What a total waste of money in my view our landscape gardener agreed kitchen roll was thicker the grass is thin and the backing is micro thin, never 32cm high grass as he said we will get 12 months o... See more
Location
Switch locationTribune Drive, Trinity Trading Estate, ME10 2PG Sittingbourne, England, GB
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See what reviewers are saying
This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more
In these post COVID days, it’s very difficult to get anything done without excuses and delays. Express Grass did exactly what they promised. The grass was excellent quality and a generous amount. Very... See more
Have bought from exspess grass before and been very happy with the product. This time I ordered online and received my order the following day which I was very happy to get that soon with standard del... See more
Company details
Written by the company
Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.
Contact info
Tribune Drive, Trinity Trading Estate, ME10 2PG, Sittingbourne, England, United Kingdom
- 0800 133 7733
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ordered fine delivery turned up on time
April 9, 2025
Both the samples and my full order were…
Both the samples and my full order were despatched quickly. The grass was well packaged and rolled up. The quality looks to be excellent and at a good price
May 6, 2025
Happy customer . Value for good product delivery
Prompt delivery. Great price and product.
May 1, 2025
Fast delivery good prices.
April 4, 2025
Returning customer.
Lovely quality . Fast delivery. I've used express grass before and found they are a great company to buy from . So naturally I decided to use them again . Glad I did as not disappointed with my choice .
May 3, 2025
Disappointed
Products were very dirty and the outer packaging was ripped upon arrival. Contacted both the company and the delivery provider but neither provided a response. Poor customer service.
April 3, 2025
Reply from Express Grass™ - Sittingbourne UK
Can you email sales@expressgrass.com with images of the damaged wrapper. We have no record of the issue on file.
Reply from Express Grass™ - Sittingbourne UK
I can see from our records that your order was for 22mm Hartfield Grass. This will match specs shown on our website and all sampling material. Please contact sales at expressgrass if there is a difference.
It was the best service …
After un successful deliveries from different companies I got my Astra turf. Quick and very good service
April 30, 2025
Product good, delivery took an age
The actual product I received is brilliant. The time taken for delivery of the product was perhaps one of the worst experiences I've had. A 3 day delivery took the best part of 3 weeks, I was told that freight company had staff issues, then vehicle issues, then that the product had been stolen at delivery depot, then after a replacement had been sent that the original had been found. The express grass team appeared to do all they could to resolve but it would massively deter me from using them again and from recommending that anyone else does. Such a shame as the grass is really good but I can't bring myself to be very positive about it.
March 26, 2025
Have bought from Express Grass several…
Have bought from Express Grass several times - very prompt service. Not unpacked / used recent purchase yet (Artificial Trellis) but it has been good in the past
April 22, 2025
Decent price and great product with…
Decent price and great product with free delivery, would definitely use again
March 25, 2025
Large grass order
Really good service, called me a planned delivery and everything turned up on time as promised
April 17, 2025
Five star
Five star
Very quick delivery
Excellent product
Very good quality
Definitely recommend to all
April 13, 2025
Very good customer service
Although there was an error when paying through the website , the team got back to me and set ported everything out , after that the transaction was simple and smooth with updates on delivery dates times ect.
Would buy again
April 14, 2025
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