ezviz.com/uk Reviews 180

TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... See more

Rated 5 out of 5 stars

Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... See more

Rated 1 out of 5 stars

Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... See more

Company replied

Rated 1 out of 5 stars

Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... See more

Company replied

Company details

About ezviz.com/uk

Written by the company

EZVIZ - Creating Easy Smart Home

Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.

VISIT OUR WEBSITE

Contact info

2.4

Poor

TrustScore 2.5 out of 5

180 reviews

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Replied to 11% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Product says last 240 day plus

Product says last 240 day plus. Hasnt even managed a month not worth 116. More like 50 pounds blink last longer

June 18, 2023
ezviz.com/uk logo

Reply from ezviz.com/uk

Hi,

Please kindly note the battery life data is from EZVIZ Lab’s test results under standard conditions, and the actual battery life will vary depending on environmental factors, network stability and the frequency of camera activities.
Thus, to optimize the battery life, we suggest you check the followings:
1)Low temperature. As the battery inside is lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charger more often at temperatures below 0.
2)Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing unstable network. You may open EZVIZ mobile app > enter camera settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.
3)Meanwhile, you can try below settings to reduce battery drain:
- enable Power Saving or Super Power Saving(only active live view can wake up the camera) in camera Settings > Working Mode
- decrease detection sensitivity in camera settings > Intelligent Detection
- draw detection areas in camera settings > Intelligent Detection

Hope the above helps and if you do have further questions or concerns, feel free to contact us at support@ezvizlife.com

Best Regards,
Customer Service Team
Jill

Rated 1 out of 5 stars

too loud cant alter the volume or…

too loud cant alter the volume or change ring

June 22, 2023
ezviz.com/uk logo

Reply from ezviz.com/uk

Hi, sorry for the inconvenience caused.
According to your request, you may enter the Device Settings page>Audio Settings > Chime Ringtone Settings to adjust the ring type and volume as you need. If not working, for better troubleshooting, please contact us at support@ezvizlife.com and offer the device serial number and screenshots of the related issue pages for further checking.
Best Regards,
Customer Service Team
Jill

Rated 5 out of 5 stars

Excellent quality camera

Excellent quality camera. Functions and app great. Higher spec than some more expensive cameras. Delivery and service excellent. Price great, mine was on sale too.

June 11, 2023
Rated 2 out of 5 stars

DB2 DOORBELL & CHIME NOT CONNECTING

Purchased doorbell & chime pack after reading positive Expert Review & others. Prompt delivery and well packaged.

Set-up instructions via App are clear but after 6 days & 10 attempts including re-sets I cannot connect. I have a 970 mbps internet & a router that runs both 2.4 and 5 ghz (Ezviz needs 2.4). Conection fails despite everything being within 1 metre of router.

Interestingly the box contains a small label that specifically tells you to contact Support if unable to connect....so they know there are issues! I contacted Support (overseas I beileve) via tel and was answered quickly. Tried to connect with him, failed so he referred the case to an expert. Received follow-up email a day later but the person just repeated same pre-canned text and ignored what I had told them the day before. No solution as of today. I caution buying this product which clearly has in-built connection problems. I will update review if resolved or returned for refund.

May 16, 2023
Unprompted review
Rated 1 out of 5 stars

Pathetic customer service

Pathetic customer service. Only available via email and they take weeks to reply and then 8gnore the issue. Crooks have a faulty doorbell which they refuse to fix or take back as return. Never worked from day one. BEWARE.

February 9, 2023
ezviz.com/uk logo

Reply from ezviz.com/uk

Dear Customer,

We are sorry to hear that you had a negative shopping experience with our brand. We understand that you encountered some issues while using our product, and we have been working hard to provide you with the best after-sales service. After further investigation, we discovered that the initial communication was delayed because of incomplete information provided by you, which resulted in a longer troubleshooting process and your request has been transferred to the concerned team for further processing. We sincerely apologize for this inconvenience.
In the future, we will handle similar situations with more professionalism and attention to detail to ensure that our customers can have the best shopping experience possible. If you have any other questions or concerns about our products or services, please do not hesitate to contact us. Thank you once again for your support and trust in us.

