I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... See more
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Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... See more
Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... See more
Company replied
Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... See more
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Company details
About ezviz.com/uk
Written by the company
EZVIZ - Creating Easy Smart Home
Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.
VISIT OUR WEBSITEContact info
United States
- ezviz.com/uk
2.4
Poor
180 reviews
Replied to 11% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality cameras I get quick…
Very good quality cameras I get quick delivery 🚚..Ezviz 5star rating..
October 16, 2023
Reply from ezviz.com/uk
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
awful company
awful company. Since 2021, I have been having issues. Yes, I have reported every single time the software has played up. I have had 30 cameras in total for years since 2021 from EZVIZ, and yet I have had the same connection issues. I have even changed different wifi's since to see if that was the issue; nothing changed; I had an engineer come out to test the wifi, yet I got a fantastic connection!
I have also paid out for specialists for all the CCTV's I own, yet they confirmed it's the software that's the issue!
Every time I contact EZVIZ, they say, "Reset the camera." What do you think I'm doing?
thjey Never listen; they just treat you like you don't know anything, yet I tell them word for word what the specialists have to say. They completely ignore that, then say if this keeps happening, contact us back, of which, by that point, is a further, more on-going thing that never changes back and forth.
So don't buy these cheap Chinese cameras; save up and buy something better!
July 1, 2023
Unprompted review
Reply from ezviz.com/uk
Hi Louise,
We are really sorry for the network issues you experienced.
We carefully reviewed your case and checked for your device status. They seem to be working fine currently but the WiFi strength is still a little weak. Please be kindly noted that video transmission requires quite a stable and strong network to work flawlessly.
Our advanced tech team is always here to help and we will be really honored if you can contact us again or reply to our emails. We will try our best to get all the possible issues inspected and resolved.
Best,
EZVIZ Tech Team
5 days to deliver
5 days to deliver. A little slow.
Instructions not great, lots of Googling to sort out settings.
Crashes three times so far.
Very good when it works.
October 12, 2023
Unprompted review
Reply from ezviz.com/uk
Hi Robert, we apologize for your delivery and installation experiences. Our team is constantly improving our users' experience. If you are experiencing any hardware or network issues, please kindly contact us at support@ezviz.com and share us with the SN number and related screenshots. We'll be more than happy to help you out. Have a nice day!
Reply from ezviz.com/uk
I am sorry to hear that you have not received the delivery. Our e-commerce team has just checked the order and contacted the DPD service. They have confirmed that the order was received at your address on the 3rd of October. If you still haven't received it, could you please reach out to our team at support@ezviz.com ? We are here to help you. Thank you.
Kind regards
Floria
Your EZVIZ Customer Support Team
Cameras are good but
Cameras are good but after 3 days 1 has started to missed up and impossible to see anything recorded. Already thinking of replacing them
September 29, 2023
Reply from ezviz.com/uk
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at appfeedback@ezviz.com.
Good all roundersPreviously bought EZiviz cameras and…
Previously bought EZiviz cameras and enjoyed good service, I did have one in my campervan that failed after being on the dashboard in a heatwave, hopefully you have sorted this problem.
September 18, 2023
Reply from ezviz.com/uk
Hello, Could you please send us more information about your issue? You can contact us at appfeedback@ezviz.com. We'll be happy to look at this for you. Thanks!
ezviz indoor camera failed to work
got indoor camera that failed to work. same as other brand imou. failed to connect. useless proposals to try again. zero support. enorm waste of time. massive tracking attempts from the app. stay away.
September 25, 2023
Unprompted review
Ezviz bc1.
Ease of ordering and item received earlier than expected without any fuss and kept up to date with emails.
September 10, 2023
Reply from ezviz.com/uk
Dear Customer, we are really glad that you like our product and service. Your support and voice are very important to us.
Product delivery and query resolution prompt
Product was delivered promptly.
After sales service thus far has answered my queries professionally.
August 16, 2023
Reply from ezviz.com/uk
Hi, Thanks for taking out time to rate us. It really helps us to keep going and delivering the best.
Kind regards
Lessa
Your EZVIZ Customer Support Team
Doorbell works perfectly best picture…
Doorbell works perfectly best picture on the market. They give the option of subscription or memory card. And you can do both as a fail safe. Full colour at night. Has all the smart features.
