ezviz.com/uk Reviews 180

TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... See more

Rated 5 out of 5 stars

Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... See more

Rated 1 out of 5 stars

Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... See more

Company replied

Rated 1 out of 5 stars

Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... See more

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Company details

About ezviz.com/uk

Written by the company

EZVIZ - Creating Easy Smart Home

Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.

VISIT OUR WEBSITE

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2.4

Poor

TrustScore 2.5 out of 5

180 reviews

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Replied to 11% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Avoid

Avoid! Installed a few months ago, and most of the time the cameras are offline, I’ve contacted the #ezviz costumers service but not been sorted out. I got the cameras for 6 months now and I have charged the batteries already twice, they are supposed to last 365 days! Just wasted my money.

October 2, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, the app is ridiculously hard to use won't rewind properly and very poor. Cameras are not and really just a complete waste of money

June 23, 2022
Unprompted review
Rated 2 out of 5 stars

ezviz wont buy anymore.

When I first installed Ezviz camera it was fine all worked great no problems but soon as you unplug it you can not connect it up again.. I have tried and I even asked a friend who is very capable of setting up cameras in case i was missing something to do it for me.. but all it keeps saying is password is incorrect (which is not) or can not connect to wifi when my internet is perfect. I even deleted account and app and started again but no not having any of it.. so basically the camera is fine when plugged in, good luck if you unplug it that is will connect again.

April 10, 2022
Unprompted review
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