EZ Living Furniture UK Reviews 

337
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Mark Trafford at Boucher Road branch was amazing. Very helpful, knowledgeable and patient when we visited the store with mum to buy her a bed. He couldn’t have been more respectful, kind or conside... See more

Rated 5 out of 5 stars

EZ living furniture has been amazing from start to finish. I looked at beds in dreams before EZ living & the selection there was 10 times nicer & they were doing a sale. I ordered my bed in April & wa... See more

Rated 5 out of 5 stars

We’ve been returning to EZ Living time and again, and the reason is simple: Sharon and Grace. They are absolutely amazing—super helpful, incredibly knowledgeable, and true experts in their field. Noth... See more

Rated 5 out of 5 stars

We was looking around the store, when we was approached by Dylan. He asked if we needed any assistance, proceeded to engage and interact with us, offering an insight to his knowledge and also just gen... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

EZ Living Furniture is a furniture retailer committed to providing the latest in living, dining, and bedroom furniture. We aim to stock affordable elegant sofas and the most comfortable and supportive mattresses from top brands for reasonable prices. We even focus on the little things and have many unique accessories items to decorate your home for less, like wall art, lamps, or artificial flowers. During Christmas time our showrooms transform into magical Winter Wonderland where you can get a beautiful tree and decorations. Here at EZ Living Furniture, we value high levels of customer satisfaction which is why our sales staff in-store and online have the most up-to-date knowledge of our products and are ready to demonstrate their commitment to providing excellent customer service for all of our customers. We have a number of showrooms across Ireland and Northern Ireland all stocked with our display models. Our online store is the biggest showroom of all though. So visit our website www.ezlivingfurniture.co.uk for product inspirations and more information!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

337 reviews

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1-star

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Replied to 25% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(337)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No customer service

Had delivery of a garden chair that was damaged on arrival after taking of packaging. Been trying to get a response from customer service since yesterday but no response. Customer service for Web sales seems non existent! Despite multiple calls and emails with photos of damage not responding! No phone number to get through from UK.
Tuesday 4th June. Still waiting a response from Katelyn from my answer to her last Friday.

May 31, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi David

We are sorry to read your review

I can see the customer service team has been on the phone with you this morning and yesterday and the web sales team have replied via email

If you don't mind popping a response to this email we look after your proffered choice

We look forward to hearing from you

Rated 5 out of 5 stars

I recently visited EZ Living in Derry…

I recently visited EZ Living in Derry ,a beautifully kept showroom.From entering the shop I was meet with a warm friendly lady called Kate.She was really helpful and inspirational as she knew exactly what I was looking for .I was extremely happy with my purchases, the quality is brilliant but what really sold me was how comfortable and relaxed I felt in store all thanks to Kate ,she really knows her stuff,she is an asset to your company .Highly recommend anyone looking for good quality furniture and exceptional customer service .

May 22, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Dear Drusilla

Thank you for sharing your wonderful experience at our store.

We are delighted to hear that Kate provided excellent customer service.

She is a great asset to our company, and we are glad she could assist you.

Your kind words about her qualities mean a lot to us, and we will be sure to pass on your compliments

We appreciate your feedback and look forward to welcoming you back to our store soon.

Rated 5 out of 5 stars

Crescent Link Store

Crescent Link Store

I had the pleaure of dealing aith Grace who was very professional, polite and very knowledgeable. She made our visits easy and pleasant. Grace is a real asset to the company . Thank you .

May 18, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good afternoon Grace

thank you so much for your feedback - it is so lovely to know our customers are happy with the service we provide

Rated 5 out of 5 stars

EZ living crescent link

We recently purchased a clock from EZ living crescent link and Grace was fantastic! Her customer service was brill and she had great patience! Definitely be back!

May 10, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi Abbie

thank you so much for your valuable feedback - we will ensure Grace is aware of the positive feedback she has received.

Rated 5 out of 5 stars

Johnny Harrison (Boucher Branch) is…

Johnny Harrison (Boucher Branch) is very approachable and would give options if the furniture you want is not available. Very friendly and funny.😀

May 28, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi Xara

Thank you so much for your review- we are so grateful.

Rated 5 out of 5 stars

EZ Derry store Amazing

I recently purchased a beautiful lamp and a lovely little unique table at EZ living Derry .The store is absolutely incredible and store assistant manager Kate is an outstanding sales person so helpful in every way .I most certainly will be be back to shop soon

May 28, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good Afternoon Marie,

Thank you for your lovely review - it is great to get such positive feedback on our team - we are feeling very proud!

