Brillant service from start to finish. First a chimmney sweep and advice on our very old wood burner.Visted shop no pressures or a lot of un wanted sale talk. To finish.Stove installed 3 lovely men... See more
Company replied
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See what reviewers are saying
A first class service from start to finish. Very efficient and friendly from first visit to shop, measuring, top quality products and extremely professional fitting. Everyone involved was 100% reliabl... See more
Ben & Marc did a fantastic job of installing our new Chesney double sided wood burner. They were polite, friendly, knowledgeable & cleaned up after they’d finished. They talked us through how to... See more
Amazing Service! Never having had a log burner before we had numerous questions and made many visits to the showroom. From initial enquiry in the showroom, quote, gas engineer, plasterer and inst... See more
Company replied
Company details
Written by the company
Welcome to Norfolk’s one-stop-fire-shop, Fakenham Fires, where we cater for everything to do with fires – wood-burners, gas stoves, electric fires, multi-fuel stoves, barbeques, range cookers, fireplace mantels, fireside accessories, fuels, fireplace installations, and Calor Gas bottles.
Contact info
United Kingdom
- fakenhamfires.co.uk
Seamless experience
Many thanks for a fantastic job, would highly recommend Fakenham Fires from start to finish a very professional installation.
August 23, 2023
Unprompted review
Reply from Fakenham Fires
Always a pleasure to receive feedback from our customers, thank you.
From start to finish....GREAT!
From the initial visit to the installment of our woodburner Fakenham Fires were friendly, helpful and efficient. I would strongly recommend this company.
August 3, 2023
Unprompted review
Reply from Fakenham Fires
Thank you.
We would strongly recommend you as a customer!
Fakenham Fires were excellent
From start to finish Fakenham Fires were excellent, all their products are very well made, and the service was everything you would expect from a first class company, we couldn’t fault them in any area, totally satisfied
Philip & Jayne from Holt.
August 11, 2023
Unprompted review
Reply from Fakenham Fires
Thank you Philip & Jayne, we will share this with the Team, it will make their Friday!
Superb service
Excellent communication from friendly/ professional team of staff from start to finish. Very reasonable price for the perfect stove.
July 17, 2023
Unprompted review
Reply from Fakenham Fires
Maggie, thank you so much for your review. We are so Happy you love your Stove.
Thank you for the great service and…
Thank you for the great service and spotless installation of our fire,
We are so pleased with the result,
July 13, 2023
Unprompted review
Reply from Fakenham Fires
Hello Samantha, thank you so much for your review, we are so pleased you are happy with your purchase.
We hope you enjoy you fire for many years to come.
Great Customer Service
We received a highly professional service throughout. The fitters did an excellent installation and their customer service was without fault. We would recommend Fakenham Fires to anyone looking for an honest and reliable company. We will define use them again.
July 12, 2023
Unprompted review
Reply from Fakenham Fires
Thank you for your lovely words. We will make sure the Team are shown this, it will make their day.
Excellent service
Excellent service, amazing installation can’t recommend them enough!
June 1, 2023
Unprompted review
Reply from Fakenham Fires
Thank you for your review, its made our day!
Highly recommended
Highly recommended - a very helpful team both in and out of the office/shop, managed a tricky installation very well with patience and persistence, always friendly and very professional
June 19, 2023
Unprompted review
Reply from Fakenham Fires
Thank you so much for your kind review. The Team always try to go above and beyond for our customers.
We had the pleasure of using Fakenham…
We had the pleasure of using Fakenham Fires. They were absolutely brilliant. Hearth tiles and back plate were matched up, (diamond black/white tiles) Mark was very fussy took his time and the end product is stunning. I would not hesitate to recommend. Thank you
May 15, 2023
Unprompted review
Reply from Fakenham Fires
Thank you so much for your review, I will make sure Marc see this, he will be thrilled.
Very pleased with new fire install
Very pleased with new fire install. Professional communication and straight forward install, thank you
May 31, 2023
Unprompted review
Reply from Fakenham Fires
Thank you Brian, we are really pleased to hear you are happy with your purchase.
Highly recommended!
Am delighted with the works carried out by Fakenham Fires. They fitted a victorian fireplace and installed a log burner. First class service, efficient, polite, workmanship of the highest standard and I would highly recommend.
June 26, 2023
Unprompted review
Reply from Fakenham Fires
Thank you so much Sarah for your lovely review. We will let our Teams know, it will make their day!
We were very impressed with all the…
We were very impressed with all the people who worked on our property, from the builders who removed the old fireplace and chimney, to the plasterer and the gas installers. The only reasons I haven't given five stars is firstly, we would have liked them to cover up with move dust sheets and shutting doors when moving between rooms. Secondly because the fire ended up only a couple of inches from the wall it would have been nice to have been given time to decorate the newly plastered wall and skirting board before the installation.
June 15, 2023
Unprompted review
Reply from Fakenham Fires
Thank you for your review, we are sorry to hear that we didn't meet fully with your expectations. We will feed this back to our Install Teams as feedback is essential for our continued development.
Great service all round from initial…
Great service all round from initial contact to the great guys who installed our new fire. Thanks
June 15, 2023
Unprompted review
Reply from Fakenham Fires
Thank you for your review, it's always wonderful for the team to get great feedback. We hope you enjoy your stove for years to come.
Really impressed with the service
Really impressed with the service. From everyone in the office to the fitters who came. Have been friendly and very professional.
Would certainly recommend them.
Thank you for the lovely gift that came too.
May 17, 2023
Unprompted review
Reply from Fakenham Fires
Thank you Michelle for your lovely review, a great way to finish our working week....
Many thanks for a lovely bespoke gas…
Many thanks for a lovely bespoke gas fire installation from Fakenham Fires. The installation team fitted the gas fire and surround in 2 days with no fuss and nothing phased them during the whole process.
May 25, 2023
Unprompted review
Reply from Fakenham Fires
Thank you Kevin, for such a great review. We will let the Team know, its always great for them to hear feedback from our customers.
Excellent service
Excellent service, stove fitted efficiently and without mess and disruption. Staff very friendly and considerate. Very efficient. Highly recommend.
May 11, 2023
Unprompted review
Reply from Fakenham Fires
Thank you so much for your review, its great for our staff to receive such lovely feedback.
Satisfaction
Very pleased with the installation of a new gas fire. All completed on one day and no mess. Friendly chap. Would recommend this Company and would use them again.
May 17, 2023
Unprompted review
Reply from Fakenham Fires
Thank you for your kind and lovely review.
We hope you enjoy your appliance for many years to come.
Great friendly help with design
Great friendly help with design. Proffesional and friendly instalation.
May 15, 2023
Unprompted review
Reply from Fakenham Fires
Thank you so much for the review, we appreciate it greatly.
Excellent service
Excellent service, installation was very quick and satisfactory, very pleased with everything. Would highly recommend
May 25, 2023
Unprompted review
Reply from Fakenham Fires
Good afternoon Malcolm, thank you for your lovely review. We hope you enjoy Stove for many years to come.
Thrilled to bits
We are thrilled to bits with the installation of our new wood burner, the guys who fit the stove were professional, friendly and tidy. We highly recommend Fakenham Fires.
April 17, 2023
Unprompted review
Reply from Fakenham Fires
Thank you. It's always lovely to hear our customers feedback.
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