EzyBook Reviews 5,752

Thank you. Have used EzyBook in the past. Always professional & courteous. Will definitely use them again 👍

I'm not one to write reviews, but I had to on this occasion. I used this company for the meet and greet service. There were no issues when i dropped my car off but when it came to collecting my vehicle i was left in shock. After my plane landed, i rang the mobile number to let them know i had collected my luggage. I rang the mobile number but the individual didn't answer, so I rang the direct office number. It turns out the guy who was supposed to answer on the mobile phone answered on the main landline. Without any reason whatsoever, the guy started effing and blinding. I was taken back as I thought this was a professional company. The guy goes on to use threatening language saying i'll come see you and drop the vehicle like he wants to have a go. Anyways the wuss parked my car and left the keys on the bonnet and disappeared. He gave me terrible instructions about where the car had been parked; can’t speak English clearly, worse than an Indian call centre. After my experience and having read other reviews, its clear that I am not the first person to have such a terrible experience. I will never be using this company again. This is not a professional company, and if the people at the top really cared about their company, they wouldn't allow idiots to work for them.

Excellent service, driver was at the drop off/pick up points promptly. Car was looked after, M & G rate was really good. Would use again.

I will NEVER book anything through Ezybook again.

They advertise all these impressive “security features” — CCTV, secure compound, 24/7 monitoring (Heathrow Express Parking ltd)— but the moment you read the fine print or try to get answers, the whole thing falls apart. What they sell you on their website and what they admit in their terms and conditions are two completely different things. In reality, they can park your car miles away in some random unsecured area with zero CCTV. Absolutely nothing like what they claim.

After realising how misleading the listing was, I asked for a refund. They promised one immediately, told me it would be processed, and then… nothing. No refund. No follow-up. Just silence.

I emailed again — ignored.
I called — ignored.
Absolutely NO response.

In the end, I had to raise a dispute with my bank just to get my money back, because Ezybook clearly had no intention of sorting it. Thankfully my bank refunded me, but the hassle was ridiculous and completely avoidable.

A company that lies in its advertising, ignores its customers, and fails to issue refunds it promises is not a company I would ever trust again.

Avoid Ezybook at all costs. I certainly will.

Prompt collection to and from the airport.

They took care of my car while I was gone. Also, they were prompt in coming to pick me up when I arrived at the airport

The team was responding instantly and providing accurate responses. They were on time and were ready when the plane landed.

A big secure car park soon as I parked my car the transportation was ready and it was a nice fancy Mercedes van, Even when getting picked up the wait wasn't that long compared to others would highly recommend and use again in the future definitely the best in Luton

Happy for the service they provide. Easy to manage booking. Very smoothly and great prices. Recommend for others

It was a wonderful experience with Ezybook where I parked my car during my visit to Scotland. I parked my car and there was a bus waiting to my family and I to the Airport and same thing happened when we got back to Luton. It was a wonderful experience with them and they have earned my 5 stars rating.

fantastic service no hassle and very good price

Horrendous wait time and communication. Never booking with this company again , waited up to an hour for our car whereas every other company were efficient in the meet and greet area.

Worst ever “meet and greet” experience. I wish I could give a negative rating. They don’t deserve one star.
The only thing that’s easy about this company is paying them.
I chose them because their advertising stated that all airport costs were included. They are not.
When I phoned pre-arrival, they told me to go to the wrong terminal, then dropped the call when I query this. I had to phone back twice – not easy when you’re in a hurry to get to Heathrow.
When I arrived, I was told I had to pay the extra £7.50 parking ticket. There was no check over the car.
When I returned, the experience was even worse. My calls were repeatedly dropped. Eventually, I contacted them via WhatsApp. A driver arrived c35 minutes later. It looked like they had been off-roading my car. Every control and setting had been changed, including heating, radio, steering column, satnav, seats - and the driver’s seat was soaking wet. And yet another £7.50 parking ticket to pay. So that’s an extra £15, to hand your car over to a bunch of goons who obviously like to play around with every possible feature on your car.

I used the park and ride option. Apart from going into the wrong car park from the roundabout, everything went smoothly and the staff friendly and helpful. I would definitely recommend using them and the price was competitive too.

Excellent value, very efficient service from car drop off at parking area to airport terminal and return.
On return we were met by attendant with car keys and we were on our way home!
Excellent!

I was really happy with the Meet,&Greet services. The drivers were on time and polite. I will definitely go for Ezybook next time also.

Great price and efficient service. Just what you need for Luton airport parking. No long wait for transfer back to car park.

Its easy to book and the driver was polite

Won't give my my refund even though I paid extra for cancellation insurance,They just fob you off saying its 7 to 14 days for payment
Then after that it's 1 to 5 days
Then they will ignore you completely
There is a Facebook complaint group about this company they are that bad,Some people even having cars wrote off with no compensation,They leave your car on streets and driveways all over the city
Pay the extra airport charge for peace of mind is my advice