Thank you for supporting our business and taking the time to review us online - we really appreciate it

Rated 5 out of 5 stars

Beautiful store

Beautiful store, came across Grace she was professional and friendly and full of knowledge. I enjoyed my experience and she was very helpful in what I was looking for.

May 24, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good afternoon Nicola

Thank you so much for your review- we are so grateful.

Rated 5 out of 5 stars

Ted in EZ living furniture

Ted was so patient and made up feel very comfortable and not pressured into making any decisions or purchases. He was very informative and so positive and helpful! Couldn’t have asked for anymore and if in again would love to deal with Ted!

May 26, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi Danielle

Thank you for taking the time to share your experience in our store.

We are thrilled to hear that Ted provided you with such outstanding service.

We look forward to looking after you on your next visit to the store.

Rated 5 out of 5 stars

Helpful staff memeber

Just visited the store in Derry. Our sales advisor Sharon was extremely helpful and very friendly. Welcoming experience will be back.

May 26, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good afternoon Toni,

Thank you for sharing your recent shopping experience with us - it is lovely to hear that Sharon looked after you so well

Rated 5 out of 5 stars

Always love calling in to this shop…

Visted the derry store ,always love calling in to this shop stock really nice staff very helpful thanks Grace for your help and my purchases

May 23, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good afternoon Mairead

Thank you so much for your wonderful review - we are thrilled to hear Charlotte was so helpful to you whilst instore!

Rated 5 out of 5 stars

Grace the sales advisor helped with all…

Grace the sales advisor helped with all of the purchases I have made in Store been very happy with Derry store always happy to help with all you needs and will shop again, no problem. I’m actually looking at a unit up in the store at the minute and we’ll see what happens next next week.

May 25, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi Christopher

We are delighted to read your feedback , we appreciate you taking the time to do so and look forward to welcoming you back again soon

Rated 5 out of 5 stars

Outstanding several

EZ Living in crescent link waterside is one of the best furniture shops. Staff are very friendly impartictar
Caimhe Mc Glinchey
for her outstanding service would highly recommend.
So delighted with my purchases and looking forward to buying more

May 3, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi Ursula

Thank you for taking the time to post a review for us

We really appreciate your feedback and thank you for your custom

Rated 5 out of 5 stars

Great 1st time experience

I was looking for a new bed so thought I'd visit EZ Living as I heard they had some gorgeous stuff. Was greated by Caoimhe, who was lovely and very knowledgeable. She couldn't do enough for me and helped me find the perfect bed! I ended up purchasing a mattress also! Thank you so much, I will definitely be back.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely atmosphere

I love this shop , they always have a great range of furniture , and wee bits and pieces to make your home beautiful . I always deal with Sharon when I'm in , she goes out of her way to make sure I get exactly what I need , and I trust her to keep me right . She is a lovely warm and genuine person , which you dont often get in many shops these days .

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

I love shopping here

I love shopping here. Such a beautiful shop and staff are great. Sharon helped me find the perfect bed and she couldn’t have been more helpful! Really friendly and the best customer service experience. Would definitely recommend this shop for customer service and quality

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Sofa Buying

We visited the store at Crescent Link in Derry looking for sofas. We got great advice and assistance from Kate who ensured that we got exactly what we were looking for. We will definitely ve back.

May 23, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good Afternoon

thanks so much for your review - we are so grateful.

We look forward to having you back in store again soon !

Rated 5 out of 5 stars

We visited EZLIVING Cresent Link store…

We visited EZLIVING Cresent Link store in Londonderry to purchase garden furniture. The sales assistant Grace was very helpful and polite and nothing was any trouble for her in assisting us.

March 4, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good Afternoon Dylan,

Thank you for your kind words and for sharing your experience at EZ Living Crescent link

We're delighted to hear that our staff, particularly Grace made your shopping experience welcoming and enjoyable.

Rated 5 out of 5 stars

Fantastic store

Visited the EZ living store in Derry love the selection on offer always get a great welcome from staff especially Grace who has helped with all our purchases with great advice and knowledge

May 11, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Good afternoon Rachel ,

That's so wonderful to hear - we are thrilled to hear that you found us so EZ to deal with - thank you so much for your feedback and for supporting our business.

Rated 5 out of 5 stars

Lovely and friendly

We’ve bought furniture from Caoimhe in crescent link several times for our home and garden. She’s always very helpful and friendly with great knowledge. We would always look for her when we go into the shop

March 15, 2024
Unprompted review
EZ Living Furniture UK logo

Reply from EZ Living Furniture UK

Hi Rosa

Thank you for sharing your fantastic experience at our store.

We are thrilled to hear that Caoimhe provided you with such pleasant and helpful service.

It's wonderful to know that she goes above and beyond to assist you in picking out your furniture.

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