August 6, 2023
Reply from ezviz.com/uk
Thank you so much for your encouraging star ratings!
Reply from ezviz.com/uk
Thanks for taking out time to rate us. Your satisfaction is our greatest motivation:)
Hi I called and need to return the…
Hi I called and need to return the Camera. The two indoor ones work fine but they are wired. This wireless one is already uner 40% in less than a week. I cannot get up and down a ladder every 2 weeks to re charge it. I need a wired one but with a cable longer than 10 feet? Still awaiting return instructions. Young Lady called me I explained that the 'traffic' would be the same. I wanted to swap it for a wired one but the cable is too short I asked if they did a Waterproof Extension to the cable If I understood correctly they do not. Therefore I would need to return it for a refund
August 13, 2023
Reply from ezviz.com/uk
Hi Carole,
Thank you for your feedback.
We have reviewed your inquiry regarding the longer cable for the C3A camera，and I’m here to help with some information.
Currently, we don’t offer extra longer cables for the C3A camera. However, you can contact your local third-party retailer or a professional installer, they might be able to support you in this case. They have options for longer micro USB cables that could work perfectly for your setup.
Also, we have another bundle product that might be a great fit for your scenario. It includes battery-powered cameras and a solar panel, offering an alternative solution that could perfectly meet your needs. This setup provides both convenience and sustainability.
If you’re considering the possibility of returning the product and need guidance through the process, you can easily get in touch with us at
info.uk@ezviz.com. Our dedicated team member will be more than happy to guide you through the return steps. Once everything is sorted, you can expect to see your refund in just 1-3 days.
Thank you once again for reaching out with your thoughts. Your feedback is invaluable to us and helps us continually improve our products and services.
Kind regards
Lessa
Your EZVIZ Customer Service Team
Reply from ezviz.com/uk
Thanks for taking out time to rate us. Your satisfaction is our greatest motivation:)
Astonishing camera!
Quick delivery.
Astonishing camera capabilities.
Clear view.
Took a bit of working out to turn off annoying beeb but all set up the way I wanted within a week.
July 16, 2023
Reply from ezviz.com/uk
Dear Customer, we are really glad that you like our product. Your support and voice are very important to us.
Reply from ezviz.com/uk
Thanks for taking out time to rate us. Your satisfaction is our greatest motivation:)
Cost Effective Surveillance
Kit easy to install and use. I now have 3 x Cameras up and running.
July 5, 2023
Ezviz DB1 Pro and Smart Chime for DB1…
Ezviz DB1 Pro and Smart Chime for DB1 Pro.
Video doorbell is working ok (as long as you have separate 2.4 GHz WiFi), Chime from other hand is annoying - loosing connection and is very quiet (for bell).
Overall system is ok but need improvement
June 11, 2023
Reply from ezviz.com/uk
Hello M Pro,
Thank you for your feedback. Based on the insights you've shared, we would like to update some key information and usage recommendations regarding the EZVIZ DB1 Pro and Smart Chime products that you have purchased.
Please kindly note that DB1 pro supports both 2.4G and 5G connection, and you can adjust the volume of the chime sound from the EZVIZ APP - Chime settings page - Sound.
As for the offline issue, to ensure that your chime receives a strong signal and has sufficient bandwidth to work, you can try to
- Move the chime closer to your router, avoid obstacles and interferences such as walls, lifts, microwaves, washing machines and Bluetooth devices.
- If your Wi-Fi router has an adjustable antenna, try pointing it in different directions.
- If possible, disconnect some infrequently used devices from your router.
If you are still experiencing the offline problem, please send an email to support@ezviz.com or contact us on the hotline 44 (0) 2038 6863 60 Monday to Friday, 9am - 12pm, 12:45pm - 5pm. We are here to help you.
Kind regards
Floria
Your EZVIZ Customer Support Team
Quick delivery and quality products
June 25, 2023
This video doorbell solved my problem
I had a Eufy doorbell before but the performance not great, someone recommend the EZVIZ to me, I want to say this is excellent product. It does exactly what i want and the battery really good can last long time.
April 1, 2023
Unprompted review
Very good for the money can say highly…
Very good for the money can say highly pleased 100%
June 18, 2023
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