What a total waste of money in my view our landscape gardener agreed kitchen roll was thicker the grass is thin and the backing is micro thin, never 32cm high grass as he said we will get 12 months o... See more
Location
Switch locationTribune Drive, Trinity Trading Estate, ME10 2PG Sittingbourne, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more
In these post COVID days, it’s very difficult to get anything done without excuses and delays. Express Grass did exactly what they promised. The grass was excellent quality and a generous amount. Very... See more
Have bought from exspess grass before and been very happy with the product. This time I ordered online and received my order the following day which I was very happy to get that soon with standard del... See more
Company details
Written by the company
Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.
Contact info
Tribune Drive, Trinity Trading Estate, ME10 2PG, Sittingbourne, England, United Kingdom
- 0800 133 7733
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Grass I ordered were 2 large ends of roll / offcuts. Helpful and clear advice.
Items delivered on time and left where requested.
They were very heavy!!
March 11, 2025
Totally different than the sample we…
Totally different than the sample we have received.
The artificial grass was ordered from expressgrass, same place from where I received the sample.
April 10, 2025
Reply from Express Grass™ - Sittingbourne UK
We only have a sample pack order from yourself (email address match), no grass order.
If you did order grass from us (using a different email address) It should be a exact copy as we produce the samples in house directly from the full rolls of artificial grass.
Please send image of sample together with grass to sales@expressgrass.com for assistance
Excellent product and Excellent…
Excellent product and Excellent service.would recommend this company .
April 9, 2025
Reply from Express Grass™ - Sittingbourne UK
Will match the exact specifications shown online and all sampling material.
fast delivery of a sample pack
April 6, 2025
Consignment no 4…
This is the fourth consignment of grass I have had from your company over many years and every one has been spot on for delivery, quality and customer service. I would recommend to anyone and wouldnt get my grass from anywhere else.
April 1, 2025
The turf was not as thick as I thought…
The turf was not as thick as I thought as size was a bit misleading in my opinion
March 29, 2025
Reply from Express Grass™ - Sittingbourne UK
Thanks for your feedback.
We’re sorry to hear the grass wasn’t as thick as expected. Just to clarify, all product sizes and specifications are listed on the website—including pile height, weight, and intended use—to help with choosing the right one.
We also offer free sample packs, delivered within 2 working days, so you can see and feel the exact product before placing a order.
It’s the best way to avoid any surprises and make sure you're 100% happy with your choice.
If you'd like help selecting a thicker or more premium option next time, we’re always happy to advise!
Kind regards,
The Express Grass™ Team
Exactly what we wanted
Exactly what we wanted, good quality. Super fast delivery, thankyou
March 26, 2025
Easy to use website all the way to…
Easy to use website all the way to purchase. Great product too.
March 26, 2025
Great product with good communication…
Great product with good communication from ordering to delivery. It’s the second time using this company and I would highly recommend them.
March 25, 2025
Disappointed
Wonderful service arrived the next day. The quality of the grass is by far not as good as we had what can be done some years ago, we are very disappointed as we have recommended you to so many people. What can be done now we have laid it ???
February 19, 2025
Reply from Express Grass™ - Sittingbourne UK
Your order was for Budget Grass at under £5 a square metre. What can be done now its been laid? Absolutely nothing, before you installed it a exchange is possible.
The grass is very disappointing
The grass is very disappointing, thought the pile would spring up when it was unrolled but the grass has stayed very flat..
March 17, 2025
Reply from Express Grass™ - Sittingbourne UK
Hi Mark,
Thanks for your feedback – we're sorry to hear the grass didn’t meet your expectations. Artificial grass will be completely flat straight from the roll due to compression during transport. This is entirely normal, and the pile is designed to lift once it's been properly brushed (defibrillated) during installation.
Until that step is done, the grass won’t look or perform as expected. For best results, we recommend brushing the grass against the pile direction using a stiff broom or a power brush like our Turfmatic™ 380 Sweeper, which is ideal for lifting and refreshing the pile.
Feel free to reach out if you'd like more advice – we’re happy to help.
Kind regards,
The Express Grass™ Team
Requested sample artificial grass
Requested sample artificial grass and arrived within 3 days. Well packaged and very informative. Thanks
March 4, 2025
Value for money
This was excellent value for money, delivery was excellent.
I bought end of roll and saved some money, I was worried it would just about fit but luckily there was an extra 20cm so i can cut the end piece.
Quality was great for the price
March 4, 2025
Grass cleaner and moss killer…
The product is slow working but does what is says and is an excellent addition to the garden
March 3, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.