Best regards,

Rated 5 out of 5 stars

Good product

Good product, recomended by which, although numerous problems with discounts on offer being redeemed but customer service go there in the end

April 26, 2023
ezviz.com/uk logo

Reply from ezviz.com/uk

Thank you so much for your encouraging star ratings!

Rated 2 out of 5 stars

Ordered a twin pack

Ordered a twin pack, and was only sent 1 camera. I had to chase Ezviz to get the second one delivered as they didn't notice only 1 was sent. There is no contact number for the shop, had to phone the worldwide support center to get my issue logged and then it took a couple of weeks until i received my second camera.

April 16, 2023
ezviz.com/uk logo

Reply from ezviz.com/uk

Hello Krisztian Bak,

Sorry for the inconvenience. Please kindly find our official UK contact information here. If you need further assistance, please don't hesitate to contact us.

Contact information:
Technical Support: support.uk@ezviz.com
Telephone Hotline: 44 (0) 2038 6863 60, Monday - Friday, 9am - 12pm,12:45pm-5pm. We are here to help you.


Kind regards
Floria
Your EZVIZ Customer Support Team

Rated 2 out of 5 stars

Fine if Working - but if not ......

I bought 3 cameras direct from Ezviz, they are easy to fit and get used to and the quality of the images is good.

Two of the C8C cameras work fine, I have been through customer services via email and phone calls and I cannot fault the support regarding the camera that isn't working.

However all are agreed that the one camera has a hardware fault and I have been advised to contact the seller to seek a replacement - but the seller is part of the Ezviz franchise, it's contact details are the same as the support centre and there is no individual telephone number or email address for the seller.

Therefore I cannot get in touch with the seller and after the support centre intimating they can assist - now do not answer calls and haven't responded to my emails requesting their support to get either a refund or a replacement.

April 23, 2023
ezviz.com/uk logo

Reply from ezviz.com/uk

Hi, Michael. We sincerely apologize for any inconvenience caused.
We value your feedback and took prompt action to address your concerns. Upon further checking, we have sent you a new replacement device and made every effort to improve your shopping experience.

We hope you can understand our mistake and kindly consider changing your original negative review. Your satisfaction is our ultimate goal, and we will continue to work hard to provide you with better shopping experiences.

Rated 5 out of 5 stars

Highly recommend

I am extremely satisfied with my purchase of the EZVIZ indoor camera. The camera provides clear video footage with great sound quality, and I particularly love that I can control it from my smartphone using their EZVIZ app. It's incredibly convenient to be able to check in on my home from anywhere at any time. The setup process was also very easy and user-friendly, and I appreciate the added security it provides. Overall, I highly recommend this camera to anyone looking for reliable and user-friendly home security tool

February 10, 2023
Unprompted review
ezviz.com/uk logo

Reply from ezviz.com/uk

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

Rated 2 out of 5 stars

Brought 2 cameras both different ones…

Brought 2 cameras both different ones due to ongoing vandalism off my vehicle, had them around 10 months now. While the app and the cameras are reasonably good car quality, I just find it absolutely impossible to set the cameras up in such a way where they go off when they need to. Always over sensitive and recording far too much rubbish i.e nothing or not going off when they need to go off. Also the dual lens camera I have got has got a bright light on it but there is no setting to make it stay on you can either have it off or have it flash whenever it detects something

March 12, 2023
Unprompted review
Rated 1 out of 5 stars

Non Existent Customer Service/Help

Cameras disappeared from app, numerous emails to company help desk, like other reviews one question after another and quite abrupt tone from them. Have sent info they require and several emails been ignored with no response.

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

Totally useless

Totally useless . Recordings of Leaves, rain, moving trees , birds , cars with lights of passing via the main road . Does NOT record People , small vehicles . Totally useless as is their customer service

December 1, 2022
Unprompted review

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