Falour Reviews 102

Great company and always will to help, 5 star service.

I made a purchase and I had ordered the wrong size. Falour UK agreed with no hesitation to replace my item with no extra cost to myself. The product is of great quality and will be 100% purchasing again.
Great service, great customer service. Well done the team at falour UK

the PayPal has gone to bulepods, a well known scam site. do not trust this. Do not buy.

Apparently, they can not provide an invoice for goods bought, will report to HMRC.

Trousers came up a bit big for my size. Asked for an exchange which was done quickly, just in time for Christmas.

I recently ordered 2 pairs of trousers through fal

Brilliant product
Great material and fit

Service was great ,had to change the size of trousers and this was sent out promptly and
Efficiently.

Will definitely be ordering from here again

Absolute con
Site does not state items come from china. Tracking is a complete lie. Contacted customer support to receive ridiculous answers. Don’t bother calling them!
DO NOT USE

Terrible service. Sizing is all wrong. They offer to send replacements and let you keep the really small ones as long as you write a glowing review. I’m still waiting for a refund. If you want to return items it is extremely costly.

I recently bought a pair of the Men's Urban Pro Stretch Tactical Multicam Trousers, which I’ve got to say are great quality and ideal for dog walking in all weather.

Complete con! Quality of products poor and returns policy is a joke. You have to email requesting refund. They then go backwards and forward trying to persuade you to keep the goods and refund less than half. I wanted full refund but I would have to return to China not UK address on policy and pay an admin fee. I gave up and requested the refund of £30. The was over a month ago and still no refund. I would not use this company.

Very good and helpful aftercare customer service. They were very quick and very accomodating and I would highly recommend their service 👍

I am writing this as I ordered a product wrong and the response from Falour so far has been very promising

good experience with good quality items, great after care when i ordered the wrong size to begin with, very helpful and quick at replying to email.

Ordered Tactical Pants and Belt. Happy with items, they appear well made and good quality materials. However, found when trying to exchange for sizing issue there is absolutely no customer support - totally unresponsive. Disappointed as my intention when I received original order was to order additional items. This will no longer happen !

These people are a scam. Ordered shoes which are meant to be wide fit and orthopaedic shoes. Size 6 was tiny and not the best quality. So when I asked for a return. They thought I ordered pants which I didn’t and suggested £12 and I can keep the pants. When I corrected them they suggested a swap but I didn’t want to swap and wanted my money back. They said a return would be charged shipping of £25 and the shoes already cost £38.99 +3.99 for delivery. They are avoiding anything to give my money back. Stay clear of this company.

Don't expect a full refund. The sizing was much smaller than expected, and I ordered another larger pair as I needed them quickly.

I asked to return the smaller trousers, after numerous slow/ poor responses, I finally ended up with a part refund and I was told to keep the trousers (that don't fit!).

The trousers came up small so I asked to swap for a larger size. I was told I would receive a larger size in the post before I’d returned the originals. Thank you very much. They never arrived. Asked for a refund, never happened. I’ve since read many derogatory reviews about this company and I believe they’re being investigated.

Service was great wich is why I’m leaving a positive review. Well done Falor team.

My order came promptly and the quality of the trousers was exceptional but the size was too small, they were kind enough to replace for the right size without returning the original pair. Very good service