Dear Sir I consider the product Roc Multi action make up remover milk to be of superior quality. The very best cleanser l have ever used, l am so saddened by its unavailability. I and many oth... See more
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We bought an electronic toothbrush around 4months ago. After less that 4 weeks it stopped working. We were told to send it back to the manufacturers and they would review it to see if it could be m... See more
Company replied
Farmaline seemed to be the only place selling spares for my Emmi Dent Ultrasound toothbrush so placed the order. I was impressed at the speed of delivery considering it was being sent from the Nether... See more
Im so pleased i found this eucerin spf 25 suncream for ple/sle sufferers. Its fantastic,its given me my summer back! I can actually sit in the sun now and walk around without fear of the unsightly ski... See more
Company details
Information provided by various external sources
FARMALINE is an online Drugstore. We offer more than 30,000 health products from more than 700 different brands. Order quickly, easily and securely. We are a notified pharmacy so we can offer professional pharmacists advice adapted to your needs. We offer a wide range of UK popular brands such as XLS Medical, La Roche Posay, Accu Chek, Nutricia, A. Vogel.
Contact info
Dirk Hartogweg 14, 5928LV, Venlo, Netherlands
- 033 33 44 22 59
- info@farmaline.uk
- farmaline.uk
Always professional and easy to use…
Always professional and easy to use service.
July 29, 2019
Unprompted review
Excellent!
Good website, easy to order and fast delivery
Very pleased with my purchase.
July 11, 2019
Unprompted review
Extremely long refund process
We bought an electronic toothbrush around 4months ago. After less that 4 weeks it stopped working. We were told to send it back to the manufacturers and they would review it to see if it could be mended. After another 6 weeks we were told that a refund could be issued. Another 4 weeks and countless chasing we have finally got the refund, all be it in the wrong account. All in all a pretty dire experience.
June 28, 2019
Unprompted review
Reply from Farmaline
Dear Sir Marsham,
Thank you for taking your the time to provide us with your feedback.
We regret to read that you have the feeling not being helped and informed in a sufficient way by our customer service.
I have checked the communication of my colleagues with you and I have noticed that my colleagues did the necessary and gave you the required information.
Your file was then closed. If you have any questions for us, our customer service is ready to help you.
Healthy greetings
Christiaan B.
Farmaline Customer Service
always efficient with delivery
June 28, 2019
Unprompted review
Excellent service
Always quick with dispatch and keen prices. Could do with better info about products though.
June 27, 2019
Unprompted review
Best health and beauty french website
Best health and beauty french website, never had problem with their products or service, also i don't need to travel to france to get all the products i need from abroad. so glad brexit did not affect delivering their products to the UK.
June 22, 2019
Unprompted review
Very bad experience
I order some multivitamins which I had to take with me abroad. After 25 days of not hearing from this company, I finally emailed the customer services and I was told that they will investigate and take another I don’t know few days. Not impressed at all by the delivery system. Of course I would not recommend ordering anything online by farmaline.
June 21, 2019
Unprompted review
Reply from Farmaline
Dear Sir Aziz,
Thank you for taking your the time to provide us with your feedback.
I have searched your order and I have noticed that there is an ongoing investigation concerning the delivery of your order.
I understand this causes an inconvenience for you but we do the necessary to give you the best service possible. My colleague followed the required procedure by starting the investigation and follows up the status of the investigation on a daily basis.
You will be contacted by mail when he has received further information of the carrier services.
Kind regards
Christiaan B.
Farmaline Customer Service
Poor customer service
Returned an item that was delivered back to sender three weeks ago and still can't get this company to refund me. Every time I try and speak to someone they are rude and tell me I should have read the T&C. Never in my life have I struggled to get a refund from a company as much as this
June 11, 2019
Unprompted review
Reply from Farmaline
Dear Mr. Wiggans
We regret to read that our return policy doesn't meet your expectations.
However we can assure that at Farmaline, we do our utmost best to handle your return within 14 businessdays after reception, after which a reimbursment will take place.
According to our data your returned parcel will be reimbursed this week. Our customer service will get back in touch with you for further details.
Best regards,
Farmaline.
Giovanni S.
Always a great experience
I have ordered several times over the last three years and always without problems! Will definitely order again.
May 26, 2019
Unprompted review
Top international shopping experience
Top international shopping experience. Highly recommended!
May 10, 2019
Unprompted review
Reliable
Lots of products. Reputable and very reliable and discreet. You can trust this site with your information and money.
May 5, 2019
Unprompted review
Lost order
My order from Farmaline had not arrived after a week so I contacted them. It took three days for them to admit they couldn’t locate the parcel as apparently there was a delivery system error. So they sent a replacement. Again, it was nearly a week before I had any further message. This was to inform me it would be delivered the following day. I waited in but it never showed up. When it eventually did come, I contacted their Customer Services for a refund of the delivery charge as their service was so poor, but they refused and were unapologetic to the point of arrogance. Their only solution was to return the order for a full refund – after nearly three weeks of hassle!
April 25, 2019
Unprompted review
Reply from Farmaline
Dear M H,
Thank you for taking your the time to provide us with your feedback.
I have looked into it and can state that we have had very extensive contacts regarding this issue.
We understand the inconvenience you had gone through for which we sincerely apologize.
I'm sorry to read that you think our customer service is insufficient considering all the effort we did to solve your issue. However I am glad we were able to handle the matter in a constructive way.
On the other hand I noticed that you have a fair carrier complaint. Although we generally have very good cooperation with the carrier services, we attach importance to your findings. They will therefore be passed on to the services of your carrier.
You can also independently rate the services of the carrier via their own review page.
Healthy regards,
Vinnie J.
Farmaline Customer Service
I adore farmaline and purchase products…
I adore farmaline and purchase products regularly.
April 24, 2019
Unprompted review
Good but could be better
Good, but the £5 discount should apply to customers like me who have spent hundreds over the past months! Just because my order isn't £50 this time, I don't qualify. Not fair.
April 8, 2019
Unprompted review
Great products and service 🙏
April 5, 2019
Unprompted review
Greater service
Greater service ! . I am so dissapointed that wont be able to order this after product anymore as website is closing down .
March 31, 2019
Unprompted review
competitive prices
competitive prices, professional service, great business to enjoy every time
March 28, 2019
Unprompted review
Excellent service
Excellent service. Very sorry no longer available to the UK.
March 20, 2019
Unprompted review
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