Express Grass™ - Sittingbourne UK Reviews 1,217

TrustScore 4.5 out of 5

4.5

Tribune Drive, Trinity Trading Estate, ME10 2PG Sittingbourne, England, GB


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See what reviewers are saying

Rated 1 out of 5 stars

What a total waste of money in my view our landscape gardener agreed kitchen roll was thicker the grass is thin and the backing is micro thin, never 32cm high grass as he said we will get 12 months o... See more

Rated 5 out of 5 stars

This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more

Rated 5 out of 5 stars

In these post COVID days, it’s very difficult to get anything done without excuses and delays. Express Grass did exactly what they promised. The grass was excellent quality and a generous amount. Very... See more

Rated 5 out of 5 stars

Have bought from exspess grass before and been very happy with the product. This time I ordered online and received my order the following day which I was very happy to get that soon with standard del... See more


Company details

  1. Garden Center
  2. Garden Building Supplier
  3. Gardener

Written by the company

Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.


Contact info

  • Tribune Drive, Trinity Trading Estate, ME10 2PG, Sittingbourne, England, United Kingdom

  • 0800 133 7733

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good service

Grass I ordered were 2 large ends of roll / offcuts. Helpful and clear advice.
Items delivered on time and left where requested.
They were very heavy!!

March 11, 2025
Rated 3 out of 5 stars

Totally different than the sample we…

Totally different than the sample we have received.
The artificial grass was ordered from expressgrass, same place from where I received the sample.

April 10, 2025
Express Grass™ - Sittingbourne UK logo

Reply from Express Grass™ - Sittingbourne UK

We only have a sample pack order from yourself (email address match), no grass order.
If you did order grass from us (using a different email address) It should be a exact copy as we produce the samples in house directly from the full rolls of artificial grass.
Please send image of sample together with grass to sales@expressgrass.com for assistance

Rated 5 out of 5 stars

Consignment no 4…

This is the fourth consignment of grass I have had from your company over many years and every one has been spot on for delivery, quality and customer service. I would recommend to anyone and wouldnt get my grass from anywhere else.

April 1, 2025
Rated 1 out of 5 stars

The turf was not as thick as I thought…

The turf was not as thick as I thought as size was a bit misleading in my opinion

March 29, 2025
Express Grass™ - Sittingbourne UK logo

Reply from Express Grass™ - Sittingbourne UK

Thanks for your feedback.

We’re sorry to hear the grass wasn’t as thick as expected. Just to clarify, all product sizes and specifications are listed on the website—including pile height, weight, and intended use—to help with choosing the right one.

We also offer free sample packs, delivered within 2 working days, so you can see and feel the exact product before placing a order.
It’s the best way to avoid any surprises and make sure you're 100% happy with your choice.

If you'd like help selecting a thicker or more premium option next time, we’re always happy to advise!

Kind regards,
The Express Grass™ Team

Rated 1 out of 5 stars

Disappointed

Wonderful service arrived the next day. The quality of the grass is by far not as good as we had what can be done some years ago, we are very disappointed as we have recommended you to so many people. What can be done now we have laid it ???

February 19, 2025
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Reply from Express Grass™ - Sittingbourne UK

Your order was for Budget Grass at under £5 a square metre. What can be done now its been laid? Absolutely nothing, before you installed it a exchange is possible.

Rated 2 out of 5 stars

The grass is very disappointing

The grass is very disappointing, thought the pile would spring up when it was unrolled but the grass has stayed very flat..

March 17, 2025
Express Grass™ - Sittingbourne UK logo

Reply from Express Grass™ - Sittingbourne UK

Hi Mark,

Thanks for your feedback – we're sorry to hear the grass didn’t meet your expectations. Artificial grass will be completely flat straight from the roll due to compression during transport. This is entirely normal, and the pile is designed to lift once it's been properly brushed (defibrillated) during installation.

Until that step is done, the grass won’t look or perform as expected. For best results, we recommend brushing the grass against the pile direction using a stiff broom or a power brush like our Turfmatic™ 380 Sweeper, which is ideal for lifting and refreshing the pile.

Feel free to reach out if you'd like more advice – we’re happy to help.

Kind regards,
The Express Grass™ Team

Rated 5 out of 5 stars

Value for money

This was excellent value for money, delivery was excellent.
I bought end of roll and saved some money, I was worried it would just about fit but luckily there was an extra 20cm so i can cut the end piece.
Quality was great for the price

March 4, 2025

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