inform me that the goods weren't available and was given my cash back. So it would be difficult for me to review the company
July 16, 2020
Unprompted review
Reply from Express Elex
Thanks Roland,
Very efficient company with great…
Very efficient company with great prices and exceptional delivery time.
Would highly recommend.
July 11, 2020
Unprompted review
Reply from Express Elex
Thanks Gareth
Reply from Express Elex
Thanks Richard
Order cancellation without explanation
July 1, 2020
Unprompted review
Reply from Express Elex
Thanks
Reply from Express Elex
Thanks Drew
Very easy to order and prompt delivery…
Very easy to order and prompt delivery product excellent
June 23, 2020
Unprompted review
Reply from Express Elex
Thanks Mr Drewitt
Cancelled
They cancelled my order without explanation - no sign of refund as yet
June 22, 2020
Unprompted review
Ordered a small transformer
Ordered a small transformer. It was delivered within 48 hours, the price was good and it was made in England.
June 21, 2020
Unprompted review
Reply from Express Elex
Thanks Peter
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