Brought some bins off this company from Amazon. The bins were not as advertised. They agreed to refund me and accepted my concerns. 5 weeks afer agreeing refund no refund received. Totally usless... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After waiting for 2 weeks for delivery from another supplier who then advised item was discontinued by manufacturer, I ordered from Express Elex late on Thursday evening and they were delivered mid... See more
Absolutely first class service again from Express Elex. However, let down by DHL delivery. Tracked package all day to be told "driver was unable to gain access to the delivery address" Our business... See more
Company replied
Excepted order on 10th April 2021 and took payment, cancelled order on 14th April 2021 due to insufficient stock. On checking website it still listed the item and allowed me to place in basket and... See more
Company details
Information provided by various external sources
Express Elex are one of the largest online distributor of domestic/commercial and industrial products.
Contact info
United Kingdom
- expresselex@gmail.com
- expresselex.co.uk
2.9
Average
174 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Customer Service Just Rolls On And On.
Another purchase. More quality customer service. What else is there to say? Business conducted the way it should be. Should I require any further electrical products I know where my first port of call will be. A great business very worthy of your support. Keep up the high standards. Well done.
November 7, 2019
Unprompted review
Reply from Express Elex
Hi Paul
Thank you for the amazing review it really is appreciated! we will be doing our up most to keep the standards as high as we can.
we look forward to your business
kind Regards
Express elex
Reply from Express Elex
Hi Colin
Thanks for the review its much appreciated
regards
Express elex
Absolutely first class service again…
Absolutely first class service again from Express Elex. However, let down by DHL delivery. Tracked package all day to be told "driver was unable to gain access to the delivery address" Our business was still open (and accessible) until 18.00 - Still not received goods.
October 30, 2019
Unprompted review
Reply from Express Elex
Hi Rob
thank you for the review im sorry to hear you have had problems with DHL on this matter, i will chase this now for you to see whats going on! if you do you get any deliveries problems in the future please contact us and we will help you to resolve this as quick as possible
regards
Express elex
Perfect exactly as ordered
October 30, 2019
Unprompted review
Reply from Express Elex
Hi Andrew
Thank you for the Review
Regards
Express elex
Excellent to deal with
Excellent to deal with, had a problem with one of the floodlights and they sent out a replacement immediately.
October 26, 2019
Unprompted review
Reply from Express Elex
Hi Andrew
Thank you for the review. sorry about the faulty one originally, its highly unusual for them but glad the replacement worked fine and got sorted quickly for you.
regards
Express Elex
Fair price and responsive service
Fair price and responsive customer service.
October 24, 2019
Unprompted review
Reply from Express Elex
Hi Robin
many thanks for the review its much appreciated
regards
Express Elex
Electrical sockets
Best price found and delivered next day, what more would you want, will definitely use again.
October 17, 2019
Unprompted review
Reply from Express Elex
Many thanks for your review its much appreciated
regards
express elex
Great price
Great price, product as described and speedy delivery. Thanks
October 11, 2019
Unprompted review
Reply from Express Elex
Hi Oliver
many thanks for the review im glad we could help
regards
express elex
Great price and smooth transaction.
October 11, 2019
Unprompted review
Reply from Express Elex
Many thanks for the review Terry
Regards
Express elex
Delivered a lot quicker than we expected
October 9, 2019
Unprompted review
Reply from Express Elex
Many thanks for the review im glad we managed to turn this around quickly for you
regards
Express Elex
Quick delivery and website
October 3, 2019
Unprompted review
Reply from Express Elex
Hi Andrew
Many thanks for the review im glad we could help
regards
Express Elex
Great service
Great service , and quick delivery. ordered item it turn up next day. Very helpful on chat will use service again.
September 24, 2019
Unprompted review
Reply from Express Elex
Many thanks for the review
kind regards
Express Elex
Good company
Good price, delivered quickly, part worked perfectly. Easy to deal with company I'd use again.
September 24, 2019
Unprompted review
Reply from Express Elex
Many thanks for the review
Kind regards
Express elex
Good website fast service very good
September 24, 2019
Unprompted review
Reply from Express Elex
Thank you Chris for the review I'm glad we could help
Regards
Express elex
Cancelled my order saying supply issues…
Cancelled my order saying supply issues yet it's still available on their site????
September 23, 2019
Unprompted review
Reply from Express Elex
Hi stuart
Sorry we couldn't fulfill your order as we explained in the email we have a supply issue with these transformers and are no longer to get hold of these. And they are no longer on the website as we took them down straight away all that is on the website is the smaller 110v transformers
Sorry we couldn't help you
Regards
Express elex
Very good price & communication
September 23, 2019
Unprompted review
Reply from Express Elex
Many thank for the review much appreciated
Regards
Express elex
Best price I found for MK Sockets.
September 23, 2019
Unprompted review
Reply from Express Elex
Many thanks for the review
Regards
Express elex
They can't do delivery to isle of man
They can't do delivery to isle of man
They just refund you
And tell you by email .
They don't consider emailing or calling you to make other arrangement s
September 23, 2019
Unprompted review
Reply from Express Elex
Sorry we couldn't help with this order.
Unfortunately our courier doesn't offer me delivery to you at this moment in time so we wouldn't of been able to offer anything else.
Once again sorry for any inconvenience
Regards
Express elex
Reply from Express Elex
Many thanks for the review. Sorry we were a bit slow on the delivery on this occasion.
Hope to hear from you again
Regards
Express elex
Excellent service and quick delivery.
September 19, 2019
Unprompted review
Reply from Express Elex
Hi Andy
Many thanks for the review im glad we could help.
regards
Express Elex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.